15
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AR
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OL
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Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBLESHOOTING TIPS
PROBLEM
POSSIBLE REMEDIES
Fan will not start
• Check the main circuit fuses, circuit breakers, and wall switch position. Check all wire
connections. Make sure the power is turned off during this inspection.
• The battery is weak. Install a fresh battery.
• The fan receiver is defective. Replace the fan receiver.
• Check the frequency setting: Turn the power off at the circuit breaker for the fan that
is not functioning only. Check that the jumper switches match in both the receiver and
the transmitter.
Fan wobbles or shakes excessively
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the blades are
balanced.
• The hanger bracket and/or the ceiling outlet are attached too loosely. Make sure the
hanger bracket is attached tightly to the ceiling outlet box and the downrod assembly is
secured firmly.
• The downrod is attached to the downrod base too loosely. Make sure all the screws are
securely tightened.
Fan is noisy during operation
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts inside
the canopy and switch housing are not touching the metal parts and that they have not
fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the flywheel (or direct drive motor) and the blades to the
bladeholder screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
Fan does not run on low speed
• If fan is new, it may need to be “broken in.” Run at high speed for several days.
Battery life is short
• Replace with alkaline batteries.
Lights flash or blink, fan may rotate or make audible tones during operation of
W-23 wall controls.
• Normal Operation.
When AC power is turned on for the first time, the lights operate normally,
but W-32 wall control operation is reversed. Fan button operates lights,
• Reverse the 2 black and white
Light button operates the fan.
striped wire connections.
Fan or lights appear to operate by themselves (changing speed or intensity),
• Check AC supply for irregularities,
Light button operates the fan. Wall control operation is intermittent.
(noise spikes, fluctuations, or failure);
or circuit board assembly.
INTELI•TOUCH™
ADVAN•TOUCH™
Fan OK, no light
• Check for burned out light bulb. Check fan light wires.
Light OK, no fan
• Check connectors, may not be making good contact.
Remote control of fan is erratic
• Check batteries installed correctly. Install fresh ALKALINE batteries.
Fan starts working by itself
• Frequency interference; Change dip switch code.
This device complies with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
1. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
2. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the
receiving antenna, Increase the separation between the equipment and receiver, Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or
an experienced radio/TV technician for help. Note: Any changes or modifications to the transmitter or receiver not expressly approved by Casablanca Fan Company may void one’s authority to operate this
remote control.
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