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Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBlESHOOTIng TIpS
pROBlEm
pOSSIBlE REmEDIES
Fan will not start
• Check the main circuit fuses, circuit breakers, and wall switch position. Check all wire
connections. Make sure the power is turned off during this inspection.
• The 9-pin connector is not making good contact. Check the 9-pin connector in the receiver
mounted in the switch housing
• The battery is weak. Install a fresh battery.
• The fan receiver is defective. Replace fan receiver.
• Check the frequency setting: Turn the power off at the circuit breaker, only for the fan
that is not functioning. Check that the jumper switches match in both the receiver and
the transmitter.
Fan wobbles or shakes excessively
• Be sure the canopy pin is set properly into the slot on the ball.
• Check that the bladeholders have not been bent during installation and the blades are
balanced.
• The hanger bracket and/or ceiling outlet are attached too loosely. Make sure the hanger
bracket is attached tightly to the ceiling outlet box and the downrod assembly is secured
firmly.
• The downrod is attached to downrod base too loosely. Make sure all the screws are securely
tightened.
Fan is noisy during operation
• Check and tighten the light fixture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts inside
the canopy and switch housing are not touching the metal parts and that they have not
fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the flywheel (or direct drive motor) and the blades to the
bladeholder screws.
• Make sure all screws in the motor housing are snug but not overly tight.
Fan does not run on low speed
• If fan is new, it may need to be “broken in.” Run at high speed for several days.
Battery life is short
• Replace with alkaline batteries.
Light works, but fan does not work
• The fan wires are not connected properly.
Fan and light run only on full speed
• The fan receiver is defective. Replace fan receiver.
Fan is missing one speed
• The fan receiver is defective. Replace fan receiver.
Fan does not change speed, but light works
• The fan receiver is defective. Replace fan receiver.
Reverse does not work
• The fan receiver is defective. Replace fan receiver.
Fan starts working by itself
• There is frequency interference. Change frequency.
Fan operates only when transmitter is close
• Check that antenna wire is not touching metal plate.
Fan works, but light does not dim
• The fan receiver is defective. Replace fan receiver.
Fan works, but light does not work
• The fan receiver is defective. Replace fan receiver.
• The light socket is broken. Replace socket.
• A lightbulb is defective. Replace lightbulb.
