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Spa Troubleshooting Guide
THE FIRST STEP IN THE TROUBLESHOOTING PROCESS IS TO CHECK THE TOPSIDE CONTROLS FOR DIAGNOSTIC MESSAGES.
If you do not see the solution to your problem , please call your local dealer for assistance.
Always turn the GFCI “off” before servicing or draining your spa.
Problem May be Caused By Might Be Solved By
LED Display is blank Power is off or fuse is blown Reset GFCI and Main Service. Replace blown fuses
Spa Will Not Power Off Spa is heating Lower temperature settings
Spa is filtering Normal function of spa
Spa Leaking Loose unions Hand tighten unions
GFCI Tripping Improper wiring Get Electrician to check neutral wiring connections at GFCI
Pump(s) Not Working Air Lock Bleed the pump(s)
Pump Cycle has ended Press button to turn pump on
Slice Valves Closed Open Slice Valves
No Power Check pump connection in spa control box
Blockage in line Clear obstructions in filter assemblies
Pump(s) run hot Pump running dry Call your local dealer.
Flow restricted Remove debris from filter basket and suction valves.
Pump Surges Water level too low Add water
Blockage or restriction Empty filter basket and clean suction drain covers
No or Low Heat Spa is at correct temperature Normal function of spa
Operating Mode Check to be sure the spa is not in Economy Mode
Temperature Setting Check LED display to see if Heater Icon is illuminated
Breaker(s) off Reset GFCI and Main Breaker
Dirty Filter Change filter
Air Lock or Closed Slice Valve Make sure slice valves are open and pumps are not air locked
Improper Line Voltage Have an electrician check voltage
Heats, but not High Enough Thermostat turned down Increase temperature setting
Dirty filter Change filter
Slice valve closed Open slice valves
Spa cover shifted Reposition spa cover
Over Heat Message on LED Filtration settings Reduce number and duration of filtration cycles
Outside temperature high to allow
cooling
Temporarily remove cover and/or add cold water
Lights Don’t Work Bulb or fuse burned out Replace bulb or fuse
Loose, dirty connection Check light connections
Jets Don’t Work Air lock in pump(s) Bleed pump(s)
Slice valve(s) closed Open slice valves
Diverter valve closed Rotate diverter until desired pressure is achieved
Jet Closed Rotate outer rim of jet clockwise to open
Dirty Filter Change filter
Low Water Flow Spa heating or filtering Normal spa function
Diverter valve position Rotate diverter valve to increase flow
Air valve closed Rotate air valve to open
Dirty filter Clean or replace filter
Slice valve(s) closed Open slice valves
Improper Line Voltage Have an electrician check voltage