
Issue 4.0
CEECO
Communication Equipment and Engineering Company
PROPRIETARY
20
13.0 REPAIR AND RETURN INFORMATION
13.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) FORM. It must
include: return shipping instructions, original purchase order number and special
marking instruction. A description of the trouble observed must be attached to
the defective unit. This information must be inside the shipping container.
13.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
863-357-0798- telephone
863-357-0006- facsimile
www.ceeco.net
13.3 NON-WARRANTY
REPAIR
CEECO will repair equipment out of warranty for a set charge plus parts. The
customer must pay the shipping costs for both directions.
13.4 RETURN FOR CREDIT
Material may be returned for credit only with prior approval. Material authorized
for return is subject to a 20% restocking charge based on the manufacturers list
price. Return Material Authorization must be requested no later than 30 days
after original shipment.
13.5 EXCHANGE
POLICY
If a replacement unit is required it will be shipped in the most expedient manner
consistent with the urgency of the situation. Please contact "Customer Service"
for instructions regarding exchange of modules or printed circuit boards.