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Troubleshooting

6-2

Having a problem?

If the printer is not operating as you think it should or if you experience any
other problems, read in order through the list below, select the heading that
best describes your problem, then go to the referenced page.

Cannot print.

Printer not Operating Correctly

P.6-3

Prints but displays

error message.

Error Messages

P.6-11

Paper jam.

Removing Paper Jams

P.6-15

Print job completes

with unexpected

results.

Print Job Results Abnormal

P.6-7

00_J80xUG_Eng.book Page 2 Friday, April 12, 2002 12:28 AM

Содержание N 1000

Страница 1: ......

Страница 2: ...ponsible for any damages direct or indirect arising from or related to the use of this printer Trademarks Canon the Canon logo BJ and NetSpot are registered trademarks of Canon Inc Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries NetWare and Novell are registered trademarks of Novell Inc in the United States and ...

Страница 3: ... and result in minor injury or serious damage to the printer Always remember and follow the guidelines and advice described under this heading to ensure safe use of the printer z Instructions and guidelines for operation of the printer provided under this heading describe restrictions and other important information which if ignored could cause minor damage to the printer or other equipment or res...

Страница 4: ... is an acronym for Graphic Arts Language with Raster Operations a printer language of creating raster images Legal Notice It is illegal to reproduce currency bills negotiable securities and other documents prohibited by law Reproduction of such items may be subject to criminal prosecution It is illegal to reproduce legal certificates licenses travel tickets and certain public and private documents...

Страница 5: ...is printer and do not use this power cord with any other electrical device z To avoid a fire or serious electrical shock caused by a short circuit avoid damaging the AC adapter cord or the power cord Never attempt to modify the power cord in any way Never apply force to the cord by pulling on it and never place a heavy object on the power cord z To avoid a fire or serious electrical shock connect ...

Страница 6: ...table surface that is safe from sudden shocks or strong vibrations to ensure that it will not fall z To avoid damage to the printer which could result in a fire or electrical shock place the printer in a location where it is not exposed dust direct sunlight high temperature or high humidity Use the printer location in an environment where temperature and humidity are within the ranges of 5o C 35o ...

Страница 7: ...ging the power plug which could cause a short circuit and cause a fire or electrical shock never pull on the power cord to unplug the cord from the power supply Always grip the plug to remove it from the power supply z To avoid a fire or electrical shock do not use an extension cord z To prevent fire or electrical shock never use a power supply source other than the one rated for the printer in th...

Страница 8: ...er never open a cover or insert your hand into the printer while the printer is operating z To avoid a fire electrical shock or damage to the printer never place anything on the printer such as small metal objects like staples paper clips or any type of liquid container especially containers of flammable liquids which could fall accidentally into the printer z To prevent a fire hazard or dangerous...

Страница 9: ...Offline 1 10 Chapter 2 Print Media You Can Use Print Media That Can Be Used 2 2 Types of Print Media 2 2 Paper Sizes 2 4 Maximum Stack Size 2 5 Printing Area 2 6 Handling Print Media 2 6 Loading Paper Cassettes 2 7 Loading the Paper Cassette 2 7 Selecting the Print Media Size and Type 2 12 Loading the Tray 2 15 Chapter 3 Printing from Windows Printing 3 2 Print Procedure 3 2 Canceling a Print Job ...

Страница 10: ...ow to Replace the Printhead 5 10 Chapter 6 Troubleshooting Having a problem 6 2 Printer not Operating Correctly 6 3 Cannot Print 6 3 Printing Does Not Start 6 5 Printing Halts During Print Job 6 6 Print Job Results Abnormal 6 7 Poor Print Quality 6 7 Print Results Do Not Match Print Job Content 6 9 Colors Wrong 6 10 Other Problems 6 10 Error Messages 6 11 Removing Paper Jams 6 15 Performing a Prin...

Страница 11: ...ninstalling the Software 7 5 Uninstalling the Printer Driver 7 5 Uninstalling NetSpot Suite Service 7 5 Uninstalling NetSpot 7 6 Uninstalling the LPR Port 7 6 Uninstalling NetBIOS NetBEUI Port Monitor 7 7 Specifications 7 8 Index 7 10 ...

Страница 12: ...x ...

Страница 13: ...1 Before Using the Printer This section describes printer parts and procedures you should know before you use the printer ...

Страница 14: ...the tray or to remove jammed paper ÆP 2 15 P 6 15 d Right cover Open to replace ink tanks This cover is normally locked To unlock this cover for removal in order to replace ink tanks press the Ink Replace button on the operation panel e Manual feed lever Releases the paper feed roller to allow manual paper feed Raise this lever to feed paper manually for printing or to remove jammed paper ÆP 2 15 ...

Страница 15: ...ded on the left and right side to lift or move the printer Back View a Connector cover Protects the expansion slot The standard model provides one slot and the network model provides one slot for a network interface board NB 11FB ÆSetup Guide b USB port Provides a connection point for a USB cable connected to the USB port of the computer ÆSetup Guide c Parallel port Provides a connection point for...

Страница 16: ...d lock cover Protects the printhead Raise to open and install the printhead ÆSetup Guide c Printhead Equipped with the nozzles that supply the inks for printing This important part is not installed before shipping so you must install it before you can use the printer ÆSetup Guide d Carriage Holds the printhead and moves it left and right across the paper during printing d a b c ...

Страница 17: ...ace To replace an ink tank press the Ink Replace button on the operation panel to release the right cover Open the right cover then raise the ink tank cover e Y ink tank f M ink tank g C ink tank h Bk ink tank These tanks hold the ink The ink tanks are not installed before shipping so you must install all the ink times before you can use the printer ÆSetup Guide a b c d h g f e ...

Страница 18: ...te The shape of the cassette cover for Cassette 1 is different c Cassette 2 Cassette 3 Paper Cassette 2 or Cassette 3 d Paper feed unit connector This important connector connects the paper feed unit Avoid hitting or applying great force to this connector e Back cover f Back inner covers Open these covers and the back cover to remove jammed paper from Cassette 2 or Cassette 3 g Guide pins These tw...

Страница 19: ... job from the computer 1 Press the Power button The Online lamp and Message lamp flash for a few seconds while the printer warms up After the printer has warmed up the Online lamp lights and remains on and Ready is displayed The Message lamp flashes when a message is displayed Read the message and perform the required procedure ÆP 6 11 If the display or Online lamp do not light check the power cor...

Страница 20: ...rrect the problem and make sure the print job has completed If a print job is in progress wait for the print job to complete before switching off the printer 2 Press and hold down the Power button for two seconds then release it Please wait is displayed for a few seconds then the printer goes off Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Ready Set Media...

Страница 21: ...selections The printer enters the offline mode automatically when an error message alerts you about a problem so you can perform the procedure to correct the problem When you are finished performing settings with the operation panel and display or after you have corrected an error press the Online button to set the printer online again for printing Setting the Printer Online Follow this procedure ...

Страница 22: ...e printer offline 1 Press the Online button The Online lamp goes off When the Online lamp off the printer is offline z Pressing the Online button repeatedly switches the printer between the online and offline modes Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility ...

Страница 23: ...2 Print Media You Can Use This chapter describes the types of print media that can be used and how to load each type ...

Страница 24: ...re to light Canon product Bubble Jet Paper LC 301 z The water resistance of Color Bubble Jet Paper LC 301 is improved z You can also use plain copy paper 64 105 g m2 intended for use on copy machines Coated Paper Specially coated for use with BJ printers coated paper reproduces brilliant colors without blurring This media is ideal for printing materials with color graphics photographs and all type...

Страница 25: ...at high speed Printing at high speed could cause double feeding and jamming z Using transparencies of another manufacturer could cause them to jam Quick Dry Transparencies Highly transparent film that dries quickly Ideal for large volume print jobs with transparencies Canon product Color Bubble Jet Transparencies Quick Drying Type CF 401 z You must always print on the correct print side the rough ...

Страница 26: ... 8 27 x11 69in Yes Yes Yes Yes Yes 1 Yes 1 Yes 1 B5 JIS 182 0x257 0mm 7 17 x10 12in Yes Yes No Yes Yes Yes Yes B5 ISO 176 0x250 0mm 6 93 x9 84in No No No Yes No No Yes Ledger 279 4x431 8mm 11 00x 17 00in Yes Yes Yes Regal 215 9x355 6mm 8 50 x14 00in No No No Yes Yes Yes Yes Letter 215 9x279 4mm 8 50 x11 00in Yes Yes Yes Yes Yes 1 Yes 1 Yes 1 Executive 184 2x266 7mm 7 25 x10 50in No No No Yes No No...

Страница 27: ...load higher than the load limit mark whichever is less Media type N1000 Sheets N2000 Sheets Cassette 1 Cassette 2 Option Cassette 3 Option Tray 1 Cassette 1 Cassette 2 Option Tray Plain Paper 250 250 250 10 2 250 250 10 2 Coated Paper HR 101 A3 1 50 50 1 A3 1 100 100 1 B4 JIS 1 100 100 1 A4 150 150 150 1 150 150 1 B5 JIS 150 150 1 150 150 1 Ledger 1 100 100 1 Letter 150 150 150 1 150 150 1 Transpa...

Страница 28: ...recommended for best results Handling Print Media Observe the following points regarding loading and handling paper and other print media z Print media that cannot be used Folded Curled Wrinkled Looseleaf sheets or any type of punched paper with holes z For details about handling and storing print media please refer to the instructions provided with the package 46 2mm 5mm 26 8mm 5mm 5mm 5mm a a b ...

Страница 29: ...nused paper and other media in its original package Store the package in a cool dry location that is not exposed to sunlight z To prevent jams never remove a paper cassette during printing Loading the Paper Cassette Follow the procedure below to load the paper cassette The procedure is the same for loading optional paper cassettes z The paper cassette holds approximately 250 sheets of standard wei...

Страница 30: ... for the size of the paper Marks for standard paper sizes are provided on the length guide Move the guide to the desired mark 4 Pinch the lever on the width guide so it moves freely and move the guide to the paper size mark The width guide can be set and locked every 0 5 mm 0 02 in Set the width guide slightly larger than the desired paper size ...

Страница 31: ...assette up to the load limit mark a marked on the width guide z Overloading the paper cassette can cause paper jams Never load paper higher than the load limit mark a and never load more than the number of sheets recommended for special print media ÆP 2 5 z A large gap at the side of the stack c or incorrect alignment of the stack here my cause poor print results due to paper skew during feeding M...

Страница 32: ...parencies always load one sheet of plain paper the same size as the transparencies on the bottom of the stack 7 Move the width guide until it rests lightly against the side of the stack z To ensure smooth paper feed from the cassette make sure that the width guide is snug and not too tight against the side of the stack If the width guide is too tight or if there is a gap between the paper and the ...

Страница 33: ...er Cassettes 2 11 Important 9 Set the paper cassette in the printer Push the paper cassette completely into the printer z You must set the slide lever to the center position to enable paper feed from the cassette ...

Страница 34: ...form the Media Type setting However the Media Size setting is not performed automatically for B5 JIS size you must perform both the Media Size and Media Type settings for these sizes z The N1000 is shipped from the factory with the Media Size set for A4 or Letter and the Media Type is set for Plain Paper z The N2000 is shipped from the factory with the Media Size set for B5 JIS and the Media Type ...

Страница 35: ...Cassette 3 If your printer is a Model N2000 and A4 B4 A3 A3 Letter Legal or Ledger size paper is loaded in the paper cassette the size is selected automatically so you can go to Step 6 4 Press or to display Media Size and press Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utilit...

Страница 36: ...y the desired media type and press An equals sign displayed to the left of the setting indicates the current Media Type selection 8 When you are finished press the Online button to light the Online lamp Ready is displayed on the operation panel M e d i a S i z e B 5 J I S C a s s e t t e 1 M e d i a T y p e M e d i a T y p e C o a t e d P a p e r Set Media Reset Enter Power Online Message Ink Repl...

Страница 37: ...n that is not exposed to sunlight z Some types of media may not feed smoothly z Skew may occur when feeding paper manually from the tray If this occurs remove all of the paper from the paper cassette and print 1 From the computer select Manual for the Media Source The operation panel displays Load Media enters the standby mode and waits for you to load the media z If you press the Online button be...

Страница 38: ...Print Media You Can Use 2 16 2 Remove the front upper cover 3 Raise the manual feed lever ...

Страница 39: ...osition Align the mark a of the cassette cover with the position of the printer front z If there is paper in the cassette make sure that the paper is below the load limit mark b If the stack is higher than this mark remove some paper 5 Slide the lever to the left a b ...

Страница 40: ...anual feed load the number of sheets actually required plus one sheet If the media runs out before the job completes the printer will start to feed from Cassette 1 When the print job is completed remove any remaining paper from the tray z When loading paper that is wider than the paper already loaded in cassette 1 you must remove the previously loaded paper and move the cassette s width guide With...

Страница 41: ...Loading the Tray 2 19 Important 7 Move the slide lever until it lightly touches the media 8 Insert Cassette 1 z To prevent incorrect feeding the sheets must be set to pass below the exit guide a a a ...

Страница 42: ...b starts When the print job finishes the Online lamp goes off the Message lamp lights and Load Media is displayed z If you press the Online button before you load the next sheet the next sheet will feed from Cassette 1 Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility ...

Страница 43: ...ide lever is always as close as possible to the center position within its range of movement z If you moved the width guide of Cassette 1 at Step 6 after moving the width guide back to its original position feed paper from the cassette 12 Press the Online button The operation panel displays Ready and the printer is ready for the next print job Set Media Reset Enter Power Online Message Ink Replace...

Страница 44: ...Print Media You Can Use 2 22 ...

Страница 45: ...3 Printing from Windows This chapter describes the basic procedures for printing from Windows ...

Страница 46: ...r to 10 Install the Software in Chapter 1 of the Setup Guide Print Procedure 1 If the software application select Print from the File menu The Print window opens 2 Make sure the name of the printer is displayed in the Name box perform the settings for the Print range and Copies group then click the OK button The print job starts z Click the Properties button if you want to select the print media s...

Страница 47: ...d hold down the Cancel Job Utility button for three seconds until you see Job Cancel displayed then release the button The print job in progress is canceled 4 If the Online lamp goes off and you cannot cancel the print job then use NetSpot to cancel unneeded print jobs 5 If NetSpot is not installed press and hold down for one second and perform either a soft reset or a hard reset If you perform a ...

Страница 48: ...is available to explain the functions and items of the printer driver Opening Online Help 1 In the Printer Properties window click the Help button The Help window opens z For more details about how to use the Help window please refer to your operating system manual ...

Страница 49: ...4 Using the Operation Panel This chapter describes how to use the printer operation panel buttons and functions ...

Страница 50: ...settings and to perform menu settings Reading the Display The display indicates the current status of the printer Standby Line 1 The first line of the display indicates the current status of the printer Print Job Processing Line 1 The name of the document and the name of the user are displayed for a print job in progress Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Jo...

Страница 51: ...uals sign indicates the current selection A right arrow Æ indicates that items are available for selection on the same level Error Message Display Line 1 Line 2 Displays an error message if the printer requires attention and the printer stops printing After correcting the problem press the Online button Line 2 only Displays error messages but the print job can continue In the Setup Menu the printe...

Страница 52: ...tem for selection at the same level b Set Media button Offline When the printer is offline press this button to open the Media Set Menu Menu display In the menu display press this button to return one level up c Cancel Job Utility button During a print job To cancel a print job in progress press and hold down for three seconds Offline When the printer is offline press this button to open the Utili...

Страница 53: ...ey to execute or set the selected function or value e Power button Press this button to switch the printer on and off Printer off Press to switch the printer on Printer on Press and hold for 2 seconds to switch the printer off f Online button Press the button to set the printer offline and online To use the menus you must first press the Online button to set the printer offline Printer online Pres...

Страница 54: ... replacement and to unlock the right cover Reading Operation Panel Lamps The lamps on the operation panel indicate the following states a Online lamp On Printer is online and ready for operation Flashing Printer is warming up or busy Off Printer is offline or power is switched off b Message lamp On A warning is displayed Flashing An error has occurred Off Printer is ready for normal operation or p...

Страница 55: ...nt tasks like printing a nozzle check cleaning the printhead performing the ink remains display etc Media Set Menu Provides selections for the size and type of paper or other print media loaded in the paper cassettes Printer Function Priorities Here are some important points to remember about identical features of the operational panel menus NetSpot menus and the GARO printer driver In cases where...

Страница 56: ... Setting A Adj Setting B Adj Setting C Adj Setting D Adj Setting F Print Pattern Cassette 1 Adj Setting G Cassette 2 Trans Speed Interactive Set TCP IP Regis Settings Init Settings Protocol IP Setting IP Mode Frame Type BOOTP RARP DHCP Subnet Mask Default G W IP Address Adj Setting E 1 1 3 2 2 Displayed only when Automatic is selected for IP Mode 1 Displayed when this option is installed 3 Display...

Страница 57: ...n it is set offline the printer cannot receive a print job from the computer the offline state is for using the operation panel menus If a problem is detected an error message is displayed an the printer is set offline automatically Performing Settings The example procedure below describes how to select the media type for Cassette 1 1 Press and hold the Power button e to switch the printer on The ...

Страница 58: ...tion is displayed 6 Press or to display the desired selection then press The current selection is prefixed with an equals sign After pressing to change the selection the menu display returns to the previous level above 7 Press the Online button f to switch the Online lamp on The printer is set online and is ready for operation M e d i a S e t M e n u C a s s e t t e 1 C a s s e t t e 1 M e d i a T...

Страница 59: ...ition of the printhead First the pattern is printed then the adjustments for A to F are performed as needed based on the results of the pattern Band Adjust Print Pattern Adj Setting G Adjusts to correct banding in printed images First the pattern is printed then the G setting is performed based on the results of the pattern LF Adjust Cassette 1 20 0 20 Cassette 2 20 0 20 Cassette 3 20 0 20 Use thi...

Страница 60: ...e values selected Regis Settings Registers the TCP IP settings selected above for the network interface board Maint Setup Cleaning at ON On Off Determines whether or not the printhead is cleaned when the printer is powered on 1 Panel Reset Panel Reset Initializes the operation panel menus and restores the default settings A panel reset does not affect the Ext Network settings 1 If the date and tim...

Страница 61: ...etwork interface board Head Cleaning A Cleans the printhead nozzles Head Cleaning B Allows ink to flow to the printhead nozzles Head Cleaning C Initializes ink flow to the printhead after printhead installation Move Printer Drains ink from the printhead to prepare the printer for moving Replace Head Performs processing required for replacing the printhead Ink Remains Enables the ink level display ...

Страница 62: ...per Coated Paper Transparency Quick Dry Tran Special 5 Selects media type for Cassette 1 Cassette 2 Media Size N1000 A4 B5 JIS Letter N2000 B5 JIS Selects the paper size for Cassette 2 Media Type Plain Paper Coated Paper Transparency Quick Dry Tran Special 5 Selects media type for Cassette 2 Cassette 3 N1000 only Media Size N1000 A4 Letter Selects the paper size for Cassette 3 Media Type Plain Pap...

Страница 63: ...5 Maintenance This chapter describes how to replace consumables and maintain the printer ...

Страница 64: ... message is displayed this means that the ink tank will run out of ink very soon The first letter of the message tells you which tank is running low Y Yellow M Magenta C Cyan Bk Black For example Y Ink Check After this message is displayed have the correct color ink tank on hand for replacement z When the ink level in a tank is very low you may not be able to perform Head Cleaning C Head Cleaning ...

Страница 65: ... Replacing an Ink Tank Follow the procedure below to replace an ink tank This procedure can be followed to replace any ink tank 1 Press the Online button The Online lamp switches off 2 Press the Ink Replace button The right cover unlocks Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel ...

Страница 66: ... the right cover z You must follow Step 1 Step 2 to unlock the right cover To avoid damaging the printer never try to force the right cover open 4 Push up the ink tank lever of the color ink tank to replace and open the ink tank cover ...

Страница 67: ...e the ink tank z Place the removed ink tank in a vinyl bag and seal the bag 6 Remove the new ink tank from its package z Always hold an ink tank by the grips c on both sides of the tank z To avoid poor printing results and prevent ink spillage never touch the ink ports a or the electrical contacts b a b c ...

Страница 68: ... the ink with the correct holder before inserting it The ink tank cannot be installed if you try to install it in the wrong holder or position it incorrectly z Gently turn the black ink tank side to side then press in to insert it 8 Close the ink tank cover Press down on the cover until you hear it click and lock 9 If you need to replace another ink tank follow Step 4 to Step 8 ...

Страница 69: ...ck and lock The Online lamp lights and the printer is ready to print If printing was paused the interrupted print job continues z If all the ink tanks were not installed a message is displayed to tell you which ink tank is missing For example No Y Ink Tank Press the Ink Replace Ink button open the right cover and install all of the color ink tanks ...

Страница 70: ...cord from the power supply and allow the electrical contacts inside the printer to cool z Use only a damp clean cloth to clean the surfaces of the printer The electrical contacts inside the printer become hot during normal operation To avoid a fire or serious electrical shock never use alcohol benzene thinner or any other type of flammable liquid cleaner to clean the printer 1 Press the Power butt...

Страница 71: ...roughly then use it to wipe and clean the printer exterior and tray the paper output tray and the area around the power connector to remove all dust and paper dust Use a clean dry cloth to wipe and dry the cleaned surfaces 4 Plug the power cord into the power source ...

Страница 72: ... the printhead you must execute the Replace Head feature of the Utility Menu and follow the order of the messages on the printer operation panel to complete the following tasks Set the printer offline Execute Replace Head Remove all ink tanks Drain all ink from the printhead then remove the printhead Install the new printhead Install all ink tanks When ink filling processing is completed press the...

Страница 73: ...he display 4 Press or to display Replace Head then press When the message Remove Ink Tank is displayed the right cover is unlocked 5 Open the right cover Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility U t i l i t y M e n u R e p l a c e H e a d ...

Страница 74: ...covers and remove all the ink tanks 7 Close all the ink tank covers then close the right cover When the display reads Ink Draining this means the ink has started to drain z About three minutes is required for the ink to drain from the printhead ...

Страница 75: ... display reads Open Cover Back Upper Cover open and remove the back upper cover After removing the cover the display reads Rep P Head OK 9 Pull the printhead lock lever out and lower it completely 10 Raise the printhead lock cover completely ...

Страница 76: ...r to cool for a few minutes The metal parts of the printhead become very hot during printing To avoid minor burns never touch the metal parts of the printhead z Place the removed printhead in a vinyl bag and seal the bag 12 Hold the new printhead by the grips a on both sides remove it from its package and remove the protective cap and packing material a ...

Страница 77: ...or electrical contacts c on the printhead z Never try to re attach the protective caps or packing material removed from the printhead Discard these items immediately in compliance with local regulations regarding the disposal of such items 13 With the nozzles facing down and the electrical contacts facing in insert the printhead gently into the carriage below Make sure that the printhead is insert...

Страница 78: ...completely until it locks 15 Raise the printhead lock lever and push in toward the printer until it locks 16 Re attach the back upper cover On the operation panel Ins Ink Tank OK is displayed and the right cover lock is released Go on to the next step to install the ink tanks ...

Страница 79: ...5 17 Important 17 Open the right cover z Make sure that the right cover was unlocked at Step 16 To avoid damaging the printer never force the right cover open 18 Push up the lever of the ink tank to replace then open the cover ...

Страница 80: ...he color of the ink with the correct holder before inserting it The ink tank cannot be installed if you try to install it in the wrong holder or position it incorrectly z Gently turn the black ink tank side to side then press in to insert it 20 Close the ink tank cover Press down on the cover until you hear it click and lock 21 Follows Step 18 to Step 20 to install the other ink tanks ...

Страница 81: ...tely after installing the printhead If the printer is switched off after the printhead is installed without the ink tanks if the ink tanks are installed after the printer is switched on again the initial ink filling will not execute automatically If you make a mistake and switch the power off before installing the ink tanks switch the power on again press the Online button to set the printer offli...

Страница 82: ...Maintenance 5 20 ...

Страница 83: ...6 Troubleshooting This chapter describes how to solve problems with the printer ...

Страница 84: ...er through the list below select the heading that best describes your problem then go to the referenced page Cannot print Æ Printer not Operating Correctly Æ P 6 3 Prints but displays error message Æ Error Messages Æ P 6 11 Paper jam Æ Removing Paper Jams Æ P 6 15 Print job completes with unexpected results Æ Print Job Results Abnormal Æ P 6 7 ...

Страница 85: ...ot supplying power check the breaker switches for the power line If you are on a power strip determine if there is a switch between the plug receptacle and the main power line Problem 4 Power cord broken Solution Call for service and request a new power cord Printer is on but not online Problem 1 Printhead is not installed Solution Install the printhead ÆSetup Guide Chapter 1 5 Install the Printhe...

Страница 86: ...es not complete successfully Solution Open the Printer folder remove the N1000 N2000 printer icon then try again ÆSetup Guide System does not recognize the printer Problem 1 Interface cable is disconnected Solution If the printer is connected via the parallel or USB port check the cable connections at the printer and the computer ÆSetup Guide Chapter 1 4 Connect the Power Cord Problem 2 The parall...

Страница 87: ...ion If the operation panel display reads Ready press the Online button to set the printer online Problem 3 Error message appears during print job Solution When an error message appears in the printer operation panel read the message and remove the cause of the problem ÆP 6 11 Problem 4 Paper out Solution Load paper in the paper cassette or tray designated as the paper supply source Problem 5 The M...

Страница 88: ...r supply source Solution Confirm the current selection for the Media Size If the setting is not correct stop the print job select the correct setting then start the print job again ÆP 2 7 Problem 3 Bi directional communication between the printer and computer cannot execute when the printer is connected via the parallel port Solution Open the Setup Menu on the printer operation panel select Set Ce...

Страница 89: ...roblem 3 Ink filling is not completed Solution If you can see bubbles in the ink hoses perform Head Cleaning B ÆP 6 23 Ink smeared Problem 1 Printing with high density ink on plain paper Solution Lower the Intensity setting print density in the printer driver ÆPrinter Driver online Help Problem 2 The selected Media Size is not the same as the media loaded in the paper supply source Solution Confir...

Страница 90: ...inthead is out of alignment Solution When printing on plain paper use the printer operation panel to perform band adjustment with the Band Adjust item ÆP 6 29 Problem 2 The amount of paper feed from the paper cassette that fed is incorrect Solution On the operation panel change the LF Adjust setting then print the image that produced the white lines Check the printout then fine adjust the amount o...

Страница 91: ...etup Guide Problem 3 The computer cannot communicate with the printer by bi directional data transfer when connected via the parallel port Solution Open the Setup Menu on the printer operation panel select Set Centronics Interactive then select None ÆP 4 9 Problem 4 Font selected for printing not supported Solution Make sure that the font used in the text of the software application has been insta...

Страница 92: ...orrectly For details see your software application manual Problem 3 Not enough ink is being supplied to the printhead Solution On the printer operation panel perform Head Cleaning B ÆP 6 23 Problem 4 If you are using Windows XP or Windows 2000 the Fast Graphic Process setting is enabled Solution In the printer driver open the Finishing sheet open the Special Settings dialog box then click the Fast...

Страница 93: ...ch off the printer wait a few seconds then switch the printer on again and try to start the print job again Solution If normal printing is not restored after following the procedures above note the number of the error and call for service Replace x Tank Problem 1 The ink tank of the displayed color x Y M C Bk has run out Solution Replace the color ink tank with a new one ÆP 5 2 x Ink Tank NG Probl...

Страница 94: ...ace board Solution Press the Online button However the print job data stream cannot be printed Cover Open Problem 1 The cover named in the second line of the printer operation panel display is open Solution Close the appropriate cover Media Misfeed Problem 1 Paper or other print media did not feed Solution Remove the sheet or stack load it again then press the Online button ÆP 2 7 Problem 2 Paper ...

Страница 95: ...n the printer Solution Switch the printer off Wait three seconds then switch the printer on again Solution If the procedures above do not restore normal operation of the printer read the message note the message in the lower line of the display switch the printer off and call for service Rep Waste Ink Problem 1 The waste ink tank is nearly full and requires replacing very soon Solution Call for se...

Страница 96: ...on ÆP 2 12 Use NetSpot or the Remote UI to cancel the print job when you want to release the error and continue with the next print job The print job cannot be cancelled with the printer operation panel No Media Manual Problem 1 Paper could not feed from the tray Solution Load the media in the tray and press the Online button ÆP 2 15 Media Jam Problem 1 Paper has jammed in the printer Solution Rem...

Страница 97: ... displayed on the operation panel and the print job stops Follow the procedure below to check each location for paper jams and remove the jammed sheets 1 Raise the manual feed lever 2 Remove the paper cassettes If you are using Cassette 2 or Cassette 3 be sure to remove all the paper cassettes ...

Страница 98: ... Remove the front upper cover 4 If you see paper jammed at the paper exit use both hands to pull the jammed paper out slowly 5 If you see paper jammed at any paper feed slot use both hands to pull the jammed paper out slowly ...

Страница 99: ...d the back inner cover b then remove the jammed paper Grasp the knobs on both sides of the back inner covers b to open them After removing the jammed paper be sure to close the back covers and back inner covers z After you close the back inner covers push in gently on the knobs on both sides If the back inner covers are loose the paper will not feed smoothly b a ...

Страница 100: ...to pull the jammed paper to the front of the printer to remove it z Never touch the encoder film a and try to avoid touching other parts of the device z Try to avoid bending the transparent film b z You must pull the jammed paper to the front of the printer Pulling it straight up could affect print quality or damage the printer a b ...

Страница 101: ...the jammed paper has torn during removal make sure that you remove all pieces of torn paper inside the printer Torn paper remaining inside the printer could cause more paper jams 9 Attach the front upper cover and the back upper cover 10 Load paper in the paper cassettes and insert the paper cassettes in the printer ...

Страница 102: ... the pattern will print on the platen and will smear ink inside the printer and onto other paper z You do not need to select the media size on the operation panel The paper is force fed from Cassette 1 to print the pattern 1 Press the Power button The Power lamp lights After a few seconds Ready is displayed in the operation panel and the Online lamp lights 2 Push the Online button The Online lamp ...

Страница 103: ...o breaks in the vertical and horizontal lines for each color the nozzle check pattern is normal z Normal Print Pattern z Abnormal Print Pattern If any of the lines are broken perform the following procedure Execute printhead cleaning ÆP 6 23 Print another nozzle check pattern Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility U t i l i t y M e n u N o z z l e C ...

Страница 104: ...ubleshooting 6 22 5 When you are finished press the Online button The Online lamp lights The printer is ready to print Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility ...

Страница 105: ...leaning B requires about 4 minutes to complete Head Cleaning C Perform when the printer has not been used for a long period or when Head Cleaning B does not correct the problem This cleaning method consumes the most ink Head Cleaning C requires about 6 minutes Head Cleaning Procedure Follow the procedure below to clean the printhead The procedure is basically the same for all three methods for cle...

Страница 106: ...tility Menu opens on the operation panel 4 Press or to select the head cleaning method then press Head cleaning begins When head cleaning is finished the display reads Ready Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility Set Media Reset Enter Power Online Message Ink Repla...

Страница 107: ...d ÆP 6 20 z The ink nozzles cannot be cleaned correctly if ink in the tanks is low Make sure that none of the ink tanks is low 6 When you are finished press the Online button The Online lamp lights The printer is ready to print Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility ...

Страница 108: ...s not loaded the pattern will print on the platen and will smear ink inside the printer and onto other paper z You do not need to select the media size on the operation panel The paper is force fed from Cassette 1 to print the pattern 1 Press the Power button to switch the printer on After a few seconds the display reads Ready and the Online lamp lights 2 Press the Online button The Online lamp go...

Страница 109: ...ct Print Pattern then press The printhead alignment pattern prints 7 Press or to select Adj Setting A then press Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility S e t u p M e n u A d j u s t P r i n t e r A d j u s t P r i n t e r A d j P r i n t h e a d A d j P r i n t h e a d P r i n t P a t t e r n A d j P r i n t h e a d A d j S e t t i n g A ...

Страница 110: ...enote the current setting for A z Patterns A B C E F Vertical Lines Conspicuous Vertical Lines Inconspicuous z Pattern D Misaligned Aligned 9 Repeat Step 7 to Step 8 to adjust the settings for B to F 10 When you are finished press the Online button The Online lamp lights When the display reads Ready the printer is ready to print A d j S e t t i n g A 2 Set Media Reset Enter Power Online Message In...

Страница 111: ... the platen and will smear ink inside the printer and onto other paper z You do not need to select the media size on the operation panel The paper is force fed from Cassette 1 to print the pattern 1 Press the Power button The printer switches on After a few seconds the display reads Ready and the Online lamp lights 2 Press the Online button The Online lamp goes off The printer is set offline Set M...

Страница 112: ...o display Print Pattern then press The banding correction print pattern prints 7 Press or to display Adj Setting G then press Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility S e t u p M e n u A d j u s t P r i n t e r A d j u s t P r i n t e r B a n d A d j u s t B a n d A d j u s t P r i n t P a t t e r n B a n d A d j u s t A d j S e t t i n g G ...

Страница 113: ...ss The selected setting is prefixed with an equals sign to denote the G value for banding adjustment Lines conspicuous Lines inconspicuous 9 When you are finished press the Online button The Online lamp lights When the display reads Ready the printer is ready to print A d j S e t t i n g G 1 Set Media Reset Enter Power Online Message Ink Replace Online Setup Cancel Job Utility ...

Страница 114: ...Troubleshooting 6 32 ...

Страница 115: ...7 Other Important Information This chapter describes options specifications and provides other information ...

Страница 116: ... The printer can switch automatically between the paper cassettes as alternate paper sources Paper Feed Unit PFN 12 The paper feed unit for Cassette 2 of the N1000 Paper Feed Unit PFN 13 The paper feed unit for Cassette 3 of the N1000 z If you intend to add only one paper cassette to the N1000 use PFN 12 z You cannot use two PFN 12 units with the N1000 To add a second paper cassette you must use t...

Страница 117: ...eed units Two universal paper cassettes can be used as Cassette 1 one as Cassette 2 and one as Cassette 2 or 3 Universal Cassette UCN 11 For Cassette 1 of the N1000 Universal Cassette UCN 12 For Cassette 2 or Cassette 3 of the N1000 Universal Cassette UCN 21 For Cassette 1 of the N2000 Universal Cassette UCN 22 For Cassette 2 of the N2000 ...

Страница 118: ... board is compatible with the standard slot provided on the printer This board can be used with a wide range of computers because it supports the use of the following protocols TCP IP NetWare and NetBEUI Also built into this board is a Remote UI function that can be set up with a Browser from any computer connected to the LAN Network Interface Board NB 11FB ...

Страница 119: ...nu select Delete 3 Follow the onscreen messages The printer driver is uninstalled Uninstalling NetSpot Suite Service Follow this procedure to uninstall NetSpot Suite Service from a Windows system connected to the printer via a USB port 1 On the desktop click Start point to Settings then click Control Panel The Control Panel window opens 2 Double click the Add Remove Programs icon 3 From the list o...

Страница 120: ...age prompts you to confirm the deletion 4 Click the Yes button NetSpot is removed Uninstalling the LPR Port 1 Use the printer driver to select and set the printer for any port Print to the following port other than Canon LPR Port This selection can be performed on the Details sheet of the Printer Properties dialog box For the CANON LPR Port 172 20 88 196 LP Canon LPR Port is displayed 2 Mount the ...

Страница 121: ...k the Start button point to Settings then click Control Panel 2 Double click the Add Remove Programs icon 3 Select the utility by name from the list of software applications then click the Add Remove button A message prompts you to confirm the deletion 4 Click the Yes button NetSpot is removed ...

Страница 122: ...sBReceptacle Recommendedcable Composition AWG28ormore Type Shieldedtwistedpair full speedcompatible Length Max 5 0m 16 4 ft Connector USBStandardSeriesBPlug Replaceable Ink Tanks Yellow Magenta Cyan Black BCI 1201Y BCI 1201M BCI 1201C BCI 1201Bk Printcapacity Black 2 800 pages 5 duty Color 3 400pages 5 duty eachcolor Main Unit Powersource AC100 127V 50 60Hz AC220 240V 50 60Hz PowerConsumption Less...

Страница 123: ...7 3 x16 3in wxdx h Weight including paper cassettes printhead ink tanks Standard Approx 13kg 28 6 lb Approx 16kg 35 2lb Cassette2 Approx 17kg 37 5 lb Approx 22kg 48 6lb Cassette2 Cassette3 Approx 21kg 46 4 lb 1 Use an interface cable up to 2 m 6 6 ft long 2 This is the maximum consumption with Cassette 3 installed With the power supply off a small amount of power is consumed To power off the print...

Страница 124: ...1 3 7 3 Cassette 2 1 6 7 2 7 3 Cassette 3 1 6 7 2 7 3 cassette cover 1 3 1 6 2 8 coated paper 2 2 connector cover 1 3 D display 4 2 E error messages 6 11 F front upper cover 1 2 2 16 6 16 function menu flow 4 8 summary 4 11 types 4 7 using 4 9 G guide pin 1 6 H hard reset 4 5 head cleaning procedure 6 23 types 6 23 help 3 4 I Ink Replace button 4 6 5 3 ink tank cover 1 5 ink tanks 1 5 5 2 7 8 how ...

Страница 125: ...board 7 4 nozzle check pattern 6 20 O offline 1 10 OHP film transparencies 2 2 online 1 9 Online button 1 9 1 10 4 5 Online lamp 4 6 operation panel 4 2 operation panel buttons 4 4 options 7 2 P paper see print media paper cassette 2 7 paper feed unit 1 6 7 2 paper feed unit connector 1 6 paper size 2 4 paper support 2 18 parallel port 1 3 plain paper 2 2 Power button 1 7 1 8 4 5 power connector 1...

Страница 126: ... lock cover 1 4 lock lever 1 4 replacing 5 10 Q quick dry transparencies 2 3 R Reset Enter button 4 5 right cover 1 2 1 5 5 4 S Set Media button 2 13 4 4 Setup button 4 4 6 27 6 30 setup menu 4 7 4 8 4 11 slide lever 1 2 2 17 T transparencies 2 2 transparencies quick dry 2 3 tray 1 2 2 15 troubleshooting 6 2 U universal paper cassettes 7 3 USB port 1 3 utility menu 4 7 4 8 4 13 W width guide 2 8 W...

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Содержание N 1000

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