Technical Information
COLORado™ 1 Tour User Manual Rev. 01f
-22-
February 16, 2010
Returns
Procedure
The user must send the merchandise prepaid, in the original box, and with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the fixture. Be prepared to provide the model number, serial number
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly
affixed label.
Once you are given an RMA #, please include the following information on a piece of
paper inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA #
•
A brief description of the symptoms
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper UPS packing
or double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
Claims
The shipper is responsible for any damage incurred during shipping. Therefore, if the
received merchandise appears damaged due to shipping, the customer's must submit
the damage report and any related claims with the carrier, not CHAUVET®. The
customer must submit the report upon reception of the damaged merchandise. Failure
to do so in a timely manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, the customer must make claims to CHAUVET® within seven (7)
days of receiving the merchandise.
Contact Us
World Wide
General Information
CHAUVET®
3000 North 29th Court
Hollywood, FL 33020
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press
4
)
Fax: (954) 929-5560 (Attention: Service)
World Wide Web
www.chauvetlighting.com
