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Maintenance > Trobleshooting > Communication Error > Receiving Failure
Maintenance > Trobleshooting > Communication Error > Receiving Failure
List of Error Codes without Messages
Origin of publication : User Guide e-Manual
Fax > Using the Machine to Send/Receive a Fax > Error Messages > List of Error Codes
without Messages
Error
Codes
Cause
Remedy
#001
Different sized originals were scanned
without setting the Different Size Originals
mode.
Set the Different Size Originals mode, and then
try scanning again.
Different sized originals were scanned in
the 2-Sided Original without setting the
Different Size Originals mode.
Set the Different Size Originals mode, and then
try scanning again.
#003
Communications that take longer than the
preset time (64 minutes) caused the error.
Reduce the resolution or divide the document
into two or more parts, and then try sending the
document again.
When receiving a document, ask the remote
party to either reduce the resolution at which the
document is scanned, or divide the document
into two or more parts before sending it.
#005
The recipient did not answer within 35
seconds.
Confirm that the recipient's machine is able to
communicate, and then try again.
The receiving machine is not a G3 fax.
Check the type of machine that the recipient
has.
#009
There is no paper.
Load paper.
The paper drawer is not correctly inserted
into the machine.
Insert the paper drawer properly.
#011
The document that you are sending is not
placed correctly.
Place the document properly into the feeder or
on the platen glass, and try sending again.
#012
The document could not be sent because
the receiving fax machine was out of
paper.
Ask the recipient to load paper into their fax
machine.
●
Error
Codes
Cause
Remedy
#018
The recipient's machine did not respond
when your machine redialed.
Confirm that the recipient's machine is able to
communicate, and then try again.
The documents could not be sent because
the recipient's machine was performing
another task.
The settings on your machine do not
match the settings on the recipient's
machine.
Check that the settings on your machine match
those on the recipient's machine, and that the
recipient's machine is able to communicate,
and try again.
#019
When sending fax from the Remote Fax
client machine, the document cannot
be sent because there was insufficient
memory available in the Remote Fax
Server.
Wait a few moments, and then try again after
the other send jobs in the Remote Fax Server
are complete.
Delete unnecessary documents and documents
with errors from the Remote Fax Server to
make more memory available.
#022
Forwarding could not be performed
because all of the addresses stored in the
specified group destination have been
deleted, or a Mail Box is specified as the
group destination.
Re-enter the group destination, and try sending
again.
When transmitting to a destination stored
in the Address Book, transmission could
not be performed because the specified
destination stored in the Address Book
was deleted while the documents were
waiting to be sent.
Re-enter the destination in the Address Book,
and try sending again.
Transmission via fax driver is not allowed. Allow Fax Driver TX in Send in Function
Settings (Settings/Registration) is set to 'Off'.
Set Allow Fax Driver TX to 'On'.
#025
A telephone line not connected to the
Remote Fax server machine was specified
when sending fax from the Remote Fax
client machine.
First, check the telephone line number for the
server machine. Then, set the correct telephone
line number for the server machine in Remote
Fax TX Settings on the client machine.