TEMPERATURE LIMITING CONTROL
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature,
(115 degrees Celsius) the heater will automatically turn off. To reset: Unplug unit from wall, wait for 5 minutes,
plug back in and continue to use.
TROUBLE SHOOTING
CLEANING
Turn heater OFF and unplug from outlet. Use a vacuum or duster to keep heat and vent area clean from dust
and dirt. The exterior should be cleaned with a damp cloth or duster. Do not use abrasive cleaners, liquid
sprays, or any other cleaner that may scratch the surface.
Wiring may be loose or the
flame motor may be
defective.
Call customer service for
instructions.
SYMPTOM
POSSIBLE CAUSES
CORRECTIVE ACTION
Fireplace
doesn't work.
Fireplace inner components
are overheating or the home
circuit breaker has tripped.
Reset switch by turning
master switch off and waiting
for 5mins, then turning it back
on.
Flame is not
moving.
Flame sputters
Dim or poorly
visible flame or
glass pebbles
aren’t glowing.
LED lights are burnt out or
the wiring is loose.
Call customer service for
instructions.
Call customer service for
instructions.
Flame motor is defective.
Remote control
does not work.
Low battery.
Master switch is in “OFF”
position.
Change the battery for
remote control. Check to
make sure the master switch
is turned on.
Circuit breaker
trips or fuse
blows when the
unit is on.
Improper circuit current
rating.
Call customer service for
instructions.
Heater does not
provide heat
when turned
on.
Thermal switch has been
tripped. Circuit breaker has
been tripped.
Turn the unit off and unplug
the unit for 5mins. Plug back
in and turn on the unit.
Turn off circuit breaker that
supplies electricity to the unit,
wait 5mins, then flip circuit
breaker back on.
Appliance turns
off and will not
turn on.
Appliance has overheated
and its safety device has
caused the thermal switch to
disconnect.
House circuit breaker has
tripped.
Unplug the appliance, allow
to cool for 15mins, then plug
back in.
Reset the house circuit
breaker.
12
Turn off and unplug the fireplace and let cool
completely before servicing.
