44
Troubleshooting
Troubleshooting Installation
Problem
Possible Cause
Try This
Cannot install the
printer driver
Procedure not followed
correctly
See “Installing the Printer Driver” on page 53, or see the
S820 User’s Guide
on the Setup Software & User’s Guide
CD-ROM for more information.
Previous version of
printer driver or same
printer driver already
installed on computer
Always uninstall the previous version of the printer driver
before installing the new version. See “Uninstalling the
Printer Driver” on page 55.
Other applications
running in the
background
Other open applications on your computer can interfere with
the installation routine. Close any software applications
including any virus detection software on your computer
before reinstalling the printer driver. See “Installing the
Printer Driver” on page 53.
Installation not
starting automatically
when CD is inserted
into drive
W
INDOWS
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1. Double-click
My Computer
on the Windows
desktop, then double-click the
CD-ROM drive
.
For Windows XP, click
Start
, then
My Computer
,
then
CD-ROM drive
.
2. Double-click
msetup.exe.
If you install the printer driver by clicking
Start
, then
Run
, specify the correct CD-ROM drive and file name
(
D:\msetup.exe
, where
D
is the CD-ROM drive).
CD-ROM drive not
specified
Normally, after you insert the S820 CD-ROM the setup dialog
box displays automatically. If it does not:
W
INDOWS
1. Double-click
My Computer
on the Windows
desktop, then double-click the
CD-ROM drive
.
For Windows XP, click
Start
, then
My Computer
,
then
CD-ROM drive
.
2. Double-click
msetup.exe.
M
AC
®
OS
Double-click the
CD-ROM
icon on your desktop.
S820QSG.book Page 44 Thursday, October 18, 2001 1:41 PM
