Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
April 2008
Rev. 3
Page iv
1.
Training Overview --------------------------------------------------------------------------------------------------- 18
2.
Certification Process ------------------------------------------------------------------------------------------------18
3.
Who Should Attend -------------------------------------------------------------------------------------------------19
4.
What You Will Learn ------------------------------------------------------------------------------------------------ 19
5.
Certification -----------------------------------------------------------------------------------------------------------20
6.
Prerequisites---------------------------------------------------------------------------------------------------------- 21
7.
Student Feedback and Course Follow-up ---------------------------------------------------------------------21
8.
Training Facilities ---------------------------------------------------------------------------------------------------- 22
9.
Materials ---------------------------------------------------------------------------------------------------------------22
III.
Servicing Notes ---------------------------------------------------------------------------------------------23
A.
Power and Plug Requirements -----------------------------------------------------------------------------------23
B.
Installation Space Requirements --------------------------------------------------------------------------------24
C.
Installation Times -----------------------------------------------------------------------------------------------------25
D.
Service Support Tool ------------------------------------------------------------------------------------------------25
E.
Computer Requirements ------------------------------------------------------------------------------------------- 26
F.
Firmware Updates ----------------------------------------------------------------------------------------------------26
G.
Soft Counter ------------------------------------------------------------------------------------------------------------26
H.
MEAP Counter ---------------------------------------------------------------------------------------------------------27
I.
License Management System (LMS)---------------------------------------------------------------------------- 28
J.
Periodic Replacement Parts---------------------------------------------------------------------------------------28
K.
Consumable Parts ----------------------------------------------------------------------------------------------------29
L.
Consumables----------------------------------------------------------------------------------------------------------- 31
M.
Periodic Maintenance------------------------------------------------------------------------------------------------33
N.
Special Tools, Solvents & Oils ----------------------------------------------------------------------------------- 34
IV.
Suggested End-User Customer Service Offerings----------------------------------------------35
A.
Monthly Copy Volume ----------------------------------------------------------------------------------------------- 35
B.
Warranty Support -----------------------------------------------------------------------------------------------------35
1.
End-User Warranty Conditions-----------------------------------------------------------------------------------35
2.
Warranty Administration Reduction Program (WARP) -----------------------------------------------------36
3.
e-Tag Warranty Claim Form -------------------------------------------------------------------------------------- 37
4.
On-Line Warranty Credit Inquiry ---------------------------------------------------------------------------------38
5.
Warranty Parts For Repair ----------------------------------------------------------------------------------------39
6.
ColorPASS-GX200 Parts Support Program ------------------------------------------------------------------ 40
V.
Product Technical Support Offerings ---------------------------------------------------------------41
A.
Dealer Support Requirements ------------------------------------------------------------------------------------41
B.
Canon USA Support Offerings -----------------------------------------------------------------------------------42
1.
Canon USA Technical Support Center-------------------------------------------------------------------------42
2.
Internet Support ------------------------------------------------------------------------------------------------------43
C.
Call Escalation Procedure -----------------------------------------------------------------------------------------45
VI.
Appendix ------------------------------------------------------------------------------------------------------46
A.
Specifications ----------------------------------------------------------------------------------------------------------46
B.
Warranty -----------------------------------------------------------------------------------------------------------------54
1.
Main Unit Limited Warranty ---------------------------------------------------------------------------------------54
2.
Drum Unit Limited Warranty --------------------------------------------------------------------------------------55
C.
Canon ColorPASS Series Limited Warranty -----------------------------------------------------------------56
D.
List of Tables -----------------------------------------------------------------------------------------------------------57