![background image](http://html.mh-extra.com/html/canon/image-formula-dr-c130/image-formula-dr-c130_user-manual_62910125.webp)
Common Problems and Solutions
This section provides recommended solutions to common
problems.
If you have a problem that is not solved by the following, contact
your local authorized Canon dealer.
Q1
The scanner will not turn on.
A1
Confirm that the AC adapter is plugged firmly into a power outlet.
Q2
The scanner is not recognized.
A2
1 Confirm that the scanner is properly connected to the computer with a USB
cable.
2 Confirm that the scanner is turned on. See the previous "
"Q1"
"The scanner will
not turn on."
".
3 The computer's USB interface may not support the scanner. The scanner cannot
be guaranteed to work with all USB interfaces.
4 Confirm that the supplied USB cable is used to connect the scanner to the
computer. The scanner cannot be guaranteed to work with all available USB
cables.
5 If the scanner is connected to the computer via a USB hub, try removing the hub
and connecting directly to the computer.
Q3
Documents feed askew (scanned images are slanted).
A3
1 Align the document guides to fit the documents as closely as possible, and load
the documents so that they feed straightly.
2 Enable [Automatically straightens skewed] in the scanner driver settings.
3 If many pages have been scanned since roller cleaning, clean the rollers. If
documents still feed askew, roller replacement or other maintenance may be
needed. See
"Chapter 11 Removing and Attaching the Rollers and Document
Holding Guide"
for roller replacement procedures.
Q4
Documents are not scanned according to the settings configured in the
scanner driver.
A4
When you scan using a job registered with CaptureOnTouch, the registered job
settings have priority over the scanner driver settings. Edit existing job settings, or
create a new job using the desired scanning conditions.
Q5
If white lines or streaks appear in scanned images.
A5
Clean both sides of the scanner glass, and the rollers. If a sticky substance such as
glue or correction fluid is found, carefully wipe with just enough pressure to clean
the area where the lines appear. If the problem cannot be solved by cleaning, the
internal glass may be scratched. Contact your local authorized Canon dealer.
Q6
Pages are missing.
A6
Then the scanner driver's [Scanning Side] setting is [Skip blank page], documents
with very little black may be unintentionally skipped. Decrease the [Set the likelihood
of skipping blank page] value (
"When you want to delete the images of the blank
pages in two-sided documents"
), or select another scan mode setting such as
[Simplex] or [Duplex]. If pages are skipped due to the document double feeding, see
"Documents jam (or double-feed)."
.
Q7
Documents jam (or double-feed).
1 If the roller has been installed correctly, clean it if necessary.
Содержание image Formula DR-C130
Страница 2: ...HOME Chapter 1 Introduction ...
Страница 4: ...HOME Chapter 1 Introduction About This Manual ...
Страница 6: ...HOME Chapter 1 Introduction Features of the Scanner ...
Страница 8: ...HOME Chapter 1 Introduction Names and Functions of Parts ...
Страница 10: ...HOME Chapter 1 Introduction Regulations ...
Страница 12: ...HOME Chapter 1 Introduction Trademarks ...
Страница 14: ...HOME Chapter 2 Important Safety Instructions ...
Страница 16: ...HOME Chapter 2 Important Safety Instructions Installation Location ...
Страница 18: ...HOME Chapter 2 Important Safety Instructions AC Adapter ...
Страница 20: ...HOME Chapter 2 Important Safety Instructions Moving the Scanner ...
Страница 22: ...HOME Chapter 2 Important Safety Instructions Handling ...
Страница 24: ...HOME Chapter 2 Important Safety Instructions Disposal ...
Страница 26: ...HOME Chapter 2 Important Safety Instructions When sending the scanner for repairs ...
Страница 28: ...HOME Chapter 3 Installing the Software ...
Страница 30: ...HOME Chapter 3 Installing the Software System requirements ...
Страница 32: ...HOME Chapter 3 Installing the Software Setup Disc Contents ...
Страница 34: ...HOME Chapter 3 Installing the Software Software Installation ...
Страница 36: ...HOME Chapter 4 Connecting the Scanner ...
Страница 38: ...HOME Chapter 4 Connecting the Scanner Connecting the Scanner to the Computer ...
Страница 40: ...HOME Chapter 4 Connecting the Scanner Turning the Power ON ...
Страница 42: ...HOME Chapter 5 Placing Documents ...
Страница 44: ...HOME Chapter 5 Placing Documents Preparing Trays ...
Страница 46: ...HOME Chapter 5 Placing Documents Documents ...
Страница 48: ...HOME Chapter 5 Placing Documents Feeding in the Normal Mode ...
Страница 50: ...HOME Chapter 5 Placing Documents Feeding in the Bypass Mode ...
Страница 52: ...HOME Chapter 5 Placing Documents Placing Cards ...
Страница 54: ...HOME Chapter 5 Placing Documents Placing Folded Documents ...
Страница 56: ...HOME Chapter 5 Placing Documents Setting the Long Document Mode ...
Страница 58: ...HOME Chapter 6 Scanning with CaptureOnTouch ...
Страница 60: ...HOME Chapter 6 Scanning with CaptureOnTouch What is CaptureOnTouch ...
Страница 62: ...HOME Chapter 6 Scanning with CaptureOnTouch Starting and Exiting CaptureOnTouch ...
Страница 64: ...HOME Chapter 6 Scanning with CaptureOnTouch Scan First ...
Страница 66: ...HOME Chapter 6 Scanning with CaptureOnTouch Select Scan Job ...
Страница 68: ...HOME Chapter 6 Scanning with CaptureOnTouch Scanning with Start Button ...
Страница 70: ...HOME Chapter 6 Scanning with CaptureOnTouch Scanner Settings ...
Страница 72: ...HOME Chapter 6 Scanning with CaptureOnTouch Operation in Continuous Scanning Screen ...
Страница 74: ...HOME Chapter 6 Scanning with CaptureOnTouch Setting the Output Method ...
Страница 76: ...HOME Chapter 6 Scanning with CaptureOnTouch Environmental Settings ...
Страница 78: ...HOME Chapter 7 Scanning with CapturePerfect ...
Страница 80: ...HOME Chapter 7 Scanning with CapturePerfect Scanning with CapturePerfect ...
Страница 82: ...HOME Chapter 8 Setting the Scanner Driver ...
Страница 84: ...HOME Chapter 8 Setting the Scanner Driver Configuration and Functions of the Scanner Driver ...
Страница 86: ...HOME Chapter 8 Setting the Scanner Driver Setting Basic Scanning Conditions ...
Страница 88: ...HOME Chapter 9 Special Scanning ...
Страница 90: ...HOME Chapter 9 Special Scanning Practical Examples ...
Страница 92: ...HOME Chapter 9 Special Scanning Function Restrictions Depending on Mode Setting ...
Страница 94: ...HOME Chapter 10 Regular Maintenance ...
Страница 96: ...HOME Chapter 10 Regular Maintenance Cleaning the Scanner ...
Страница 98: ...HOME Chapter 10 Regular Maintenance Cleaning the Sensor Glass and the Rollers ...
Страница 100: ...HOME Chapter 10 Regular Maintenance Adjusting the Reduction Ratio ...
Страница 102: ...HOME Chapter 10 Regular Maintenance Auto Power Off Setting ...
Страница 104: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide ...
Страница 106: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide Roller Replacement Cycle ...
Страница 108: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide Resetting the Counters ...
Страница 110: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide Removing Attaching the Feeding Roller ...
Страница 112: ...HOME Chapter 11 Removing and Attaching the Rollers and Document Holding Guide Removing Attaching the Retard Roller ...
Страница 116: ...HOME Chapter 12 Uninstalling the Software ...
Страница 118: ...HOME Chapter 12 Uninstalling the Software Uninstallation ...
Страница 120: ...HOME Chapter 13 Troubleshooting ...
Страница 121: ...Chapter 13 Troubleshooting Clearing a Paper Jam Common Problems and Solutions Useful tips ...
Страница 122: ...HOME Chapter 13 Troubleshooting Clearing a Paper Jam ...
Страница 124: ...HOME Chapter 13 Troubleshooting Common Problems and Solutions ...
Страница 126: ...HOME Chapter 13 Troubleshooting Useful tips ...
Страница 128: ...HOME Chapter 14 Appendix ...
Страница 129: ...Chapter 14 Appendix Specifications Replacement Parts Option External Dimensions ...
Страница 130: ...HOME Chapter 14 Appendix Specifications ...
Страница 132: ...HOME Chapter 14 Appendix Replacement Parts ...
Страница 134: ...HOME Chapter 14 Appendix Option ...
Страница 136: ...HOME Chapter 14 Appendix External Dimensions ...
Страница 137: ...External Dimensions Front View With the document feed tray open ...