8
TROUBLE
PROBABLE CAUSE
REMEDY
Light Display does not go on.
No power
a) Dispensing unit unplugged
b) No power from terminal block
a) Reconnect dispensing unit
b) Check the terminal block for loose wire
No water when Rinse Switch
is depressed
a) Water supply off
b) Clogged inlet screen (water valve)
a)Turn on water
b) Disconnect water line and clean inlet screen
No product when Dispense
Button is depressed
a) No product in hopper
b) Auger spring not working
c) Inoperative auger motor
d) Hopper outlet clogged
a) Add product if auger spring is moving
b) Engage hopper to auger motor’s gear
Replace damaged coupling if needed
Check connections of motor, relay and/or
switch, if needed replace such component.
d) Clean hopper and dry thoroughly
Water does not shut off
a) Leaking inlet water valve
b) Malfunctioning Timer
c) Inoperative dispense switch
a) Clean and check all fittings of water valve.
Replace water inlet valve
b) Replace Timer
(automatic units only)
c) Check switch connections. Replace dispense switch
Drink too strong
a) Water flow too low
b) Product throw too high
a) Adjust water flow (see To Adjust Water Flow Rate)
b) Adjust product throw (see To Adjust Product Rate))
Drink too weak
a) No product in hopper
b) Product throw too low
a) Add product
b) Adjust product throw (see To Adjust Product Rate)
Water drips from mixing
chamber
a) Temperature too high
b) Leaking inlet water valve
c) Too much water in tank’s
a) Adjust the thermostat accordingly
b) Check fittings, if needed replace water valve
c) Remove tank top and clean holes in inner
Cold drink
a) No hot water
b) Run out of hot water
c) Tank does not heat up
a) Allow tank to heat
b) Allow tank to heat after filling
c) Check for loose wire on either thermostat
or heating element. Replace either or
Drink not whipped
a) No whipper blade
b) Whipper blade stuck
c) Inoperative whipper motor
a) Replace whipper blade
b) Check blade alignment, if needed replace
blade and mixing chamber
c) Replace whipper motor
Noise coming from mixing
chamber
Whipper blade not properly aligned
Check blade alignment, if needed replace blade and mix-
ing chamber
Light Display does not go on Defective light bulb and/or ballast.
Check for loose wire or properly plugged light bulb.
Grinding noise coming from
unit
Hopper not properly engaged
Check the mating between the auger motor’s gear and
hopper’s coupling
Dispenser repeats cycle.
a) Malfunctioning Timer.
b) Malfunctioning Dispense Switch
a) Replace Timer
(automatic units only)
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any
internal components of the unit. Before any attempt to replace a component be sure to check all electrical
TROUBLESHOOTING PROCEDURE
