
110
Symptoms
Cause
Action
Surface of the print media is dirty.
When transporting after printing,
the printed material touched the
ribbon cassette and smeared.
Wipe the dirt from the printed
material with dry cloth.
The tube or label tape is not fed
into the printer.
The cover is open.
Close the cover.
The load placed on the tube when
supplying the tube is too heavy.
Minimize the load that is placed
on the tube. The tube cannot be
transported if the load exceeds 4.9N
(500gf).
The transport rollers are dirty,
causing the media to slip.
Refer to “Cleaning the transport
rollers” (page 102) and clean the
transport rollers.
The tube or label tape transport
path is dirty.
Clean away the dirt.
The operating environment is
unsuitable for the printer.
Use the printer in an environment
where the temperature ranges from
15°C to 32.5°C, and the humidity
ranges from 35% to 85%RH.
if the optional Tube Warmer is
used, the printer can be used in an
environment as cool as 5°C.
The print media is not ejected.
The print media is jammed.
Refer to “If a Tube or Label Tape
Becomes Jammed” (page 90) and
clear the jam.
The tube is cut at an angle.
Full cutting cannot be made on
12mm label tape.
The tube is transported to the
printer twisted.
If the tube is curled, it cannot be
transported straight and the end
may be cut at an angle. Untwist the
tube as much as possible before
printing especially when printing
on a long tube.
Cut is crooked because something
is preventing proper ejection at the
ejection end of the printer.
Do not place objects at the ejection
end of the printer when printing.
Half cuts cannot be made.
The cutter or the cutter receiver is
not installed correctly.
Refer to “Replacing the cutter”
(page 98) and install the cutter
correctly.
The cutter depth is not set properly. Refer to “Changing the cutting
depth” (page 96) and make the
appropriate adjustments.
The cutter is worn.
Refer to “Replacing the cutter”
(page 98) and replace both the
cutter and the cutter receiver.
Half cuts are made too deep.
The cutter receiver is worn.
Refer to “Replacing the cutter”
(page 98) and replace both the
cutter and the cutter receiver.
The cutter or the cutter receiver is
not installed correctly.
Refer to “Replacing the cutter”
(page 98) and install the cutter
correctly.
The cutter depth is not set properly. Refer to “Changing the cutting
depth” (page 96) and make the
appropriate adjustments.
Full cuts cannot be made
The cutter is worn.
Refer to “Replacing the cutter”
(page 98) and replace both the
cutter and the cutter receiver.
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