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33

Chapter 5:

Chapter 5:

Chapter 5:

Chapter 5:

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

Tips for Troubleshooting

Tips for Troubleshooting

Tips for Troubleshooting

Tips for Troubleshooting

Troubleshooting usually falls into one of the following categories:

If you encounter difficulties during installation or operation of your Canon S520
printer, quickly scan all topics until you find a description that approximates your
difficulty. Go through the related solutions until you find one that works.

Installation

Installation

Installation

Installation

The printer driver will not install properly.

Printer Hardware

Printer Hardware

Printer Hardware

Printer Hardware

The printer is not working or not working

as expected.

Printed Output

Printed Output

Printed Output

Printed Output

The printed output is not coming out as expected.

Error Message

Error Message

Error Message

Error Message

You are getting an error message from the software

(displayed on the screen) or the printer (indicated by flashing lamps).

Customer Care Center

Customer Care Center

Customer Care Center

Customer Care Center

Canon offers a full range of customer technical

support options.

S520_QSG.book Page 33 Thursday, October 11, 2001 4:22 PM

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Содержание Color Bubble Jet S520

Страница 1: ...S520 S520 S520 S520 Color Bubble Jet Color Bubble Jet Color Bubble Jet Color Bubble Jet Printer Printer Printer Printer Quick Start Guide Quick Start Guide Quick Start Guide Quick Start Guide ...

Страница 2: ... concerning the products described Specifications are subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon products was compiled from publicly available information No representation is made regarding the accuracy thereof Trademarks Trademarks Trademarks...

Страница 3: ...p 14 Saving and Recalling Driver Settings 17 Chapter 3 Printing Maintenance Monitoring Ink Levels 19 Replacing Ink Tanks 20 Printing a Nozzle Check Pattern 20 Cleaning the Printhead 22 Aligning the Printhead 23 Chapter 4 Using Your Photo Applications Installing the Photo Applications 25 Using the Photo Applications 26 Chapter 5 Troubleshooting Tips for Troubleshooting 33 Customer Care Center 41 Ap...

Страница 4: ...iv Contents ...

Страница 5: ...page 3 With your S520 you can also print borderless photographs or banners And you can use the duplex feature to print documents on both sides of your paper or to create booklets that are ready to be assembled and stapled as soon as they come off the printer Your Setup Software and User s Guide CD ROM also includes PhotoRecord and other fun and useful photo application utilities for organizing vie...

Страница 6: ...matically be set as the default main printer However if your computer has access to multiple printers you can set the S520 as the default printer To set the S520 as the default printer in Windows To set the S520 as the default printer in Windows To set the S520 as the default printer in Windows To set the S520 as the default printer in Windows 1 Click Start Start Start Start then Settings Settings...

Страница 7: ...e two steps recommended for getting the best output for your printed documents Set the paper thickness lever for the media used See Load Limit and Paper Thickness Lever Position on page 5 Select the correct media setting in the printer driver See Chapter 2 Advanced Print Features on page 9 General Business Printing General Business Printing General Business Printing General Business Printing For e...

Страница 8: ... or wrapped Damp paper Excessively thin or thick paper less than 17 lb or more than 28 lb Picture postcards or postcards with pasted photos or stickers Sealed envelopes or envelopes with overlapping or self sealing flaps Paper with holes such as loose leaf paper Loading Plain Paper and Other Canon Media Loading Plain Paper and Other Canon Media Loading Plain Paper and Other Canon Media Loading Pla...

Страница 9: ... printing The print side is usually the brighter white or glossier side of the page When using specialty media ensure that the brighter glossier side faces up and avoid touching the print side Media Type Media Type Media Type Media Type Paper Rest Paper Rest Paper Rest Paper Rest Load Limit Load Limit Load Limit Load Limit Paper Thickness Paper Thickness Paper Thickness Paper Thickness Lever Posit...

Страница 10: ...e envelopes are flat before you load them into the paper tray Make sure that none of the flaps overlap If the envelope edges are not flat crease them with the side of a pen Do not allow more than 10 envelopes to stack on the paper rest or output tray 4 With the address side facing up and pointed in the direction shown in the illustration align the stack with the right side of the sheet feeder then...

Страница 11: ...tatus Monitor The BJ Status Monitor launches automatically when data is sent to the printer and will appear as an icon on the taskbar 1 To cancel a multi page print job from the Status Monitor click the BJ Status Monitor icon on the taskbar and the dialog box will open 2 Click Cancel Printing Cancel Printing Cancel Printing Cancel Printing The print job will be canceled and the paper ejected To ca...

Страница 12: ...t job in Mac OS when using foreground printing To cancel a print job in Mac OS when using foreground printing To cancel a print job in Mac OS when using foreground printing To cancel a print job in Mac OS when using foreground printing On your keyboard press the Apple Command key and the period key at the same time The print job will be canceled and the paper ejected To cancel a print job in Mac O...

Страница 13: ... with the printer driver Paper and Ink Paper and Ink Paper and Ink Paper and Ink Using recommended Canon paper specialty media and inks for printing photographs or graphic images can significantly improve the quality of your printouts See the inside back cover for a list of Canon media and inks for this printer Printer Driver Printer Driver Printer Driver Printer Driver Settings Settings Settings ...

Страница 14: ...Envelope Envelope Envelope Envelope as the media type 4 Each media type has its own default print quality but you can change this under Print Quality Print Quality Print Quality Print Quality High High High High For high quality when printing a color document Standard Standard Standard Standard For high quality when printing text Draft Draft Draft Draft For printing text drafts at a faster speed C...

Страница 15: ... print job 5 Click OK OK OK OK to save the changes and close the dialog box To manually adjust print quality settings in Mac OS To manually adjust print quality settings in Mac OS To manually adjust print quality settings in Mac OS To manually adjust print quality settings in Mac OS 1 Make sure the S520 is the selected printer click the Apple Apple Apple Apple icon click Chooser Chooser Chooser Ch...

Страница 16: ... use the Vivid Photo Option To use the Vivid Photo Option To use the Vivid Photo Option Vivid photo intensifies background colors for fields trees oceans and skies while maintaining natural skin tones in the images To use Vivid Photo select the Vivid Photo Vivid Photo Vivid Photo Vivid Photo check box on the Effects Effects Effects Effects tab Adjusting Color Balance Intensity and Brightness Adjus...

Страница 17: ...lect Photo Photo Photo Photo when printing photographs to get a wider range of tones Select Graphic Graphic Graphic Graphic when printing graphic images for crisper cleaner graphic images 9 Select a Brightness Brightness Brightness Brightness setting to control how light or dark the image will appear when printed 10 When done click OK OK OK OK To print in black only select the Grayscale Printing b...

Страница 18: ...nt 3 Click the manual print mode icon then click Details Details Details Details 4 Click the Color Color Color Color icon 5 Adjust the Color Correction Color Correction Color Correction Color Correction Print Print Print Print Type Type Type Type Gamma Correction Gamma Correction Gamma Correction Gamma Correction Color Balance Color Balance Color Balance Color Balance and Intensity Intensity Inten...

Страница 19: ...ale of the printed image down to 20 or up to 400 of the original Page Layout Printing Page Layout Printing Page Layout Printing Page Layout Printing Set the number of pages to print on a single sheet Click Specify Specify Specify Specify to set the number of pages 2 to 16 the print order for those pages left to right or right to left and whether you want to print a border around each page Poster P...

Страница 20: ...is selected If printing a banner select the Banner Printing Banner Printing Banner Printing Banner Printing check box then follow the on screen instructions Set a Scale Scale Scale Scale percentage between 50 and 200 to print the image in a size different from the original document Click an Orientation Orientation Orientation Orientation icon to change the page orientation 4 To save these settings...

Страница 21: ...d Recalling Driver Settings Saving and Recalling Driver Settings When you change printer driver settings for a specific print job such as printing black and white photos or printing documents with a special background you can save and name these settings for future use on similar print jobs To save driver settings in Windows To save driver settings in Windows To save driver settings in Windows To ...

Страница 22: ...m an application File File File File menu click Print Print Print Print 2 Make the desired printer driver setting changes 3 Click Apply Apply Apply Apply The Register Settings dialog box will appear 4 Click Apply Apply Apply Apply again then type a name for the settings 5 Click OK OK OK OK The Register Settings window will reappear To save the new settings as your default settings for the Manual i...

Страница 23: ... Other Hardware then Printers and Faxes Printers and Faxes Printers and Faxes Printers and Faxes 2 Right click the Canon Canon Canon Canon S520 S520 S520 S520 icon then click Properties Properties Properties Properties 3 Click the Maintenance Maintenance Maintenance Maintenance tab then click Start Status Monitor Start Status Monitor Start Status Monitor Start Status Monitor The ink panel displays...

Страница 24: ...the wrapper and twist off the orange protective cap To avoid spilling ink never press on the sides of an ink tank 4 Holding the new ink tank at a slight angle align it with the correct color slot then gently insert it Do not force an ink tank into the printhead If the ink tank does not go in smoothly realign it then try again 5 Press down on the ink tank until it clicks into place 6 Close the fron...

Страница 25: ...ght click the Canon S520 Canon S520 Canon S520 Canon S520 printer icon and click Properties Properties Properties Properties 4 Click the Maintenance Maintenance Maintenance Maintenance tab then click the Nozzle Check Nozzle Check Nozzle Check Nozzle Check button 5 Click OK OK OK OK to start the nozzle test The nozzle test pattern will print 6 When done click Close Close Close Close 7 Examine the p...

Страница 26: ...ead If your printed output or nozzle check pattern appears faded streaked or scratchy the printhead may need to be cleaned or aligned Printhead cleaning consumes ink Avoid unnecessary cleaning To clean the printhead in Windows To clean the printhead in Windows To clean the printhead in Windows To clean the printhead in Windows 1 With the printer on click Start Start Start Start then Settings Setti...

Страница 27: ...ning Cleaning Cleaning Cleaning button 5 Select the colors to be cleaned then click OK OK OK OK The printer will clean the printhead 6 When done click Close Close Close Close 7 After the cleaning print a nozzle check pattern to check the results See Printing a Nozzle Check Pattern on page 20 8 If there is no change after cleaning check the amount of ink remaining If an ink tank is empty replace it...

Страница 28: ...lignment click OK OK OK OK 6 Follow the on screen instructions to complete printhead alignment 7 When printhead alignment is complete click OK OK OK OK To align the printhead in Mac OS To align the printhead in Mac OS To align the printhead in Mac OS To align the printhead in Mac OS 1 Make sure the printer is on and paper is loaded 2 From an application File File File File menu click Page Setup Pa...

Страница 29: ...photo or combine multiple related photos into a panoramic or fully assembled view This chapter provides a brief overview of the basic features available with these applications as well as procedures for printing on Canon Photo Paper Pro for Borderless Printing 4 x 6 paper Installing the Installing the Installing the Installing the Photo Applications Photo Applications Photo Applications Photo Appl...

Страница 30: ... icon on your desktop then double click the Application Application Application Application folder 3 Double click on the software folder to be installed then double click the Installer Installer Installer Installer icon 4 Click Install Install Install Install The Destination Folder dialog box will appear 5 Select the destination folder click Start Start Start Start then follow the on screen instru...

Страница 31: ...ion of all features and options available press F1 F1 F1 F1 to view the online help or consult the Photo Application Guide on your CD ROM To open To open To open To open ImageBrowser in Mac OS ImageBrowser in Mac OS ImageBrowser in Mac OS ImageBrowser in Mac OS 1 Make sure the images you want to view are on your hard drive or other accessible media 2 Double click the Canon ImageBrowser Canon Image...

Страница 32: ... appear You can use this wizard to select your settings or you can cancel the wizard 3 Click File File File File then click Fetch Photos Fetch Photos Fetch Photos Fetch Photos You can also use the Fetch Photos Fetch Photos Fetch Photos Fetch Photos feature on the Album Control Panel Album Control Panel Album Control Panel Album Control Panel 4 Navigate to the folder where your photos are stored an...

Страница 33: ...e on screen instructions to open files and to arrange stitch rotate enlarge or reduce your images 5 Once an image is saved you can preview and or print it For a full description of all features and options available click the icon to view the online help or consult the Photo Application Guide on your CD ROM To merge images in Mac OS To merge images in Mac OS To merge images in Mac OS To merge imag...

Страница 34: ...aper To load borderless paper To load borderless paper To load borderless paper 1 Set the paper thickness lever to the left 2 Slide the paper guide completely to the left 3 With the glossy side facing up place a sheet on top of the Loading Support Sheet provided with your Canon Photo Paper Pro for Borderless Printing 4 x 6 media 4 Align the edges of both sheets 5 Align the media with the right sid...

Страница 35: ... Media Type Paper Size Paper Size Paper Size Paper Size and Orientation Orientation Orientation Orientation The Preview area will show the print image in relation to the paper 7 Click Set Page Margins Set Page Margins Set Page Margins Set Page Margins to widen or narrow the printing area then click OK OK OK OK then Next Next Next Next 8 Specify the number of photo tiles you want to place in a sing...

Страница 36: ...32 Using Your Photo Applications ...

Страница 37: ...ns until you find one that works Installation Installation Installation Installation The printer driver will not install properly Printer Hardware Printer Hardware Printer Hardware Printer Hardware The printer is not working or not working as expected Printed Output Printed Output Printed Output Printed Output The printed output is not coming out as expected Error Message Error Message Error Messa...

Страница 38: ...t Start then Control Panel Control Panel Control Panel Control Panel then Printers and Other Hardware Printers and Other Hardware Printers and Other Hardware Printers and Other Hardware then Printers and Faxes Printers and Faxes Printers and Faxes Printers and Faxes 2 Double click msetup exe msetup exe msetup exe msetup exe If you install the printer driver by clicking Start Start Start Start then...

Страница 39: ...dware Printers and Other Hardware then Printers and Faxes Printers and Faxes Printers and Faxes Printers and Faxes 2 If the files do not appear refer to your Windows documentation for more information Mac OS Mac OS Mac OS Mac OS Open the Apple System Profiler Apple System Profiler Apple System Profiler Apple System Profiler click Devices and Volumes Devices and Volumes Devices and Volumes Devices ...

Страница 40: ... period of time To protect the printhead the printer will pause automatically at a line break For further information see the S520 User s Guide on your CD ROM Incorrect media type Windows Windows Windows Windows On the Main Main Main Main tab of the S520 Properties window confirm that the Media Type Media Type Media Type Media Type selected matches the paper loaded Mac OS Mac OS Mac OS Mac OS In t...

Страница 41: ...he S520 Properties window confirm that Color Adjustment is set to Auto Auto Auto Auto 2 If Manual Manual Manual Manual is set click the Defaults Defaults Defaults Defaults button on the Manual Color Adjustment window Print Quality is improperly set Windows Windows Windows Windows On the Main Main Main Main tab of the S520 Properties window select the appropriate Print Quality setting High High Hig...

Страница 42: ...r not securely connected Check the cable connections between the printer and the computer to verify that they are securely connected Previous print job paused before it was finished If a previous print job was paused before it was printed turn the printer off then back on again or Windows Windows Windows Windows 1 Click Start Start Start Start Settings Settings Settings Settings Printers Printers ...

Страница 43: ...oaded in the paper rest or if paper is not loaded correctly reload the paper correctly then press the RESUME CANCEL RESUME CANCEL RESUME CANCEL RESUME CANCEL button on the printer See Loading Plain Paper and Other Canon Media on page 4 for how to load different types of media 3 orange flashes paper jam See the troubleshooting topic Paper jams in the printer on page 35 4 orange flashes empty ink ta...

Страница 44: ...a message when an error occurs Read the error message then click the Guide Guide Guide Guide tab to display more information about solving the problem Mac OS Mac OS Mac OS Mac OS If Backgrounding is turned on with the Chooser the BJ Print Monitor displays an error Follow the instructions in the message to resolve the problem System error message displays System error occurred If a system error occ...

Страница 45: ...r Fax On Demand System for product specifications and technical information 1 800 526 4345 1 800 526 4345 1 800 526 4345 1 800 526 4345 Free technical support Monday Saturday excluding holidays for products still under warranty 1 757 413 2848 1 757 413 2848 1 757 413 2848 1 757 413 2848 Technical support 7 days a week excluding holidays for products no longer under warranty at 9 99 per incident 1 ...

Страница 46: ...42 Troubleshooting ...

Страница 47: ...tically If the printer was on when the setup program started the Add New Hardware Wizard will appear Do NOT use the wizard click Cancel Cancel Cancel Cancel to close the window and continue If the setup program does not run automatically click Start Start Start Start then Run Run Run Run then type D msetup exe D msetup exe D msetup exe D msetup exe where D D D D is the CD ROM drive 4 Read the Lice...

Страница 48: ...Restart Restart 6 TURN THE PRINTER ON TURN THE PRINTER ON TURN THE PRINTER ON TURN THE PRINTER ON then click the Apple Apple Apple Apple menu then click Chooser Chooser Chooser Chooser 7 Click the S520 S520 S520 S520 icon in the Chooser To use the BJ Print Monitor click the Backgrounding Backgrounding Backgrounding Backgrounding button to the On On On On position For instructions on using this fea...

Страница 49: ...egister your product To register your product To register your product To register your product Visit www registercanon com www registercanon com www registercanon com www registercanon com and follow the on screen instructions Safety Information Safety Information Safety Information Safety Information Warnings and Cautions Warnings and Cautions Warnings and Cautions Warnings and Cautions This gui...

Страница 50: ... adapter etc that is shared by other devices or office equipment To prevent the hazards of fire or electric shock avoid overloading power points Never use the printer if the power cord is bundled or knotted To prevent the hazards of fire or electric shock make sure the power cord is straight If you detect smoke unusual odors or strange noises around the printer immediately press the POWER button t...

Страница 51: ...and off Never remove the power cord from the power outlet until you have turned off the printer by pressing the POWER button After the POWER ERROR lamp goes out you can unplug the power cord from the power outlet Using the Printer Near Appliances and Fluorescent Lamps Using the Printer Near Appliances and Fluorescent Lamps Using the Printer Near Appliances and Fluorescent Lamps Using the Printer N...

Страница 52: ...MHz 32 MB RAM 32 MB RAM 32 MB RAM 32 MB RAM 15 MB 15 MB 15 MB 15 MB free hard disk space Windows NT 4 0 Windows NT 4 0 Windows NT 4 0 Windows NT 4 0 Pentium processor 16 MB RAM 16 MB RAM 16 MB RAM 16 MB RAM 25 MB 25 MB 25 MB 25 MB free hard disk space Windows 2000 Windows 2000 Windows 2000 Windows 2000 Pentium processor 133MHz 133MHz 133MHz 133MHz or faster 32 MB RAM 32 MB RAM 32 MB RAM 32 MB RAM ...

Страница 53: ...eed method Feed method Continuous feed through auto sheet feeder for plain paper envelopes High Resolution Paper Transparencies Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Banner Paper Photo Paper Pro Photo Paper Pro 4 x 6 Photo Paper Pro for Borderless Printing 4 x 6 T Shirt Transfers Sheet feeder capacity Sheet feeder capacity Sheet feeder capacity Sheet feeder capacity Plain pap...

Страница 54: ... original warranty period of the defective product This limited warranty does not cover any supplies or accessories including without limitation ink tanks as to which there shall be no warranty or replacement This limited warranty shall only apply if the product is used in conjunction with compatible computer equipment and compatible software as to which items Canon shall have no responsibility No...

Страница 55: ...t serial number dated bill of sale You will also need to supply the product serial number dated bill of sale You will also need to supply the product serial number Carry In Mail In Carry In Mail In Carry In Mail In Carry In Mail In Carry In Mail In is a service program by which your defective product is repaired by an ASF The name and telephone number of the ASF s nearest to your location may be o...

Страница 56: ...repair facility You must return the defective product in the shipping carton in which the replacement product was packed be sure to include your printhead and ink tanks and you must include the reference number a copy of your dated proof of purchase a copy of your dated proof of purchase a copy of your dated proof of purchase a copy of your dated proof of purchase bill of sale and a complete expla...

Страница 57: ...ving 44 saving settings for future use 17 troubleshooting installation of 34 uninstalling 44 E E E E edges smoothing 13 envelopes how to load 6 error messages explanation of 37 F F F F fixing problems 33 G G G G graphics improving quality 12 13 I I I I Image Color Management ICM 13 Image Optimizer 12 ImageBrowser installing 26 using 27 improving enlarged graphics 12 13 improving print quality 9 in...

Страница 58: ...head cleaning 22 printing adjusting brightness 12 adjusting color balance 12 adjusting color saturation 12 nozzle check pattern 20 smoothing rough edges 13 troubleshooting bad printouts 37 troubleshooting problems with 35 problems what to do to fix 33 Q Q Q Q quality of printing 9 R R R R replacing empty ink tanks 20 S S S S safety information 45 scaled printing 16 smoothing rough edges in images ...

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