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Symptom
Possible Solutions
Problems starting up
Pump won't prime
See priming instructions on page 14.
Breaker keeps shutting off
Reset the GFCI breaker. If this continues, contact your dealer or a qualified spa
technician.
Power and system problems
System won’t start up or breaker
keeps shutting off
Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact your
dealer or a qualified spa technician.
Control panel doesn’t respond
Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact
your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn’t respond, contact your dealer
Spa does not turn off
Spa may be trying to heat up. Check if spa is in Ready or Rest mode (see page 17)
In cold climates, if spa is not equipped with full foam or any kind of insulation, it will
try to maintain the set temperature. Set the spa to low temperature range and set
the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is necessary.
Message on the control panel
There may be a problem. See Diagnostic Messages on page 18.
Heat problems
Spa water does not get hot
Spa may be in low temperature range. Set the spa to high temperature range.
The filter may be dirty or may need to be replaced. Clean or replace the filter.
The water level may be too low. Fill the spa with water level at 4 to 6 inches from
the top.
The temperature is not turned up high enough. Raise temperature on topside
control.
Cover the spa. The cover will keep heat in the spa and help keep heat from
escaping. Make sure cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective.
Contact your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR SPA
WITH THE GATE VALVES CLOSED!
Symptom
Possible Solutions
Spa overheats - temperature Overheating can occur during summer months and may not necessarily indicate a greater than
110°F / 43°C malfunction. When it occurs, a message code may also appear on the control panel.
Temperature may be set too high. Turn the set temperature down to a lower
temperature.
Filtration time may be too long. Turn the filtration cycles down during the warm months.
The spa may not be properly ventilated. Make sure the front of the spa is not blocked to
allow air flow.
High speed pumps may have been running too long. Limit pump running time to no more
than 15 to 30 minutes.
Water pressure problems
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