CLC 5100/4000 Service Guide
B.
Call Escalation Procedure
Canon USA provides a time sensitive call escalation process for all
authorized CLC 5100/4000 dealers. The Technical Support Center is the
single point of entry for this process. Once a call is placed to the Technical
Support Center and information is logged into the call management system, a
case number will be assigned to the call. Every effort is made to resolve the
problem during the call. Calls that cannot be resolved during the initial call
and require escalation, will follow the process below. The status of all
escalated cases can be viewed via e-Support or by calling the Technical
Support Center.
Update Case
Update Case
Update Case
Assistance Required
Canon USA
Digital Solutions Specialist
& Systems Engineers
Status
Modify
Canon USA
Engineering
Canon USA
Technical Support Center
1-800-528-2830
Servicing Dealer Contacts
Canon USA TSC
End-User Contacts
Servicing Dealer
Canon CLC 5100/4000
End-User
CLC 5100/4000 Service Guide
Rev. 0
October 2003
Page 20
