Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
April 2008
Rev. 3
Page 38
4. On-Line Warranty Credit Inquiry
The On-Line Warranty Credit Inquiry allows your dealership to check,
download and print details of e-Tag and Flat-Rate (WARP) credits.
To acquire access to the on-line Warranty Credit Feature, please contact
your dealership’s ISG Central Dealer Administrator or your Canon Regional
office for assistance.
To view your on-line warranty credits, log onto the ISG Central website at
http://www.isgcentral.cusa.canon.com
.
Go to the Canon Network Access (CNA) site to view e-Tag and Flat-Rate
warranty credit information.
After authorization, part, drum and labor credits are posted the following
business day. Flat-Rate credits are posted monthly.
To check the status of e-Tag Claims already submitted:
Go to the e-Tag “Claim Selection Menu” scroll down until you see the “e-
Tag Claim Status Table”. This table allows you to check the status of your
claims. To view the details of the e-Tag claim form, highlight the claim ID
number and click on the Display Details button.
Note: e-Tag claims are tied to the e-support ID number they are entered
under. Therefore, it is recommended that one individual enter and manage
e-Tag warranty claims from your dealership.
