
61
2270 Fiber Optic Modem
A.1 Customer Service Department Repair
Warranty
Repairs performed by the Canoga Perkins Customer Service Department are warranted to be
free from defects in material and workmanship for a period of 90 DAYS from the date of ship-
ment of the repaired product, or until the expiration of the original factory warranty, whichever is
longer.
Shipping charges to and from Canoga Perkins will be at the customer's expense. Units will be
shipped F.O.B. Origin. Repaired units will be returned to the customer by standard ground
shipment unless otherwise specified, with any additional costs for customer specified overnight
or second day deliveries a the customer's expense.
A.2 Return Policy
RETURN MATERIAL AUTHORIZATION (RMA)
You must obtain an RMA number from the Customer Service Department, (818) 718-6300, before
you return a Canoga Perkins product for service or repair.
If the products warranty has expired, you will need to provide the Canoga Perkins Customer
Service representative with a purchase order number to authorize the repair.
Products should be returned with the original shipping carton/packing, whenever possible. A
description of operation failure and results of any diagnostic tests should be included.
A.3 Advance Replacement Policy
Canoga Perkins will ship a replacement unit for most standard products, overnight delivery, any-
where in the US for a flat rate. Please call the Customer Service Department at (818) 718-6300 for
a current list of product repair charges.
All returned equipment, with RMA number, should be sent to:
CANOGA PERKINS CORPORATION
Customer Service Department
20600 Prairie Street
Chatsworth, California 91311-6008
Business (818) 718-6300
(Monday through Friday
7 a.m. - 3:30 p.m. Pacific Time)
FAX (818) 718-6312 (24 hrs.)
24 Hour Emergency Repair Hot Line
(800) 360-6642
Appendix A