25
Problem
Coffee/tea is no longer
dispensed
Coffee/tea is cold
A few drops come out of the
dispenser, especially when the
machine is warming up
Coffee tastes sour
The pump is too noisy
It is not possible to dispense
coffee, tea, or boiling water
Causes
Corrective action
the tank is empty
the pump is defective
the capsule is not (fully) pierced
fill the tank
call the service centre
call the service centre
the water tank is not fully seated
the pump is defective
seat the tank properly
call the service centre
the heating system is defective
the machine is in energy saving
mode
call the service centre
reset the machine as
indicated on page 20
(Energy saving function)
the tank is empty
the water tank is not seated
properly
the capsule is not (fully)
pierced use a new capsule
fill the tank
seat the tank properly
take a new capsule
this is not a fault
it is normal for a few drops to
come out, this is not a defect
the machine was not rinsed
properly af ter descaling
the coffee sell by date has
expired
re-rinse the machine
use a new capsule
The capsule adheres to the
infuser as it opens
The capsule was not expelled
immediately after the drink was
dispensed
Close and open the lever
(A-B)
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