Troubleshooting
Problem
Possible Cause
Try This
Always uninstall the previous version of the printer driver before
installing the new version. See “Uninstalling the Printer Driver” on
page 43.
Previous or same
printer driver
version already
installed
Other
applications
running in the
background
Other open applications on your computer can interfere with the
installation routine. Close all open software applications before
reinstalling the printer driver. See “Installing the Printer Driver” on
page 41.
Installation not
starting
automatically
when CD is
inserted into
drive
W
W
IIN
ND
DO
OW
WS
S
If printer driver installation did not start automatically when
you loaded the CD-ROM:
1. Double-click M
My
y C
Co
om
mp
pu
utte
err on the Windows desktop, then
double-click the C
CD
D--R
RO
OM
M d
drriivve
e.
2. Double-click m
ms
se
ettu
up
p..e
ex
xe
e.
If you install the printer driver by clicking S
Stta
arrtt, then R
Ru
un
n,
specify the correct CD-ROM drive and file name
(x
x::\\m
ms
se
ettu
up
p..e
ex
xe
e, where xx is the CD-ROM drive).
M
M
A
AC
C
O
OS
S
Double-click the C
CD
D--R
RO
OM
M icon on your desktop.
CD-ROM drive not
specified
Normally, after you insert the S500 CD-ROM, the setup window
displays automatically. If it does not:
W
W
IIN
ND
DO
OW
WS
S
1. Double-click M
My
y C
Co
om
mp
pu
utte
err on the Windows desktop, then
double-click the C
CD
D--R
RO
OM
M d
drriivve
e.
2. Double-click m
ms
se
ettu
up
p..e
ex
xe
e.
M
M
A
AC
C
O
OS
S
Double-click the C
CD
D--R
RO
OM
M icon on your desktop.
CD-ROM drive not
working properly
W
W
IIN
ND
DO
OW
WS
S
Use Windows Explorer to confirm that the CD-ROM is operating
normally:
1. From the desktop, double-click M
My
y C
Co
om
mp
pu
utte
err, then C
CD
D--R
RO
OM
M.
2. If the files do not appear, refer to your Windows
documentation for more information.
M
M
A
AC
C
O
OS
S
Open the A
Ap
pp
plle
e S
Sy
ys
stte
em
m P
Prro
offiille
err, click D
De
evviicce
es
s and V
Vo
ollu
um
me
es
s,
then open the CD-ROM.
Cannot
install the
printer driver
(continued)
2
26
6
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