Product Warranty
CEBIEN Shower Customer Service
- According to the consumercompensation standards, CEBIEN compensates for the products as follow;
- In case of a product malfunctions, please contact your dealer.
(If you cannot contactthe dealer, contact customer service team of CEBIEN.)
Model name
Date of purchase
Dealer
Contractor
(vendor)
Contact point
- This product is for home use, the warranty period is 2 years, and the parts retention period is 3 years.
- If you use the product for business purpose, your warranty will be shortened by half.
Free service
Types of consumer damage
When critical repair is needed within 1 month after
purchase due to performance or functional defectoc-
curs during the normal use.
Repairable
Unrepairable
Unable to repair due to un-retention
parts
The same defects occur up to 3 times
Remuneration contents
Within warranty
After warranty
Free repair
Free repair
Paid repair
Cannot be repaired
Paid Service
If it is not malfunction
If it is not a malfunction, please refer tothe service manual before requesting visit repair service. Visit repair
service is subject to charge. (If repair is not possible, it shall be subject to the separate policy)
Simple case such as product features description or the service not
accompanying disassembly of the product.
-Failure to install due to movement of product or moving house
-When requesting reinstallation of the productwhich sales conditionshad
been customer’sown installation at the time of purchase.
-Reinstalling the product due to the failure of installer
-In case Hand Shower /Fixed Shower is broken
-In case of product failure or damage due to excessive work during
construction
-Product’s wear due to long-term use
Paid service from the 1st time
Paid service from the 1st time
In case of malfunction due to consumer’s misuse
When a malfunction occurs due to carelessness by the consumer or arbitrary repairs or modifications
In case of a malfunctionoccurs due to the repairing of unqualified technician
In case of failure due to the use of non-genuine parts specified by CEBIEN
Check if there is any installation problem (leakage, water pressure, shaking) before using the product.