Configure remote assistance
Introduction
Enable and configure remote assistance to give the service organization access to your system.
The service technician is then able to operate your system and provide assistance remotely.
Before you begin
Make sure you have enabled the Remote Service connection (see
).
Procedure
1.
On the operator panel click on [Settings]
→
[Remote Service].
2.
Tick the checkbox [Enable remote assistance]
3.
In the box next to [Remote assistance session timeout (hours)Remote assistance session timeout
[1-168 hours]] fill in the time in hours you want the remote assistance session to automatically
end.
4.
Click on [Test remote connection] to check whether the connection was successfully established.
NOTE
• When you cannot connect remote assistance, contact your local Service
representative.
• Since a remote assistance session is established via a point to point connection, only
this specific system and none of the other systems at your site can be reached.
• Disable the remote connection when you want to terminate the connection with the
service organization. Then you are always in control.
Configure remote assistance
222
Chapter 10 - Troubleshooting
Содержание Arizona 2300 Series
Страница 1: ...Arizona 2300 series Operation guide 2020 2022 Canon Production Printing ...
Страница 8: ...Contents 8 ...
Страница 9: ...Chapter 1 Introduction ...
Страница 15: ...Chapter 2 Safety Information ...
Страница 38: ...Roll Media Safety Awareness 38 Chapter 2 Safety Information ...
Страница 39: ...Chapter 3 Navigate the User Interface ...
Страница 63: ...Chapter 4 Operate the Printer ...
Страница 91: ...Chapter 5 Roll Media Option ...
Страница 119: ...Chapter 6 Static Suppression Option ...
Страница 123: ...Chapter 7 Manage a White Ink Workflow ...
Страница 167: ...Chapter 8 Ink System Management ...
Страница 172: ...Change Ink Bags 172 Chapter 8 Ink System Management ...
Страница 173: ...Chapter 9 Printer Maintenance ...
Страница 217: ...Chapter 10 Troubleshooting ...
Страница 228: ...Install software updates without Remote Service 228 Chapter 10 Troubleshooting ...
Страница 229: ...Chapter 11 Regulation Notices ...
Страница 236: ...CE Declaration of Conformity EEA including Switzerland 236 Chapter 11 Regulation Notices ...
Страница 237: ...UKCA Declaration of Conformity United Kingdom England Scotland and Wales Chapter 11 Regulation Notices 237 ...
Страница 238: ...238 Chapter 11 Regulation Notices ...
Страница 239: ...Appendix A Application Information ...
Страница 243: ......