For support, please call the dedicated CommBank Merchant helpdesk on
1800 230 177
,
24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready:
•
Terminal ID (located at the top of your merchant receipt)
•
Trading name
•
Trading address
•
Trading phone number
Offline Authorisation over the Floor Limit
For offline authorisation on all over floor limit debit card transactions, please call
1800 813 700
.
For offline authorisation on all over floor limit credit card transactions, please call
13 26 36
.
Stationery orders
For stationery orders please visit
eftposstationery.evolveshop.com.au
or call
1800 230 177
.
If placing an order online, please ensure you have your CommBank Merchant ID and trading address
Post Code available to sign in.
Service Response Time
CommBank will endeavour to replace a faulty terminal within:
•
4 business hours in all locations except remote areas.
•
3 to 5 business days for remote areas. A remote area is not serviced by a
technician and only phone support is available.
For more information on CommBank merchant services, please visit
commbank.com.au/merchantservices
Support
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