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When a user begins to approach their hourly limit that user will be reduced to a slower speed
calculated to prevent them from exceeding the hourly limit you have set in the Client Usage
Policy.
To set the Client Usage Policy select the
Administration
on the top menu and then select
the
Client Usage Policy
on the drop down menu. Choose what type of Internet connection
you have and then choose one of the preset Policies or you can choose custom and
manually set a limit.
The last column in the Active Clients table shows the Usage Policy status of each individual
active user. If the policy box is green, the user has full access to available bandwidth. If the
policy box is yellow, the user is approaching the bandwidth limit set by the system and their
speed has been reduced. The reduced speed will be displayed in the yellow box.
You can allow exceptions to the usage policy for certain users to allow them unrestricted
bandwidth - this feature is particularly handy for your own computer or the office computers.
To set up a user for unrestricted bandwidth, simply click on the green or yellow policy box
and a screen will open that allows you to select unrestricted usage. You only need to set
unrestricted usage once per ticket, and the user will remain unrestricted until their ticket
expires. If this is for an office computer consider setting a Permanent ticket by clicking on the
ticket number and setting it to Permanent.
Free Access users are treated differently than permanent, ticketed, permacode and
credit card users by the Client Usage Policy. Free Access users will receive one-half of
the bandwidth allotment of all other categories of users set in the Client Usage Policy.