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PROBLEM SOLVING
Customer Service: 888-269-7477
The captions seem to be garbled (djak taaj awuop)
The quality of your telephone line connection may not be high enough to
support captions. To verify, run a Telephone Line Quality Test in the
CapTel
Settings menu (see page 97 for directions).
If the test determines that the quality of the connection is inadequate, please
contact
CapTel
Customer Service for assistance.
Using a Signaler with
CapTel
To use an optional signaler light (sold separately) with
CapTel
, plug the device
into an unused telephone extension jack. If you only have the one jack that is
being used by your
CapTel
, you can use a “Y-jack” (also called a “duplex jack”).
Plug both the
CapTel
and the other device into the Y-jack and then plug the
Y-jack in at the wall. You can purchase Y-jacks at any store that sells telephones.
Sharing a Telephone Line Jack
Devices such as external answering machines, signalers,
or life line devices often have to be hooked up to the
same telephone line as your
CapTel
phone. If a separate,
unused telephone extension is not available/close by,
you can use a “Y-jack” (also called a “duplex jack”) to
connect the
CapTel
to the phone line. Plug both the
CapTel
and the other device into the Y-jack and plug the
Y-jack in at the wall (see illustration). If you need to
connect more than two devices at the same phone jack,
please contact
CapTel
Customer Service for assistance. You
can purchase a Y-jack at any store that sells telephones.
