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T

roubleshooting

This chapter contains information to help you solve problems you may
have when using the MultiPASS L6000. It includes:

❍

Paper jams

❍

LCD messages

❍

Printing problems

❍

Print quality problems

❍

Paper feeding problems

❍

Faxing problems

❍

Telephone problems

❍

Copying problems

❍

General problems

❍

Technical notes

❍

Memory Clear Report

If you have a problem with your MultiPASS and you cannot resolve it by
referring to the information in this chapter, contact the Canon Computer
Systems Customer Care Center. See page 1-2 for details.

Canon’s support personnel are trained in the technical support of Canon’s
products and should be able to help you with your problem. If your
printer requires service, they can provide you with the telephone number
of your local Canon Authorized Service Facility (ASF).

N

Attempting to repair the MultiPASS yourself may void the limited
warranty as to that repair. See the limited warranty card for details.

Chapter 10

Troubleshooting

10-1

MP L6000—USERS MANUAL/V000/12-97

1

Troubleshooting

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Содержание MultiPASS L6000

Страница 1: ...MP L6000 USER S MANUAL Canon...

Страница 2: ......

Страница 3: ...or warranties concerning the products described Your MultiPASS L6000 and the software media included with your system have been sold to you subject to the limited warranties set forth in the warranty...

Страница 4: ...Waiting can be used with your MultiPASS L6000 Key telephone systems are not recommended because they send non standard signals to individual telephones for ringing and special codes which may cause a...

Страница 5: ...designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used...

Страница 6: ...e g the 2500 touch tone or 500 rotary pulse dial telephones A dedicated extension off a PBX unit without Camp On signals is also permissible with your MultiPASS L6000 Key telephone systems are not re...

Страница 7: ...pt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device...

Страница 8: ...re This label is attached to the laser scanner unit inside the MultiPASS and is not in an area that you can access Using Your Documentation The following documentation is supplied with the MultiPASS L...

Страница 9: ...S L6000 correctly and safely N Notes provide advice or suggestions regarding the use of the MultiPASS C Cautions alert you to operations that could cause damage to your hardware or software or cause i...

Страница 10: ...cument 1 14 Setting the Document Feed Lever 1 14 Identifying Your Documents 1 15 2 Printing With the MultiPASS L6000 Paper Handling 2 1 Paper Guidelines 2 2 Installing a Printer Driver 2 2 Printing a...

Страница 11: ...ng Faxes With the MultiPASS L6000 Sending a Document 4 2 Regular Dialing 4 2 Automatic Dialing 4 4 Sending a Document Using Group Dialing 4 6 Redialing 4 7 Resending a Fax After an Error 4 8 Manual Se...

Страница 12: ...ng and Scanning With the MultiPASS L6000 Setting the Document Feed Lever 6 1 Copying Documents Using the Operator Panel 6 2 Scanning With the MultiPASS L6000 6 4 Scanning From a Windows Application 6...

Страница 13: ...om the Desktop Manager 8 12 Using the Status Monitor 8 14 Opening the Status Monitor 8 14 Using the Minimized Status Monitor 8 14 Using the Status Monitor Window 8 15 Status Messages 8 16 Closing the...

Страница 14: ...es 10 26 Using Other Bi directional Devices 10 26 MultiPASS Hardware Cannot Initialize 10 26 Using Switch Boxes 10 27 If the Power Goes Out 10 27 Memory Clear Report 10 27 Appendix A Specifications La...

Страница 15: ...xiv...

Страница 16: ...one machine laser printer plain paper fax PC fax copier and scanner This chapter introduces you to the MultiPASS L6000 It includes Supplies and accessories Customer Care Center Important safety instru...

Страница 17: ...t options including 24 hour 7 day a week toll free automated support for troubleshooting issues on most current products 1 800 423 2366 Speak to a technician free of service charge currently Monday th...

Страница 18: ...roduct This will help Canon give you better support and warranty service You can register electronically during installation see your Quick Start Guide for details You can also fill out the Registrati...

Страница 19: ...cate the MultiPASS where the cord will be walked on Make sure the power cord is not knotted or kinked Do not push metal objects of any kind into the slots or openings on the cabinet This could result...

Страница 20: ...NTROL THE MultiPASS L6000 MULTI PURPOSE TRAY HOLDS 100 SHEETS OF PLAIN PAPER SUPPORT TRAY HOLDS PRINTED DOCUMENTS AS THEY EXIT IN FACEDOWN POSITION PAPER DELIVERY SELECTOR DETERMINES WHETHER PAPER EXI...

Страница 21: ...nside the MultiPASS TELEPHONE LINE JACK TELEPHONE ANSWERING MACHINE JACK BI DIRECTIONAL PARALLEL PORT RELEASE LATCH POWER CONNECTOR FIXING ASSEMBLY PAPER RELEASE LEVER FRONT COVER TRANSFER CHARGING RO...

Страница 22: ...FaxOnly mode Answer Machine mode or FaxTel mode The Receive Mode set during installation overrides this setting every time the MultiPASS Background is turned on LCD display Displays messages and promp...

Страница 23: ...cursor when registering data STOP button Press to cancel sending receiving or any other operation START COPY button Press to begin sending receiving copying or other operations or to select functions...

Страница 24: ...n the message LOAD PAPER appears in the LCD display you need to add paper to the multi purpose tray This tray holds approximately 100 sheets of plain paper For best results fan the paper before loadin...

Страница 25: ...ind the manual feed slot Insert the stack until it stops but do not force it in Make sure there is no space between the paper guides and the stack of paper Your MultiPASS L6000 is now ready to print A...

Страница 26: ...nts into the MultiPASS wrinkled or creased paper curled or rolled paper torn paper carbon paper or carbon backed paper coated paper onion skin or thin paper Remove all staples paper clips and the like...

Страница 27: ...ets and up to 10 legal size sheets at a time into the Automatic Document Feeder ADF For a multiple page document fan the sheets and tap the document on a flat surface to even the stack Adjust the docu...

Страница 28: ...The MultiPASS automatically feeds the pages one by one from the bottom of the stack If you have problems feeding a multiple page document remove the document and re stack it tapping the edges on a fla...

Страница 29: ...new sheets Insert the first new page so it overlaps the last page by about one inch 2 5 cm Always wait until the last page is being fed into the MultiPASS before you add new pages Insert the new page...

Страница 30: ...the faxed document in small type N In the United States you are required by FCC regulations to include this information every time you send a fax By identifying the documents you send the receiving pa...

Страница 31: ...rty s name It also includes the page number N You entered your fax header information during the MultiPASS installation procedure If you followed the installation procedure this information will be pr...

Страница 32: ...ndling Your MultiPASS produces letter quality print on most plain bond papers including cotton bond and photocopying papers it does not require special laser papers However the print quality varies wi...

Страница 33: ...in the original packaging Your MultiPASS is factory set to use letter size paper Whenever you change the size of the paper loaded in the MultiPASS you must also set the MultiPASS Printer Driver to th...

Страница 34: ...am you use to create documents and open the document you want to print From the File menu choose Print Setup Click on the Properties or Setup button if you want to make any adjustments as appropriate...

Страница 35: ...ollowing ways From within any Windows application you can select the Print or Print Setup command From the Printers folder you can select the printer and then select the Properties command from the Fi...

Страница 36: ...page or a separator page You see this tab when you open the Properties dialog box from the Printers folder not from within a Windows application Details This tab allows you to specify printer port set...

Страница 37: ...ON SPECIFY SIZE OF PAPER SPECIFY PAPER FEED METHOD SPECIFY PRINT QUALITY 300 DPI DEFAULT DRAFT MODE 600 DPI HIGHER QUALITY PRINT BUT SLOWER PRINT SPEED SELECT A PRINT MODEL AUTOMATIC PRINTER SELECTS S...

Страница 38: ...p to find out about the settings available for each printing option To move between the Windows tabs click on any of the tabs To select the settings and exit click the OK button To cancel your setting...

Страница 39: ...page then exits the unit from the front or top When you are printing follow these guidelines Always set the paper delivery selector before starting to print Do not change the paper delivery selector w...

Страница 40: ...y according to the job the MultiPASS is performing and the type of print media you are using Facedown Delivery Use facedown delivery for most jobs and when using plain paper only 17 to 24 lbs or 64 to...

Страница 41: ...s transparencies labels thick paper up to 28 lb or 105 g m2 or envelopes With faceup delivery the sheet or envelope travels straight through the unit without bending and thus prevents curling Make sur...

Страница 42: ...e 1 9 Loading Envelopes in the Multi purpose Tray Arrange the stack of envelopes up to 7 on a firm surface and press down firmly on the edges to make the folds crisp Press around the envelopes to remo...

Страница 43: ...2 12 Printing With the MultiPASS L6000 Chapter 2 Adjust the paper guides to the stack of envelopes 4 Insert the stack until it stops but do not force it 3 MANUAL FEED SLOT MULTI PURPOSE TRAY...

Страница 44: ...e faceup delivery when printing on envelopes Your MultiPASS is now ready to print N You can change the orientation of the envelopes through your application software Check the orientation before print...

Страница 45: ...aper 17 to 28 lb or 64 to 105 g m2 transparencies labels envelopes and other special papers Adjust the paper guide to the approximate width of the sheet of paper Make sure the print side is facing you...

Страница 46: ...the multi purpose tray the unit will feed the sheet from the manual feed slot Insert a sheet in the manual feed slot only when the previous sheet has come out from the delivery slot If you insert a si...

Страница 47: ...2 16 Printing With the MultiPASS L6000 Chapter 2...

Страница 48: ...where you store the names and fax numbers for individuals and groups to whom you repeatedly send faxes Folders that hold your faxes and scanned documents This chapter describes Starting the MultiPASS...

Страница 49: ...and the MultiPASS L6000 When you exit the Desktop Manager you close only the Desktop Manager window Any documents you have set up to PC fax or print remain active If open the MultiPASS Status Monitor...

Страница 50: ...ands can also be accessed by their corresponding icons on the toolbar or command bar Toolbar The toolbar provides quick access to certain Desktop Manager tasks When a task is unavailable the toolbar b...

Страница 51: ...work area and folders list Command Bar The command bar contains command icons which enable you to perform a variety of tasks You can use the command icons as follows Drag a document to the command ico...

Страница 52: ...remains open and active To close the Desktop Manager click Exit from the File menu N The MultiPASS Background will remain open Using the Desktop Manager Folders The Desktop Manager stores and organiz...

Страница 53: ...e column titles You can select a job in the list to review information about that job in the Status Bar including the original document from which the job came and a reason if the job failed Each job...

Страница 54: ...sted immediately following the system defined folders When you install the Desktop Manager software you are automatically provided an initial user defined folder named My Folder You can use this folde...

Страница 55: ...count and scroll arrows at the bottom and a scroll box at the right side The scroll arrows and scroll box enable you to page through a multi page document displaying each page in turn or moving you to...

Страница 56: ...cuments To view the documents in a folder as a list make sure the folder is open Then click List View on the View menu or the toolbar Sorting the Documents in the List Documents in the Out Box folder...

Страница 57: ...ddress Book You set up the Address Book to create an easily accessible list of names and fax and or phone numbers for your business and personal contacts You use the entries in the Address Book to Sen...

Страница 58: ...cted Address Book entry based on whether the selected entry is an individual entry or group entry Command Buttons You use the command buttons to perform various tasks in working with your Address Book...

Страница 59: ...The Address Book is sorted alphabetically by last name You can change the order of the list based on the column titles for the list For example you can sort the list based on the fax number To change...

Страница 60: ...rst and Last Name text boxes 40 characters in the Company Name text boxes and 32 characters in the Phone and Fax Number text boxes You can use the following Characters Activity 0 to 9 Dialing digits p...

Страница 61: ...when you will be PC faxing to this group If you will be sending plain paper faxes you ll want to set up the group in the speed dial list See page 3 20 for details N You cannot assign a group address...

Страница 62: ...k and use it in the Desktop Manager You can import addresses from any ASCII text file containing information that is separated by a comma or tab If the fields in the text file are separated by commas...

Страница 63: ...umn titles enables you to reassign the column titles where necessary To remove a field name from the column heading drag the column heading text off the dialog box To assign the correct name drag the...

Страница 64: ...as or tabs If you choose to have the address information separated by commas the text file extension is CSV If you choose to have the address information in the text file separated by tabs the text fi...

Страница 65: ...Then click OK Setting Up Your Speed Dial Assignments To set up speed dialing you use the fax recipients set up in your Address Book and assign the desired individual recipients to speed dial codes If...

Страница 66: ...ss Book list box select the recipient that you want to assign to a speed dial code Select the speed dial code to which you want to assign the Address Book and click Add To remove a recipient from a sp...

Страница 67: ...u can set up the group in your Address Book See page 3 14 for details To assign two or more recipients to a speed dial code On the Speed Dial tab make sure the desired recipients for your group are se...

Страница 68: ...saving your group click Cancel To complete the operation click OK to close the Setup Options dialog box Using the Fax Log The Fax Log contains a list of the fax activity PC faxes sent from and receiv...

Страница 69: ...ager Chapter 3 You can also click on the Fax Log icon on the toolbar In the Fax Log dialog box click a specific fax document to review additional information in the Details and Log Note boxes Click th...

Страница 70: ...may want to set up the numbers you plan to use for automatic dialing methods such as one touch speed dialing To do this you first set up your Address Book then you assign speed dialing numbers See Set...

Страница 71: ...is made the MultiPASS begins to transmit the information while the remaining pages are being scanned This is called Memory Sending Regular Dialing Place the document facedown in the Automatic Document...

Страница 72: ...After a few seconds the display shows the number of pages it has scanned followed by the transaction number for the fax This is a unique number the MultiPASS assigns to the document and uses to ident...

Страница 73: ...ck the fax number and try sending the fax again If the ALARM light is flashing correct the error described in the LCD display and then press STOP You may need to open the operator panel to remove the...

Страница 74: ...n or entered the correct code and that the number you want to dial is entered correctly If you make a mistake press STOP Then press the correct one touch speed dialing button or press CODED DIAL and r...

Страница 75: ...ling button or press CODED DIAL and the code under which you registered the group The MultiPASS starts scanning your document into memory five seconds after you select the group to which you will send...

Страница 76: ...numeric buttons Make sure the document is in the ADF Automatic The MultiPASS automatically redials if the first attempt at sending fails for example if the line is busy The unit redials twice and the...

Страница 77: ...or If you get an error while sending a fax from memory the MultiPASS can resend it to the same destination without having to rescan it To do this the On Error Resend option must be set in the Advanced...

Страница 78: ...matic dialing methods If a person answers you can converse normally When you are ready to send the fax ask them to press the start button on their fax machine Then press START COPY on your unit and ha...

Страница 79: ...stop sending before a fax is complete follow these steps If you are sending manually the transmission is cancelled immediately If you are sending from memory the LCD displays Press to cancel or press...

Страница 80: ...ns dialing 1 destination only You can enter the one touch and coded speed dialing numbers in any order You simply press the one touch speed dialing button or press CODED DIAL followed by the two digit...

Страница 81: ...on along with the two digit codes to enter the groups You must press the second speed dialing number within five seconds of pressing the first one Each subsequent speed dialing number must be entered...

Страница 82: ...displays MEMORY FULL You may need to open the operator panel to remove the document see page 10 3 You can split the document into two or three different jobs or you can try sending the document to one...

Страница 83: ...print in this sentence PHOTO Photo resolution 203 196 dpi with halftones is for documents that contain photographs With this setting areas of the document that contain photos are automatically scanne...

Страница 84: ...ghtness between the lightest and darkest parts of a printed document You can adjust the contrast the MultiPASS uses for sending faxes Darker Standard or Lighter through the Advanced Send Fax dialog bo...

Страница 85: ...in the Out Box to be sent at a future time Sending a PC Fax From a Windows Application Open the Windows application Create and save the document It varies between Windows applications but is generally...

Страница 86: ...one time recipient enter the appropriate information in the Last Name First Name Company Prefix and Fax Number boxes To attach a coversheet enter the name of the coversheet from the drop down list or...

Страница 87: ...he dialog box without sending the fax and cancels the specified options Defining Send Fax Options Attaching a Cover Page You can attach a cover page to your fax The MultiPASS Desktop Manager contains...

Страница 88: ...your system of unneeded documents thereby freeing disk space If the option is not selected the sent fax is moved from the Out Box folder to the Sent Fax folder after successful transmission Including...

Страница 89: ...C fax See page 4 17 Designing a Fax Cover Page In addition to the set of predefined fax cover pages that are installed with your system you can design your own fax cover page You can edit any existing...

Страница 90: ...d Using the recommended procedures you process a document created by a word processing application as a held fax Once the document is in the Desktop Manager you export the document to save it in a TIF...

Страница 91: ...ment in a TIFF file format you can use the TIFF file as the background of your new cover page Another way to prepare the cover page background is to use a graphics application such as Paint or Photosh...

Страница 92: ...accessed by their corresponding buttons on the toolbar Toolbar The toolbar provides you quick access to commands needed to create edit and print a fax cover page In addition to the buttons the toolba...

Страница 93: ...view different portions of the cover page Creating a New Cover Page Prepare or have available a black and white background in TIFF file format to use as the template of your new cover page See page 4...

Страница 94: ...ailable for you to use on your cover page You cannot add or delete a field to or from the existing set You cannot use a single field more than once on a cover page To insert a field Drag a field from...

Страница 95: ...ypically contains multiple lines of information this variable field does provide automatic text wrapping However make sure the size of the Memo field is large enough to accommodate the length of memo...

Страница 96: ...ow one next to the other can be aligned on the top or bottom border of the first field you select For example if you want to align a column of fields on the right the right border of the first field s...

Страница 97: ...name of the cover page and click OK This retains the opened cover page under its original name To rename the originally opened cover page On the File menu click Rename In the Rename dialog box specify...

Страница 98: ...inted at the uppermost edge of the page In the Print Setup dialog box specify your print options and click OK With the cover page open on the File menu click Print Preview To print the cover page clic...

Страница 99: ...Faxes With the MultiPASS L6000 Chapter 4 you will not use the remaining commands With the cover page open click Print on the File menu or toolbar Complete the Print dialog box and click OK Print the...

Страница 100: ...See your Quick Start Guide for details You can change the Receive Mode and the Receive Fax options through the MultiPASS Desktop Manager See page 8 7 for details This chapter describes Receiving docum...

Страница 101: ...ll comes over the fax line If a voice call comes in the caller will hear the fax tone Receiving Both Documents and Telephone Calls Automatically FaxTel Mode In FaxTel Mode the MultiPASS monitors all i...

Страница 102: ...caller wants to send a document after talking to you wait on the line until you hear a slow beep or silence depending on the sending fax unit then press START COPY to receive the document If you hear...

Страница 103: ...rity code See page 8 10 Using an Answering Machine Ans Machine Mode Connecting an answering machine to the MultiPASS allows you to receive faxes and phone messages while you are out of the office In A...

Страница 104: ...chine The entire message must be no more than 15 seconds long In the message tell your callers how to send a fax For example Hello I can t answer the phone right now but please leave a message after t...

Страница 105: ...s memory when the computer is off In this case you will see the REC D IN FILE message See page 5 8 for details on receiving faxes with the MultiPASS Desktop Manager Receiving While Copying Printing or...

Страница 106: ...tically print incoming faxes Receiving a Fax Into the In Box To receive a fax into the In Box of the MultiPASS Desktop Manager your computer must be on and MultiPASS Background must be running You mus...

Страница 107: ...ltiPASS Desktop Manager simply turn on the computer If you want to print a fax that is stored in the MultiPASS s memory without turning on the computer follow these steps Use the or buttons to select...

Страница 108: ...Your telephone company may have a different name for this service Also this service may not be offered in all areas Types of Ring Patterns Your telephone company will assign a distinctive ring patter...

Страница 109: ...e the take the call fax Manual Mode FaxTel Switches to receive mode Rings to alert you to pick for fax transmission signals up the telephone and and does not ring take the call Communicating Using the...

Страница 110: ...the document in the Automatic Document Feeder ADF See the instructions starting on page 1 12 for details You use the document feed lever on the ADF to select multiple documents or single sheets Always...

Страница 111: ...up to 99 copies of one document at a time Place the document facedown in the ADF The LCD displays these messages The display shows the size of the copy the default is 100 and the number of copies the...

Страница 112: ...se the and buttons to select the reduction percentage you want 70 80 90 or 100 To make multiple copies use the numeric buttons to enter the number of copies up to 99 To stop copying at any time press...

Страница 113: ...tion make one copy at a time Scanning With the MultiPASS L6000 To scan a document into the MutliPASS Desktop Manager you use the Monochrome Scan option The MultiPASS Desktop Manager scans each documen...

Страница 114: ...Chapter 6 Copying and Scanning With the MultiPASS L6000 6 5 Copying and Scanning...

Страница 115: ...age Trust technology Scan Resolution Selects the resolution in dots per inch Use the scroll bar to view the various resolutions or choose Custom for further selections Generally a higher resolution pr...

Страница 116: ...Character Recognition software Set this option to increase the contrast in black and white scanning to promote the accurate recognition of characters in OCR software For OCR scans set the resolution...

Страница 117: ...reshold Brightness and Contrast of the image In the Black White Options list box select the desired option Threshold Provides a high contrast evaluation of the image in terms of black and white only H...

Страница 118: ...e output size Adjust the tone Adjust the contrast brightness of a black and white image When you click Scan the scanned image is stored in the Scan folder with an assigned number such as SCAN_19 From...

Страница 119: ...owing instructions summarize the procedures for scanning an image For specific information about scanning with your Windows application refer to the user documentation for the application Place the do...

Страница 120: ...n the Desktop Manager Annotating a document The MultiPASS Desktop Manager screen looks similar to this Managing Your Documents in the Desktop Manager Once you send a PC fax receive a fax or scan an im...

Страница 121: ...select more than one document hold the Ctrl key while you click on each document you want to select To select a document in List View simply click the document name in the list Printing a Document in...

Страница 122: ...printed To print a document with annotations you must print from the Viewer See page 7 14 for details on Annotating a Document Working With Jobs in the Out Box Folder For each PC fax you send fax you...

Страница 123: ...C faxing or printing Send a PC fax that has been scheduled for sending later held or has failed View on hold stopped and failed jobs Print a job Delete a job that is not active Job Status Each job in...

Страница 124: ...s in the Out Box folder until you choose to send or delete it You can print a job that is on hold Failed A job receives a Failed status because a PC fax could not be sent successfully This occurs beca...

Страница 125: ...you can reschedule it for a different time When you send a PC fax from the Out Box folder the Send Fax dialog box displays the information initially entered for the PC fax You can change the informati...

Страница 126: ...Document You can move a document from System defined folder except the Out Box folder to a user defined folder System defined folder except the Out Box folder or user defined folder to the Trash folde...

Страница 127: ...ick the folder name and enter the new name in the highlighted rectangle Deleting a Document or Folder You can delete a document or user defined folder when it is no longer needed When deleting a docum...

Страница 128: ...pty Trash on the File menu If prompted confirm that you want to empty the Trash folder Importing a Document If you have a document residing on your hard disk or a diskette you can import the document...

Страница 129: ...ile menu click Export Tiff 3 In the Export Tiff File dialog box specify the drive and directory where you want to place the exported file and click OK Attaching a Document to Electronic Mail E mail If...

Страница 130: ...y or automatically by clicking a command When you arrange the documents automatically the documents are positioned within a grid with row positions filling from left to right To arrange documents manu...

Страница 131: ...to remove is on top 2 Click Remove Page on the Edit menu or toolbar Splitting a Document You can split a document into two documents You can split a document from any page after the first page within...

Страница 132: ...ent You merge two documents to combine them into a single document The documents are merged in the order you select them In other words the first document selected becomes the top pages of the second...

Страница 133: ...ve the option not to include the annotations with the document Following are some sample annotations you can add to your document For example if you insert a whiteout on your document such as over a p...

Страница 134: ...pen in the Document Viewer adjust the size of your view of the document as needed Create the desired annotations on your document On the File menu click Save to save the annotations with your document...

Страница 135: ...can also be accessed by their corresponding buttons on the toolbar Toolbar The toolbar provides you quick access to performing certain Document Viewer tasks In circumstances where a task is not possi...

Страница 136: ...nal panel may open enabling you to specify specific features for the tool You can move the panel around the window to position it for working on your document You can also hide the display of the pane...

Страница 137: ...x you received that was originally sent in landscape mode or was fed into a fax machine in an inverted position The change in orientation applies to the entire document not just a currently displayed...

Страница 138: ...ewing and better visibility you can adjust or invert the light and dark levels of your displayed document When you invert the display colors you change the black areas to white and vice versa Any colo...

Страница 139: ...displayed in the Document Viewer This information includes the name and size of the file when the file was created the number of pages the width and height the resolution pixels per inch the number o...

Страница 140: ...eating unwanted blank sticky notes To add a sticky note 1 Click the Sticky Note tool on the annotation panel 2 Select the font font size and any special effects 3 At the desired location on the displa...

Страница 141: ...displayed page drag the cursor to draw the whiteout annotation A dotted line displays to show you where the whiteout annotation will be placed When you release the mouse button the annotation is drawn...

Страница 142: ...lighting Your Document You can add a color highlight to the text or other images in your document You select a color and draw a rectangular highlight over the desired area All highlight colors are tra...

Страница 143: ...ircle 2 Select the color and width of the line for the object you are drawing For an arrow or line also select the particular style you want to use 3 At the desired location on the displayed page drag...

Страница 144: ...k the Region Select tool on the annotation panel At the desired location on the displayed page drag the cursor to draw a rectangle enclosing the annotations you want included within the region A dotte...

Страница 145: ...or larger To adjust the size click the border of the annotation and drag any sizing handle Copying and Pasting an Annotation If you want an annotation to appear more than once within your document yo...

Страница 146: ...BMP file Once it is saved as a bitmap file you can import the file into another Windows application as needed 1 Select either the base page or a region of the page in your document 2 Click Copy on th...

Страница 147: ...copy of the document currently open in the Document Viewer to a file on a specified drive and directory The document is saved as a graphic file and can include or not include any annotations you may...

Страница 148: ...st situations you can define default settings These settings are activated when you first open the Document Viewer To adjust the initial Document Viewer options 1 On the File menu click Initial Option...

Страница 149: ...s in the Desktop Manager and using other Desktop Manager utilities It includes Setting up the MultiPASS L6000 Setup Options in the Desktop Manager Making a phone call from the Desktop Manager Using th...

Страница 150: ...the option settings as needed To change Setup Options in the Desktop Manager 1 From the Setup menu click the group of Setup Options you want to change 2 In the Setup Options dialog box click the appr...

Страница 151: ...this option if you want to be prompted each time you delete a document from the Desktop Manager Telephone Select this option if you have attached a telephone to your MultiPASS With this option selecte...

Страница 152: ...or rotary pulse You also specify any prefix used to access an outside phone line Initially this information was set up when you installed the Desktop Manager Automatic Retries You specify the number o...

Страница 153: ...to send faxes The higher the setting the faster the transmission If you experience problems when sending faxes try a lower speed setting Pause Duration You set the length of the pause that will be in...

Страница 154: ...riate for most documents However based on the lightness or darkness of your original fax document you may prefer to lighten or darken the contrast for the fax transmission Fax Heading You select the p...

Страница 155: ...d the Desktop Manager You use the Silent Receive option to specify whether the optional telephone should ring when you receive a call The type of call for which the device will ring is determined by t...

Страница 156: ...puter or to print the fax When toner is low You set the MultiPASS to hold the fax in memory until more toner is added or to continue printing the fax even though toner is low Report You specify whethe...

Страница 157: ...print document may appear less bright or contrasted Fax Telephone Switching Options You specify these options when your Receive Mode is Fax Telephone Switching FaxTel mode Listen Time Before Ringing W...

Страница 158: ...lly switch to fax receive mode if your telephone caller does not speak within the specified amount of time You can set the number of seconds 1 99 the MultiPASS L6000 will wait before switching to fax...

Страница 159: ...dividual recipients to speed dial codes If the recipient has not yet been set up in the Address Book you can add the recipient while creating speed dial assignments You can also set up a group speed d...

Страница 160: ...You enabled the Telephone Attached to Unit option on the Preferences tab in the Setup Options dialog box in the Desktop Manager See page 8 3 You can place a call to any individual you want whether or...

Страница 161: ...for entering a phone number To add an individual to the Address Book click New Individual and complete the New Individual Entry dialog box For details on completing the New Individual Entry dialog box...

Страница 162: ...e than one activity occurring at the same time For example if the sending of a fax and an out of paper error condition occur at the same time the Status Monitor alternates the display of the correspon...

Страница 163: ...the Status Monitor to interrupt an activity The Status Monitor window contains commands that enable you to specify the Status Monitor as the top window at all times close the window and return to the...

Страница 164: ...xed Receiving Fax The MultiPASS is receiving a fax document The Status Monitor window displays the fax number or name of the sender if available and the number of the page currently being received Att...

Страница 165: ...it can no longer communicate with the MultiPASS When you start the Desktop Manager again at a later time the MultiPASS Background is automatically reopened if your MultiPASS L6000 has been reconnected...

Страница 166: ...ASS device Your port remains available for you to use with other devices However if you would like to prevent the message from displaying each time you start Windows you can remove the MultiPASS Backg...

Страница 167: ...Background to StartUp When you reconnect your MultiPASS device you will probably want to add the MultiPASS Background to the StartUp group again if you removed it as described earlier With the MultiP...

Страница 168: ...into the electrical source Using MultiPASS Diagnostics If you have difficulties with your MultiPASS software or hardware you can use the MultiPASS Diagnostics You use the MultiPASS Diagnostics to ver...

Страница 169: ...esktop Manager and related printer driver The following items are not removed so that you can reinstall the MultiPASS Desktop Manager at a later time and continue to use your data files MPASS director...

Страница 170: ...he printer driver 1 On the Windows desktop click Start and then point to Settings 2 On the Settings menu click Printers 3 In the Printers dialog box click the Canon MultiPASS L6000 Printer icon and pr...

Страница 171: ...elines to avoid damage to your MultiPASS and harm to you or others Place the MultiPASS on a stable surface Do not use an angled stand Avoid setting the unit in direct sunlight Do not install the Multi...

Страница 172: ...le routine maintenance Follow these guidelines to keep your MultiPASS in good operating condition Before you clean the MultiPASS be sure to print any faxes stored in memory Do not use tissue paper pap...

Страница 173: ...you unplug the unit any faxes stored in memory will be erased Be sure to print out any documents stored in memory before unplugging the unit See Printing Documents Received in Memory on page 5 5 Open...

Страница 174: ...Do not touch the transfer charging roller black at the back as this may affect the print quality of your faxes Use a clean soft dry lint free cloth to remove any toner or paper debris from the shaded...

Страница 175: ...the cartridge s handle Use both hands to lift the cover back into the closed position Plug the unit back in Close the front cover 5 When you have finished cleaning the MultiPASS replace the toner cart...

Страница 176: ...e unit See Printing Documents Received in Memory on page 5 5 If the document scanning glass and rollers are dirty the documents you send or print will also be dirty Clean with a soft cloth that will n...

Страница 177: ...on the underside of the operator panel also affect the quality of documents you copy and send Use a soft dry clean cloth to wipe up paper dust around the rollers 4 Clean the shaded areas of the operat...

Страница 178: ...ridge Guidelines The FX 3 Toner Cartridge contains a photosensitive component called the drum and black carbon powder called toner The drum is extremely light sensitive and may deteriorate if exposed...

Страница 179: ...e cartridges away from a monitor s CRT disk drives and diskettes The cartridge contains a magnet that could destroy the image data in the CRT or data on the disks After opening the toner cartridge s p...

Страница 180: ...t of your warranty rights Under the Limited Warranty a defective FX 3 Toner Cartridge will be exchanged for a new cartridge You can return the defective cartridge to Canon Computer Systems Inc or to o...

Страница 181: ...r details on the life expectancy of the toner cartridge Preparing the Toner Cartridge Save the protective bag you may need to repack the cartridge later Gently rock the cartridge from front to back an...

Страница 182: ...steady it with one hand Remove the seal by gently pulling on the plastic tab with your other hand Use a firm even pull to remove the plastic seal To avoid breaking the seal do not jerk on it unevenly...

Страница 183: ...hes on the sides of the unit Lift the cover forward to its open position Dispose of the toner cartridge properly To recycle your used cartridge follow the instructions included with your new FX 3 Tone...

Страница 184: ...cartridge with the guides inside the unit Slide the unit into position Always hold the cartridge by its handle when inserting it in the unit Press down and back on the cartridge s handle Gently press...

Страница 185: ...ble Remove any paper from the multi purpose tray or manual feed slot Remove any document from the ADF Open the front cover and remove the toner cartridge Store the toner cartridge in its original prot...

Страница 186: ...nit in its original packing materials N If you no longer have the shipping carton your MultiPASS came in pack the unit in a suitably sized sturdy cardboard box using bubble wrap foam peanuts or other...

Страница 187: ...olve it by referring to the information in this chapter contact the Canon Computer Systems Customer Care Center See page 1 2 for details Canon s support personnel are trained in the technical support...

Страница 188: ...version number Place of purchase Nature of problem Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the unit The version number of Mul...

Страница 189: ...blem easily N You need not unplug the MultiPASS to clear paper jams Jams in the Automatic Document Feeder ADF Stops the operation Gently pull the operator panel toward you N Do not try to pull out the...

Страница 190: ...emove the entire document from the ADF Gently press the operator panel until it clicks closed Fan and stack the sheets and replace the stack in the ADF Press STOP to clear the error message Start your...

Страница 191: ...you are printing from a Windows application follow any instructions displayed on your computer If the paper jam occurred while a fax was being received the MultiPASS will store the fax in memory and p...

Страница 192: ...t as injury may result When removing the jammed paper be careful not to touch the transfer charging roller as its surface is very delicate and susceptible to finger oil and scratches which may lead to...

Страница 193: ...handle and remove it from the unit Cover the cartridge to protect it from the light Now locate the jammed piece of paper Press the paper release lever toward the back of the unit 3 Remove the toner ca...

Страница 194: ...er scraps from the unit Be careful not to spill the toner on the jammed sheet The toner is not fused to the paper yet and any toner spilled inside the unit may adversely affect print quality Be carefu...

Страница 195: ...the paper has passed through the fixing assembly Pass the paper under the roller Use both hands to carefully pull the jammed paper Pull gently being careful not to tear the paper Make sure no paper re...

Страница 196: ...paper release lever back to its original position toward the front 3 Close the front cover to reset the unit 4 Load paper in the multi purpose tray If you are experiencing repeated paper jams it may b...

Страница 197: ...he telephone number Try sending the you dialed is busy document at a later time The fax number dialed Check the fax number was incorrect and dial again The other party s fax is Contact the other party...

Страница 198: ...in CHECK PAPER SIZE The size of the paper Set the correct paper in the multi purpose size in the Receive Fax tray and that specified dialog box of the in the MultiPASS setup Setup Options in the are d...

Страница 199: ...ransmissions may ECM TX receiving RX or take longer than normal sending TX a fax transmissions Turn off using ECM ECM if you need to receive or send quickly or if you know your local lines are in good...

Страница 200: ...e and warming up Receive Mode appear in the LCD display then begin REC D IN MEMORY The paper or toner ran Add paper to the multi out or a paper jam purpose tray change the occurred so the toner cartri...

Страница 201: ...securely plugged securely into the unit and into the wall outlet If the MultiPASS is plugged into a power strip make sure the power strip is plugged in and turned on The interface cable may not Check...

Страница 202: ...his See your computer s documentation The printed output is There may be a communication Make sure the computer not what you expected problem between the MultiPASS and the application are and your com...

Страница 203: ...municate with See page 2 5 the printer port the MultiPASS Background is using This conflict can result in strange printing behavior Make sure the MultiPASS If the MultiPASS Background Background is lo...

Страница 204: ...t solve the problem replace the toner cartridge Paper Feeding Problems Problem Cause Solution Paper does not load The multi purpose tray may Make sure the stack of paper contain too many sheets in the...

Страница 205: ...tails Transparencies do not The transparency may not Make sure you load only one feed correctly be loaded correctly transparency at a time Repeated paper jams The paper you are using may Fan the paper...

Страница 206: ...he receiving fax may be Call the other party and ask out of paper them to make sure paper is loaded There may be other documents Allow time for the current being sent from memory document to finish se...

Страница 207: ...fax s quality Call the sender and have them make sure the top cover and scanning glass on their fax machine are clean Cannot receive a The MultiPASS may not be To receive faxes automatically fax autom...

Страница 208: ...y out any documents in memory An error may have occured Check the LCD for an error during reception message See page 10 11 The multi purpose tray may Make sure paper is loaded in be empty the multi pu...

Страница 209: ...set to on in the Advanced Receive fax dialog box of the Desktop Manager Faxes do not print The toner cartridge may not Make sure the toner cartridge be installed correctly is installed correctly see...

Страница 210: ...ng plugged in properly is plugged in correctly on the line If the MultiPASS is in Disable the If Silence is heard Answer Machine Mode and for option in the Answering Silent Receive is enabled Machine...

Страница 211: ...re the power cord is no power securely plugged into the unit plugged securely into the unit and into a wall outlet If the power cord is connected to a power strip make sure the strip is connected to a...

Страница 212: ...pass through devices switch boxes zip drives tape backups docking stations scanners and any software associated with these products 2 Make sure that the MultiPASS is connected directly to the computer...

Страница 213: ...possible While the power is out the MultiPASS will receive telephone calls if a telephone is attached However you cannot make calls unless you are using a cordless phone or send or receive faxes Avoi...

Страница 214: ...ti purpose tray and wait for the unit to print the Memory Clear Report You will be unable to send documents or receive faxes in memory until you do this If you have no paper available and you urgently...

Страница 215: ...ber 10 or European DL Paper size Letter 8 5 in 11 in Legal 8 5 in 14 in A4 210 mm 297 mm U S Commercial number 10 envelope 9 5 in 4 1 in European DL envelope 220 mm 110 mm Media type Plain paper Auto...

Страница 216: ...e Interface IEEE 1284 compatible bi directional parallel interface European DL a 110 mm b 220 mm c 5 5 mm max U S Commercial number 10 a 4 1 in b 9 5 in c 0 22 in max c a b A4 size a 210 mm b 4 0 mm m...

Страница 217: ...utomatic fallback Transmission speed Approx 6 seconds page at 14 4 Kbps G3 ECM MMR transmitting from memory Transmission reception memory Approx 1 4 MB DRAM MR storage Approx 122 pages up to 20 docume...

Страница 218: ...2 99 min Manual redialing Pause button variable length 1 15 sec Networking Delayed transmission through Desktop Manager only Sequential broadcast up to 57 locations through operator panel and up to 6...

Страница 219: ...method Solid state electronic scanning by contact image sensor Scanning image processing UHQ Ultra High Quality image enhancement Halftones 256 levels of gray Automatic document feeder Paper size Up t...

Страница 220: ...00 600 dpi Document sizes W L Maximum Auto feed 8 5 14 in 216 355 9 mm Maximum Manual feed 8 5 39 in 216 1 mm Minimum Auto feed 4 1 5 8 in 105 148 mm Minimum Manual feed 3 5 1 75 in 88 9 44 5 mm 8 5 i...

Страница 221: ...System Requirements IBM PC or compatible computer with a 486DX 66 MHz or higher processor 16 MB of memory 25 MB of free hard disk space Microsoft Windows 95 Bi directional Centronics compatible paral...

Страница 222: ...ays Weight 19 0 lb 8 6 kg Environmental Conditions Temperature 50 F 90 5 F 10 C 32 5 C Humidity 20 to 80 RH Liquid Crystal Display LCD 16 1 Display Languages English French Spanish Telephone Automatic...

Страница 223: ...Appendix A Specifications A 9 Space Requirements Specifications 27 0 685 mm 14 3 365 mm TOP VIEW SIDE VIEW 14 3 365 mm 15 3 390 mm 9 5 242 mm...

Страница 224: ...AX TONE For 8 sec FAX TONE detected FAX TONE is not detected Document received automatically MultiPASS starts ringing Pick up the handset to talk If you don t pick up the handset within 15 sec F T SW...

Страница 225: ...3 for details on using the MultiPASS Desktop Manager LCD Menu System Default settings are shown in bold Option Description Settings USER SETTINGS DATE TIME Set the date and time 24 hour clock using t...

Страница 226: ...ver from the beginning If you make a mistake while entering registration information you can correct it in one of two ways Press or to move the cursor under the wrong character and then enter the corr...

Страница 227: ...OPER TONE SYMBOLS Enter today s date and the time using the numeric buttons 3 06 08 97 15 36 START COPY DATE TIME START COPY Press START COPY twice 2 USER SETTINGS 1 2 Then press the button FUNCTION F...

Страница 228: ...C 3 DEF 4 5 JKL GHI 6 MNO 7 8 TUV PRS 9 WXY 0 OPER TONE SYMBOLS Enter your fax number up to 20 digits using the numeric buttons 5 TEL START COPY DATA ENTRY OK START COPY Press START COPY twice when th...

Страница 229: ...TUVtuv8 9 WXYZwxyz9 0 0 _ Correct errors by moving the cursor to the error using or on the one touch speed dialing keypad and entering the correct character CANON FAX BACK Enter your name up to 24 cha...

Страница 230: ...returns to Standby Mode STOP Press STOP to complete the registration 9 DATA ENTRY OK START COPY Press START COPY when you finish entering your name 8 B 6 Using the MultiPASS L6000 as a Stand alone Fa...

Страница 231: ...want to fax copy or scan Automatic redialing When the receiving fax machine is busy or does not answer or when an error occurs while sending the MultiPASS waits a specified amount of time and then au...

Страница 232: ...y starts to receive the fax transmission The majority of fax machines in use today can send and detect CNG signals Coded speed dialing An automatic dialing method that allows you to dial a fax or tele...

Страница 233: ...elephone and the fax FINE The fax setting for documents with very small characters and lines Fine mode One of the printer s print modes Use this mode when printing on transparencies or printing a half...

Страница 234: ...transfer rate and protection against data loss due to noise interference Interface port The MultiPASS comes with one IEEE 1284 bi directional parallel interface port located on the back of the unit Y...

Страница 235: ...evel See dB A Numeric buttons The round numbered buttons on the operation panel marked the same as a standard telephone keypad Press them to perform manual dialing to enter numbers and letters when yo...

Страница 236: ...tions to a printer in this case the MultiPASS The printer driver keeps track of the attributes of a printer and the codes the program must send to access those attributes Pulse See Rotary pulse RAM Ra...

Страница 237: ...i Low resolution causes font characters and graphics to have a jagged appearance Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs Resolution...

Страница 238: ...By enabling the Toner Saver Mode toner consumption can be decreased by as much as fifty percent resulting in a longer effective cartridge life You set Toner Saver Mode in the Advanced Receive Fax dial...

Страница 239: ...ters of different designs Typestyle Refers to how the typeface appears slanted italic or upright UHQ Ultra High Quality An exclusive Canon digital image processing system that incorporates 64 shades o...

Страница 240: ...G 10 Glossary...

Страница 241: ...9 10 Customer Care Center 1 2 Fax Retrieval System 1 2 Referral Service 1 2 Web site 1 2 300 dpi 2 6 A 5 486DX processor A 7 600 dpi 2 6 A 5 A Accessories 1 2 Active job 7 4 7 6 Address Book entries...

Страница 242: ...ssion system A 3 DATE TIME option B 1 Date format 8 3 Default settings receive fax 8 8 send fax 8 5 Delete fax after sending 4 19 Desktop Manager See MultiPASS Desktop Manager Destinations 4 11 Detail...

Страница 243: ...s A 8 Error Correction ECM 8 5 8 9 Error status 7 5 8 16 Export Tiff 7 10 Exporting Address Book 3 17 18 document 7 10 7 28 Extension phone 5 3 F Facedown delivery 2 8 10 slot 1 5 Faceup delivery 2 8...

Страница 244: ...artridge 9 8 10 H Halftone scanning 6 7 Halftoning 2 6 Hard disk space A 7 Hardware cannot initialize 10 26 Help Windows 95 2 4 High quality printing 2 6 Highlighting 7 14 document 7 23 24 I IBM PC co...

Страница 245: ...3 viewer 7 16 Merging document 7 13 Messages LCD 10 11 14 Modem speed A 3 type A 3 Monochrome Scan option 6 4 MultiPASS diagnostics using 8 20 21 hardware cannot initialize 10 26 MultiPASS Background...

Страница 246: ...5 1 9 10 2 14 Paper release lever 1 6 Paper rest 1 5 Paper size 2 6 A 1 option 8 7 Paper tab Windows 2 6 Parallel cable A 7 connector 1 6 Pass through devices 10 26 Pause duration 8 5 entering in numb...

Страница 247: ...l mode A 10 Desktop Manager 5 7 8 Receiving telephone calls 5 2 3 Recording paper 2 8 REDIAL PAUSE button 1 8 4 3 Redialing 4 7 8 canceling 4 8 Reduction mode 6 3 option 8 7 sizes A 5 Region concealin...

Страница 248: ...ok 3 10 18 speed dial assignments 3 18 21 8 11 Setup analyzer Windows 2 7 Desktop Manager 8 1 22 options 8 2 11 warning 8 2 Silent receive 5 10 option 8 7 Space requirements A 9 Specifications A 1 12...

Страница 249: ...9 9 See also FX 3 Toner Cartridge Toner saver fax A 4 mode 8 9 Toolbar 3 3 4 23 viewer 7 16 17 ToolTips 3 3 Transfer charging roller 1 6 9 4 10 6 Transmission reception memory A 3 speed A 3 Transmit...

Страница 250: ...site Canon 1 2 Weight unit A 8 White out 7 14 7 22 Windows 95 2 4 3 2 A 7 on line help 2 4 printer setup 2 4 7 Windows application scanning 6 9 sending faxes 4 16 19 Windows Printing System users 10...

Страница 251: ...aracters Unit Name Up to 24 Characters Tel Line Type Selects line type Touch Tone Rotary Pulse File Print Special Functions Press Function and then 0 Scroll with arrows Memory Clear Service Data Image...

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