CAS BP-DT-4, Руководство пользователя

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6-3. Troubleshooting
LED light does not light up after
on the printer
• Check the power connector
LED light indicates error
messages after printing stops
• Check for software setting or program command errors
• Replace with suitable label
• Check if label may run out
• Check if label is jammed/tangled up
• Check if mechanism is closed
(Thermal Print Head not positioned correctly)
• Check if sensor is blocked by label
• Check for abnormal cutter function or of no actions
(if cutter is installed)
Printing started, but nothing was
printed on the label
• Check if label is placed upside down or if label is not suitable for the
application
• Select the correct printer driver
• Select the correct label and print type
When printing, label is
jammed/tangled up • Clean the label jam, and if label is stuck on Thermal Print Head,
please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed
• Check if label is stuck on the Thermal Print Head
• Check if application software has errors
• Check if start position setting has errors
• Check if power supply is correct
When printing, part of the label
wasn’t printed completely
• Check if Thermal Print Head is stained or dusted
• Use internal command “~T” to check Thermal Print Head can
print completely
• Check the media quality
The printout is not in desired
position
• Check if sensor is covered by paper or dust
• Check if liner is suitable for use, please contact reseller for
more information
• Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
Occurs
• Check if error occurs on label height setting
• Check if sensor is covered by dust
Unclear printout
• Check print darkness setting
• Check if Thermal Print Head is covered with glue or stain
When using cutter, label wasn’t cut
straight
• Check if label is set up straight
When using cutter, label wasn’t cut
successfully
• Check whether label thickness exceeds 0.16mm
When using cutter, label couldn’t
feed or unexpected cutting occurs
• Check if cutter is installed properly
• Check if paper feed is working normally
When using stripper, the function
is not working correctly. • Check if stripper sensor is covered with dust
• Check if label is installed properly
[Note]
Your dealer is knowledgeable about printers, printing software, and your unique system. Please contact
your local dealer for further technical support.