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Troubleshooting
ISSUE
CAUSE
SOLUTION
Charbroiler not lighting.
Main gas line is closed.
Open valve.
Pilot light is not lit.
Ignite pilot light.
Cause unknown.
Call for service.
Flame is too high or too low.
Adjustment knob is turned up or
down.
Adjust flame with control knob.
Pilot light not staying lit.
Flame is too low.
Adjust pilot light flame height.
Pilot tube clogged.
Replace pilot tube. Call for service.
Strong smell of gas in cooking area.
Main gas line leak.
Turn off main gas valve.
DO NOT LIGHT FLAME, ignite
anything, or turn/switch on anything
electrical.
Call fire department if needed and
call for service
Cooking surface is heating up slowly. Carbon build up.
Ensure that the burners are kept
clean and free from carbon build up/
debris.
Gas type needs to be converted.
Unit ships from the factory Natural
gas. Conversion from Natural Gas to
L.P. is possible for this unit.
Contact an authorized servicer or
Globe. Do not attempt conversion on
your own.
If problem persists and the above solution does not remedy the issue, please call Globe’s Service Department at:
866-260-0522.
