EZMiN™ Laser FX/RBX User Manual Rev. 3
Page 17 of 48
Returns
In case you need to get support or return a product:
•
If you are located in the U.S., contact CHAUVET® World Headquarters.
•
If you are located in the UK or Ireland, contact CHAUVET® Europe Ltd.
•
If you are located in any other country, DO NOT contact CHAUVET®.
Instead, contact your local distributor. See
www.chauvetlighting.com
for
distributors outside the U.S., UK, or Ireland.
If you are located outside the U.S., UK, or Ireland, contact your distributor of
record and follow their instructions on how to return CHAUVET® products to
them. Visit our website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a
Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any
product returned without an RMA number.
Write the RMA number on a properly affixed label. Do not write the RMA
number directly on the box.
Before sending the product, clearly write the following information on a piece of
paper and place it inside the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from
inadequate packaging will be your responsibility. FedEx packing or double-
boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Contact Us
CHAUVET®
World Headquarters
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
954-577-4455
Fax:
954-929-5560
Toll free:
1-800-762-1084
CHAUVET® Europe Ltd.
United Kingdom & Ireland
General Information
Address:
Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Voice: 954-577-4455 (Press
4
)
Fax:
954-756-8015
Email:
Technical Support
Email:
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
