CCV InSync, Системное руководство

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CCV InSync System Manual Rev.03 04/2019 PA91P003 | Page 8
4.2. Important information for use
4.2.1. Important duties to cooperate

The installation instructions as described in the system manual must be followed, particularly in view of
mechanical, electrical and operational guidelines (ESD-electrical grounding).

Check the integrity of the CCV InSync. Check if the CCV InSync shows damage and manipulation and the
seal is unbroken. If you detect damage, tampering or a broken seal do not operate the CCV InSync.
Contact the support at
profiline@de.ccv.eu .

Important! Please ensure that the terminal is connected, configured and tested so as to execute updates
via remote maintenance server TKS. Please also ensure possibility that updates can be initiated via the
vending machine interface or the network-provider. In installation lacking a network connection where
remote maintenance is not possible, it must be ensured that the integrator carries out on-site updates
using Terminal Supervisor 3 or USB and that additional costs will occur.

It must be ensured that software tools (Terminal Supervisor 3, Updatempp, etc.) are regularly updated.
The current versions are available from the CCV download server. (
https://download.ccv-deutschland.de )

CCV points out that regular operational and security relevant updates could be required. Not carrying out
these updates can lead to loss of approval and/or malfunction. CCV notifies of necessary updates in an
appropriate time of period via release-notes. The provision of updates during the guarantee period is free.
CCV is not liable for malfunctions or damage caused by lack of maintenance updates or maintenance
errors due to the customer.

CCV supports you during the initial installation of the product into vending- or other machine, and
recommends a joint check of your vending-machine/terminal integration on-site prior to piloting, so that
typical problems can be eliminated in advance. Please contact you reseller or CCV directly for details of
this.

Following expiry of the warranty period it is possible to purchase software-updates or a part of a previously
contracted software maintenance contract. Necessary updates are documented in the release-notes.
Software-updates are generally only available for a fee. Further details are available in consultation with
your sales partner.
4.2.2. Cleaning
Clean the housing of the terminal with a moist cloth or an anti-static cloth. Do not use chemical cleaning agents.
Never use cleaner’s benzine, paint thinner or other solvents, otherwise the housing could deform and discolour.
Clean the card reader regularly with a cleaning card to prevent reading errors. The cleaning intervals depend on
the frequency of use and the individual environmental conditions. Do not use chemical cleaning agents.
Use the intervals stated below as a guideline:

Indoor devices: 1 x per week

Outdoor devices: 1 x per day
4.2.3. Warranty
Caution: Never try to repair a terminal. Opening the terminal voids the warranty claim. The device will become
unusable and must be replaced.
In case of damages, please contact your service provider.