20
Customer Helpline
01904 727508
www.coreservice.co.uk
Guarantee
Dear Customer,
In the unlikely event that your device develops a fault, please contact our Customer service
department on the telephone number shown below.
1. These guarantee terms cover additional guarantee rights and do not affect your statutory
warranty rights.
Claims must be accompanied by Proof of Purchase. This must be in the form of a Sales receipt
or Bank statement and must show that the product has been purchased within 1 year prior to the
claim, from the retailer that it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing defects, and will result
in the repair of these defects or replacement of the device with a like for like or similar article.
Please note that our devices have not been designed for use in commercial, trade or industrial
applications. Consequently, the guarantee is invalidated if the equipment is used in commercial,
trade or industrial applications or for other equivalent activities.
3. The following are also excluded from our guarantee:
A) Faults due to accidents, customer misuse, or unauthorized repairs
B) Consumable Parts such as spool
C) Failure due to lack of routine maintenance
D) Failure as a result of not using the equipment in accordance with the manual and safety
instructions
4. The guarantee is valid for a period of 1 year starting from the purchase date of the device.
Guarantee claims should be submitted before the end of the guarantee period within two weeks
of the defect being noticed. No guarantee claims will be accepted after the end of the guarantee
period. The original guarantee period remains applicable to the device even if repairs are carried
out or parts are replaced. In such cases, the work performed or parts fitted will not result in
an extension of the guarantee period, and no new guarantee will become active for the work
performed or parts fitted. This also applies when an on-site Service is used.
5. Please keep your sales receipt in a safe place. If the defect is covered by our guarantee your
device will either be repaired under the terms of guarantee or we will send you a replacement
device. This device may be re-conditioned or Like for like replacement.
