Frequently Asked Questions
How long does it take to ship internationally?
Shipping time depends on your country and region
-
generally 4 days
-
2 weeks.
How much does it cost to ship to my country?
Shipping costs can be calculated on our website by adding the board to the cart and entering the destination info.
Do you ship to my country?
We ship to all countries via FedEx except those under U.S. embargo or sanction, which include Belarus, Burma Eritrea, Code d'Ivoire,
Congo, Crimea (region of Ukraine), Cuba, Eritrea, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, People's Republic of China, Somalia, Syr-
ia, The Republic of the Sudan, and Venezuela.
Are your carrier boards in stock?
We list the status of our boards on the website. They are currently 8
-
10 weeks out from arrival to our facilities. Each board will undergo
testing and flashing before shipping, which may take several days.
How can I access the CAD/STEP files?
We grant access to these files only to those customers who have purchased one or more boards, and after a Non
-
disclosure agreement
(NDA) is signed. Additional information will be required of international customers.
Please note: These files are also available on NVIDIA
’
s website with a developer account:
https://developer.nvidia.com/embedded/downloads
How long are your boards guaranteed for?
Our warranty covers your board from manufacturer defects for 30 days after shipment. Please review our terms and conditions for further
information –
available on each product page.
What is your return policy?
Our terms and conditions state that you may return your board for repair if it
’
s still under warranty at your expense. We will either repair or
replace the board and return it to you at our expense. Before returning your board, please email
and re-
quest an RMA number. Please review our terms and conditions for further information –
available on each product page.
Is the X
-
Carrier board compatible with NVIDIA Jetson TX2? Do you provide BSP layer?
CEI
’
s X
-
Carrier board is compatible with NVIDIA
’
s Jetson TX1 and TX2. BSP is provided by NVIDIA and requires no modification.
What is included with the TX2/X
-
Carrier?
We also pre
-
flash the TX2 with the basic Jetpack 3.0.
Does the X
-
Carrier have a "micro USB" or
“
mini
-
USB
”
connector?
The board uses a mini USB connector.
I am about to buy the X
-
Carrier board for the NVIDIA Jetson TX2 (I have the module already) and want to know if it comes with a pow-
er supply (220v) and heat sink.
The X
-
Carrier Board includes a power supply but not a heat sink. The board doesn
’
t get hot enough to warrant using one.
Is the X
-
Carrier board compatible with Linux for Tegra?
Yes, as supported by TX1 or TX2 module.
Is more comprehensive documentation available than what is on your website?
We recommend signing up to be an NVIDIA developer to get more comprehensive documentation on the TX1/TX2. We cannot distribute
these files.
https://developer.nvidia.com/embedded/downloads
•
X
-
carrier
•
Transformer and power cord
•
Jetson X2
•
Antennae
X
-
Carrier Board
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REFERENCE GUIDE
| Frequently Asked Questions