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Components Warranty
The components may be defined as the electrical items (i.e., pumps, equipment packs, heaters, topside, etc.) The MANUFACTURER warrants all
components to be free from defect in material and workmanship for five (5) years, not to exceed 63 months from the MANUFACTURER’S original ship
date. This is a full warranty for the first three (3) years and shall be prorated for the remaining period with the original owner responsible for the following
percentages of the replacement or repair: 50% for year 4, and 65% for year 5. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND
TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY.
Some factory installed components including, but not limited to the ozonator, salt system, jet faces, skirting, Blowers and related components, Mister,
Lighting, Audio and video components, speakers and related parts, the spa cover and pillows are warranted to be free from defects in materials and
workmanship for one (1) year. Some items, including, but not limited to pump seals are a maintenance item and are covered for manufacturing defects
only. Damage caused by weather, poor water chemistry, standing water and/or improper maintenance will not be covered under this warranty. Alterations
or replacement of components installed in the spa that are not purchased and/or approved by the MANUFACTURER will terminate the spa warranty. It
is the responsibility of the spa owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with
making spa accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of
this warranty agreement.
Plumbing Warranty
The plumbing may include all piping, jets and valves. The MANUFACTURER warrants all plumbing parts to be free from defect in material and
workmanship for five (5) years, not to exceed 63 months from the MANUFACTURER’S original ship date. This is a full warranty for the first three (3) years
and shall be prorated for the remaining period with the original owner responsible for the following percentages of the replacement or repair: 50% for
year 4, and 65% for year 5. THIS WARRANTY IS GIVEN TO THE ORIGINAL CONSUMER ONLY AND TERMINATES UPON TRANSFER OF OWNERSHIP.
COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS WARRANTY.
Jet internals, valve and diverter handles are not covered under this warranty. Damage caused by weather, poor water chemistry, standing water, and/
or improper maintenance will not be covered under this warranty. It is the responsibility of the spa owner to insure that the spa is accessible for repairs.
MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs. If parts are required for repair, MANUFACTURER is
not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Components and Plumbing Warranty Procedures
CATALINA SPAS WILL WORK WITH THE DEALER TO MAKE THE PROCESS AS EASY AS POSSIBLE. FOR FAST & EFFICIENT PROCESSING OF
COMPONENTS AND PLUMBING CLAIMS, PLEASE FOLLOW THESE STEPS:
1. Your dealer & Catalina Spas must determine whether or not damage is due to MANUFACTURER’S defect. If the damage is due to MANUFACTURER’S
defect, the MANUFACTURER will warrant the defective part during the warranty period. This does not include any travel or trip charges, troubleshooting
or diagnostic charges. Consumers living outside the technician’s travel area need to be aware that trip charges are their responsibility.
2. Dealer must return for defective parts to receive credit for replacement parts supplied by Catalina Spas for the repair.
3. To be considered for reimbursement, warranty claims must be submitted within 45 days of parts shipment and include proof of delivery for returned
parts.
4. Catalina Spas will process warranty claim(s) within fifteen (15) working days (if claim is received in the proper time frame and all required information
is submitted with the claim). Processing of claims submitted late or without the proper documentation will be delayed. It is the responsibility of the spa
owner to ensure that the spa is accessible for repairs. MANUFACTURER is not responsible for any cost associated with making spa accessible for repairs.
If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement.
Items Not Covered Under the Warranty
The following is a general overview of non-warranty items and work. This is NOT an all-inclusive list.
* Shipping Charges * Diagnostic Services * Chemical Abuse * Valve Handles * Light bulbs of any kind * Seals * Filters
* Acts of Nature * Wear and Tear * Travel Charges * Filling * Making Spa Accessible * Fuses * Draining
* Damage caused by improper installation * Removal and/or Replacement * Any part not purchased from Catalina Spas
Fuses, valve handles, cabinet finish, and filters are warranted to be free of defects in workmanship and materials at the time of delivery. Any alterations
that have not been PRE-APPROVED by the MANUFACTURER will void all warranties. If an alteration is approved by the MANUFACTURER, it is the
consumer’s responsibility to verify that the alteration is covered under warranty. Not all every service request is considered a warranty call. For example,
moving the tub to access the problem is not considered a warranty call.
The MANUFACTURER understands that some problems take longer than the allowed time to correct. An authorization number will be required to extend
warranty coverage for service calls requiring additional time. If you need re-authorization from the MANUFACTURER, a detailed description must be
included with the warranty claim for approval.
Limitations
The Catalina Spas warranty is terminated if the spa has been subject to alteration, misuse, or abuse. Misuse or abuse is defined as but not limited to: use
of spa in non-residential situations, water temperatures outside the ranges of 32 to 110 ° F (0 to 43 ° C), damage caused by clogged or dirty filters, damage
caused by the absence of a hard cover, damage caused by failure to adequately maintain water chemistry, use of any type of acid, water left standing, or
chemical imbalance. The spa owner is required to provide adequate access to the spa for any repairs or inspections. This warranty is terminated if any
extra components area installed without the MANUFACTURER’S prior approval and consent or if any repairs have been attempted or made by anyone
who has not received prior authorization from Catalina Spas.
Disclaimer
Your sole and exclusive remedy and the MANUFACTURER’S entire liability, if any, is limited to repair or replacement of the defective part, at the
MANUFACTURER’S discretion, in accordance with the terms of this limited warranty. There are no additional warranties, express or implied, which
extend beyond the terms of this written warranty. Catalina Spas makes no warranty of merchantability of the goods or the fitness of goods for a particular
purpose. No agent, dealer, service company, technician or other parts representative is authorized to change, modify, or extend the terms, make any
promise of performance or make any other representation including implied warranties for merchantability and fitness for a particular purpose as well as
non-infringement in any manner what so ever that are not included in the written warranties that accompany each Catalina Spa.
The MANUFACTURER’S liability, if any, shall not exceed the original amount paid for the original product. Under no circumstance shall the
MANUFACTURER or any of its representatives be liable for injury, loss, injury to person or damage to property, however arising, including indirect,
punitive, special, incidental or consequential costs, expenses or damages, which may include, but are not limited to, loss of use, water damage, the
removal of a permanent deck or other custom fixture whether the claim for such injury, loss, or damage is based on breach of contract, breach of warranty
or tort, even if the MANUFACTURER has previously been advised of the possibility of damages. This limited warranty gives you specific legal rights and
you may have other rights which vary from state to state. Any disputes arising from the purchase of a Catalina Spa or this warranty are governed by the
laws of the State of Tennessee.