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CLC 5100/4000 Service Guide

3. Internet Support

Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the internet and is only available for Canon USA
Authorized Service Dealers.
Canon e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the internet.
The following functions and information can be accessed:

•

Proactive notification of new releases, patches, Technical Bulletins,
and other information via e-mail

•

Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query

•

Read or download on-line documentation

•

Download patches and their Readme files

•

Download Firmware and Software Drivers

•

Track and Modify logged Cases

•

Review all open Cases

In order to access e-Support, you must first register for a Support ID. To
register for a support ID, go on-line to the Canon USA Systems and
Technical Support Division’s e-Support Center at

http://www.support.cusa.canon.com

. Click on the “Register To Join”

button and follow the instructions for registration. This service is available
at no additional charge to all authorized dealers.

CLC 5100/4000 Service Guide

Rev. 0

October 2003

Page 19

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Содержание CLC 4000

Страница 1: ...SERVICE GUIDE CANON U S A INC SYSTEMS TECHNICAL SUPPORT DIVISION Rev 0 ...

Страница 2: ...S OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED TO REFLECT ENGINEERING REVISIONS CLC 5100 4000 Service Guide Rev 0 October 2003 Page i ...

Страница 3: ... or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the dealer agreement with Canon U S A Inc Dealer agrees to indemnify Canon U S A Inc and to hold it harmless from and against any claims arising out of Dealer s possession use or misuse of this Service Guide Canon U S A Inc may in its sole discretion modify the infor...

Страница 4: ...nd Plug Requirements 10 G Periodic Replacement Parts 11 VI Consumable Parts 12 A Main Unit 12 B Buffer Pass Unit D1 13 C RDF E3 13 D Side Paper Deck R1 13 E Customer Maintenance 13 F Periodic Maintenance Items 14 G Side Paper Deck R1 Periodic Maintenance 16 VII Service Policy 17 A Dealer Technical Support 17 B Call Escalation Procedure 20 C Recommended Monthly Print Copy Volume 21 D Warranty Condi...

Страница 5: ...B1 Option available at a later date Staple Sorter Option available at a later date B Other Features New external front cover design Auto Duplex from Paper Deck on media up to 163 gsm Dual Control Panel option to comply with the 508 Disability Act Wider Image Area Stack less duplex capability Scan Once Print Many without compression Stapler Sorter cascading function Option available at a later date...

Страница 6: ...0117V53601 Nagel Trimmer TP5 0117V53702 High Capacity Stacker TS 100 Tameran 0210V949 Connectivity Accessories ColorPASS Z6000 8793A001AA ColorPASS Z7000 8794A001AA B Consumables Item Item Number 1 Toner Black 6601A003AA Toner Cyan 6602A003AA Toner Magenta 6603A003AA Toner Yellow 6604A003AA Starter Black 6606A002AA Starter Cyan 6607A002AA Starter Magenta 6608A002AA Starter Yellow 6609A002AA Drum 8...

Страница 7: ...e Bottom Film Humidity Absorption Installation Manual Housing Box Box Three Side Paper Deck R1 Label Cassette Size Side Paper Deck R1 Label Duplex Unit Label Deck Open Label Number Plate End Limit Handle for Fixing Assembly Cover Right Screw CLC 5100 only Caution Label Connection To Main Unit Document Tray Caution Label Universal Cassette P4 Support Roller x2 Reference Guide Plate Latch Front Copy...

Страница 8: ...r Black or Color 400g Charging System Corona charging Attraction System Simultaneous attraction and transfer system Transfer System Blade transfer Separation System Curvature electrostatics separation Cleaning System Cleaning blade Fixing System Heat roller fusing Upper 800W Lower 600W plus external heater Exposure System Laser Scanning Maximum Copy Size Possible Area At 100 297 x 432mm A3 11 x17 ...

Страница 9: ...05g m 17lbs 28lbs Paper Materials 2 Manual Duplexing Plain Paper 64 105g m 17lbs 140lbs Index Duplexing Trayless Duplex approximately 20 cpm 40 ipm Power Source Two 208V 240V 15A 60Hz Refer to Page 10 Dimensions W x D x H Approximately 66 61 x 28 74 x 39 37 1692 x 730 x 1 000mm Installation Space W x D Approximately 94 72 x 28 74 2406 x 730mm Stand alone Weight Approximately 1 217 lbs 552kg B RDF ...

Страница 10: ...mm 305x440mm Maximum Paper Capacity 3 500 sheets 80 gsm Size Configuration User changeable size plate changing paper type and size configuration from the control panel Remaining Paper Indicator Yes Operational Panel None Open button only Display Panel None Heater Standard Dimensions W x D x H Approximately 23 6 x 24 4 x 22 6 601 x 621 x 575mm Weight with railing Approximately 148 lbs 67Kg Power So...

Страница 11: ... gsm except CLC5000 64 105 gsm AD 80 105 gsm AD 80 105 gsm Cassette MD Not Supported MD Not Supported SS Up to 253 gsm SS Up to 253 gsm AD Not Supported AD Not Supported Stack Bypass MD 80 253 gsm MD 80 253 gsm SS 64 253 gsm SS 75 163 gsm SS 75 163 gsm AD 80 163 gsm AD 80 163 gsm AD 80 105 gsm Paper Support SS Single Sided AD Auto Duplex MD Manual Duplex Paper Deck MD Not Supported MD Not Supporte...

Страница 12: ...h two DIMMs 4 MB and 2 MB each on which a flash ROM is mounted one of the DIMMs is used to store firmware for the reader controller 4 MB and the other is used to store the firmware for the DC controller 2 MB A Personal Computer is required to upgrade the firmware Use Bicentronics I F cable 9 as an interface between the personal computer and the CLC 5100 4000 to enable high speed data transmission ...

Страница 13: ...es IEEE 1284 Parallel Cable The RS 232C cable is included with the Downloader PCB Assembly FY9 2034 000 D Connectivity The ColorPASS Z7000 supports the CLC 5100 4000 models however the ColorPASS Z6000 supports only the CLC 4000 New features for these ColorPASS models are Windows XPe based platform New faster and updated hardware architecture New system architecture Optional Graphic Arts Feature Se...

Страница 14: ...Time CLC 5100 4000 12 Approximately 90 minutes RDF E3 Approximately 30 minutes Buffer Pass Unit D1 Approximately 20 minutes Side Paper Deck R1 13 Approximately 25 minutes F Power and Plug Requirements The CLC 5100 4000 power requirements as compared with the CLC 5000 5000 3900 3900 have been changed from one high voltage receptacle 20AMP 208V to two NEMA 6 15R receptacles 15AMP 208V for proper ope...

Страница 15: ...30 000 4 80 000 When cleaning blade is replaced or 71 000 copies when using thick paper Blade Transfer FF6 0542 000 4 100 000 Plate Transfer cleaning FF6 2629 000 1 100 000 80 000 copies when using thick paper Filter Ozone 1 FB2 3702 000 1 100 000 Filter Ozone 2 FB5 8775 000 2 100 000 Filter Ozone 3 FB2 3704 000 4 100 000 Filter Ozone FB5 8428 000 2 100 000 Filter Air 1 FA6 4538 000 8 100 000 88 0...

Страница 16: ...V FH7 4679 000 1 200 000 Heater Halogen Lower 230V FH7 4681 000 1 200 000 Blade Oil Apply FB5 6467 000 1 100 000 Roller Assy Oil Apply FG6 6427 000 1 100 000 Blade Scraper FB6 6360 000 1 100 000 Lower Blade Assembly FG6 6439 000 1 200 000 Filter Oil FB2 4114 000 1 100 000 Claw Separation FB3 3215 000 4 200 000 Roller CT FG5 8277 010 1 150 000 Roller VF FB3 3228 010 1 50 000 40 000 copies when usin...

Страница 17: ...ller Rubber FB5 8928 000 2 200 000 Eliminating Static Charge FA3 3129 030 1 1 000 000 C RDF E3 Description Part Number 1 Quantity Life Copies 14 Remarks Belt Document Feed FC2 1210 000 1 200 000 Roller FC2 1532 000 2 250 000 Belt Separation Upper FC2 1827 000 9 250 000 Roller FC2 1533 000 12 250 000 Actual number read on the soft counter D Side Paper Deck R1 Description Part Number 1 Quantity Life...

Страница 18: ...eplacing the scanning lamp i e before adjusting the CCD Reflecting shade Optical path Standard white plate At time of replacing the scanning lamp Primary grid wire Primary Pre primary charging wire Primary charging wire cleaning pad Primary Pre primary charging wire Separation Pre fixing charging wire Separation Pre fixing charging wire cleaning pad Separation Pre fixing charging gut wire Charging...

Страница 19: ...hermistor At time of replacing externally heated roller Oil applying blade Oil applying cleaning blade Oil removing blade At time of replacing lower fixing roller Fixing Upper web spring clutch Pickup roller Feeding roller Separation roller Transfer separation guide Pre fixing feeding assembly top Feeding belt Registration releasing spring clutch Pickup feeding others Paper powder removing plastic...

Страница 20: ...me of replacing the drum Registration sensor shutter Transfer unit cover Transfer belt plastic sheet front Auto gradation correction At time of replacing the developer drum Transfer waste toner case At time of cooling the waste toner 54Z Gear G Side Paper Deck R1 Periodic Maintenance Clean Replace Item Every 25 000 sheets Every 50 000 sheets Vertical Path Roller Roll Pickup Roller Front Pickup Rol...

Страница 21: ...tically improves the Technical Support Center s ability to help troubleshoot the problem and eliminates any of the guesswork when answering a specific question There are many causes to various problems but by being at the location when calling the Technical Support Center speculation is taken out of the troubleshooting process by supplying accurate answers to what the machine application is doing ...

Страница 22: ...vity support is available Monday through Friday 9 00am 6 00pm Eastern Time Canon USA s Technical Support Center support responsibilities are as follows All technical support for the customer is provided solely by the contracted servicing Dealer The Canon USA Technical Support Center is the central contact for the reporting of all known outstanding hardware and software issues to Canon USA s develo...

Страница 23: ...h for Technical Solutions with the Integrated Knowledge Management System through natural language query Read or download on line documentation Download patches and their Readme files Download Firmware and Software Drivers Track and Modify logged Cases Review all open Cases In order to access e Support you must first register for a Support ID To register for a support ID go on line to the Canon US...

Страница 24: ... to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation will follow the process below The status of all escalated cases can be viewed via e Support or by calling the Technical Support Center Update Case Update Case Update Case Assistance Required Canon USA Digital Solutions Specialist Systems Engineers Status Modify Canon USA Engineering...

Страница 25: ...hichever comes first 3 ColorPASS Series Limited Warranty For detailed warranty information for the ColorPASS Z6000 and ColorPASS Z7000 please refer to the limited warranty located in the Appendix of this Service Guide E Warranty Administration Reduction Program WARP Dealers purchasing a CLC 5100 4000 will receive WARP credit during the month following their purchase The credit will cover the deale...

Страница 26: ...site course for the CLC 1000 2400 3100 3900 5000 five day training course Upon completion of this course certification will be awarded for all the CLC models listed including the CLC 5100 4000 For further information and classroom availability please refer to the Training section on the e Support website B Materials The training materials for the CLC 5100 4000 are listed below Item Part Number1 Se...

Страница 27: ...non who are acting in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distr...

Страница 28: ...d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DA...

Страница 29: ...N ON ANY USED PRODUCT THIS WARRANTY WILL BE VOID AND OF NO FORCE AND EFFECT WITH RESPECT TO ANY SERVER UNIT WHICH IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING INSTRUCTIONS OR MAINTENANCE AND ENVIRONMENTAL CONDITIONS PRESCRIBED IN THE USER S GUIDE FOR THE SERVER UNIT C INSTALLATION OR R...

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