CHAPTER 5
5 - 3
COPYRIGHT
2000 CANON INC. CANOSCAN N650U/N656U/N1220U REV.0 JUNE 2000 PRINTED IN JAPAN (IMPRIME AU JAPON)
B. Troubleshooting Malfunctions
1. Host computer not detecting the scanner
Cause 1
: Faulty installation of the device driver
Corrective action : Uninstall the device driver and reinstall it.
Cause 2
: Faulty connection of the USB cable
Corrective action : Securely connect the USB cable to the scanner and host computer.
Cause 3
: Faulty main PCB
Corrective action : Replace the drive unit.
2. Scanner not operating
Cause 1
: Carriage lock is locked.
Corrective action : Unlock the carriage lock.
Cause 2
: Faulty connection of the flat cable
Corrective action : Securely connect the flat cable to the contact image sensor and main
PCB.
Cause 3
: Faulty contact image sensor
Corrective action : Replace the contact image sensor.
Cause 4
: Faulty main PCB
Corrective action : Replace the drive unit.
3. Drive motor not running
Cause 1
: Faulty connection of the connector J2
Corrective action : Securely connect the connector J2.
Cause 2
: Faulty drive motor
Corrective action : Replace the drive unit.
Cause 3
: Faulty main PCB
Corrective action : Replace the drive unit.
4. LED of the contact image sensor not lighting
Cause 1
: Faulty connection of the connector
Corrective action : Securely connect the flat cable.
Cause 2
: Faulty contact image sensor
Corrective action : Replace the contact image sensor.