User and Programming Manual – Rev P
California Instruments
WARRANTY INFORMATION
CALIFORNIA INSTRUMENTS CORPORATION warrants each instrument manufactured by them to
be free from defects in material and workmanship for a period of one year from the date of shipment to
the original purchaser. Excepted from this warranty are fuses and batteries that carry the warranty of
their original manufacturer where applicable. CALIFORNIA INSTRUMENTS will service, replace, or
adjust any defective part or parts, free of charge, when the instrument is returned freight prepaid, and
when examination reveals that the fault has not occurred because of misuse, abnormal conditions of
operation, user modification, or attempted user repair. Equipment repaired beyond the effective date
of warranty or when abnormal usage has occurred will be charged at applicable rates. CALIFORNIA
INSTRUMENTS will submit an estimate for such charges before commencing repair, if so requested.
SERVICE PROCEDURE
If a fault develops, notify CALIFORNIA INSTRUMENTS at
or its local
representative, giving full details of the difficulty, including the model number and serial number. On
receipt of this information, service information or a Return Material Authorization (RMA) number will be
given. Add the RMA number furnished to the shipping label. Pack the instrument carefully to prevent
transportation damage, affix label to shipping container, and ship freight prepaid to the factory.
CALIFORNIA INSTRUMENTS shall not be responsible for repair of damage due to improper handling
or packing. Instruments returned without RMA No. or freight collect may be refused at California
Instruments discretion. Instruments repaired under Warranty will be returned either via prepaid surface
freight or low cost airfreight at California Instruments discretion. Instruments repaired outside the
Warranty period will be returned freight collect, Ex Works CALIFORNIA INSTRUMENTS 9689 Towne
Centre Drive, San Diego, CA 92121-1964. If requested, an estimate of repair charges will be made
before work begins on repairs not covered by the Warranty.
DAMAGE IN TRANSIT
The instrument should be tested when it is received. If it fails to operate properly, or is damaged in
any way, a claim should be filed immediately with the carrier. The claim agent should obtain a full
report of the damage, and a copy of this report should be forwarded to us by fax or email (Fax: 858
677 0940, Email:
). CALIFORNIA INSTRUMENTS will prepare an estimate of
repair cost and repair the instrument when authorized by the claim agent. Please include model
number and serial number when referring to the instrument.
SPARE PARTS
To order spare parts, user manuals, or determine the correct replacement part for your California
Instruments products, please contact the Customer Service department by phone at + 1 858 677 9040,
press 2 or by email
RP Series
October 2005
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