The frame isn’t displaying photos from my memory card.
Make sure your CEIVA is in Slideshow mode. Remove the memory card, and reinsert
it. If the frame does not display photos after you insert your memory card into the
card reader, make sure that photos are stored on the card, that they are in JPEG for-
mat, and that they are lower than 12 megapixels in resolution.
The frame displays one of the following error messages: “Wireless Connect Fail-
ure”, “Wireless Not Available”, or “Configuration Problem”.
You can correct most problems with your CEIVA’s wireless network connection by
changing the configuration in the frame’s Menu Mode. For detailed information on
how to address these network problems, please visit
http://ceivawireless.ceiva.com.
The slideshow isn’t running.
Make sure that you have at least two photos in your CEIVA slideshow. Then, press the
Right button on the CEIVA until you see the message, “You can let go now to start the
slide show, or keep holding to connect.”
The CEIVA screen is dark.
Press the Up or Down Arrow button on the CEIVA a few times to ensure that the
CEIVA is not in “lights-out” mode. If the screen remains dark, please call the appropri-
ate customer care number (see below).
When to call CEIVA Customer Care? If the Power light is on but you are not
receiving pictures, please visit http://help.ceiva.com/whirlpool or call 1-877-MYCEIVA.
When to call Whirlpool Customer Care? If the Power light is not on, press the
black Power button. If the Power light still doesn’t come on, call 1-800-253-1301.
Troubleshooting
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© 2007 CEIVA Logic, Inc., Burbank, CA 91502. All Rights Reserved. Protected by United States
Patent No. 6,442,573. Other Patents Pending.
WQG081807
