Troubleshooting:
Please call Cajun Kooling Support before altering or replacing any parts. Some parts may not need full
replacement and can be serviced by a technician. 1-844-819-3557
Problem
Possible Cause
Solution
Cannot turn on the unit 1. The power supply is not connected
2. ON/OFF button does not work
3. Phase shortage
4. Voltage is too low
1. Check the power supply
2. Replace the control panel
3. Check the phase wire
4. Check the voltage supply
The fuse shorts often
1. The water pump has shut off
2. Drainage pump is blocked
3. Motor of the “swing” function is
broken
1. Replace the water pump
2. Replace the drainage pump
3. Replace the motor for the “swing”
Water Leakage from
external parts or
spitting water
1. The machine is not well balanced
2. Water reservoir is leaking
3. Drain is leaking
4. Water level inlet is leaking
5. Water level is too high
6. Internal pipes for distribution is
broken
7. Cooling pads dirty
8.
Cooling pads or screens are clogged
1. Place on a balanced surface and give time for excess
water to dry up
2. Check for any holes or cracks on the tank
3. Seal the drain properly and do not over tighten
4. Check for cracks or damages of the water inlet flap
5. Drain some water and do not fill past High and check
that the internal float is properly positioned
6. Open unit from the back and check the pipes for any
leaks
7. Remove and properly clean the cooling pads
8. Clean or replace the cooling pads or screens
Making noise
1. Fan blades are dirty, warped, or
broken
2. Build-up is blocking the airflow
3. Water was filled too high and
reached the fan blades
4. fan is not level
1. Replace the fan
2. Clean the unit from the inside out and all of the
cooling pads and screens
3. Drain some water and allow for drying
4. make sure fan is on a firm level slab
No wind supply or the
airflow is too low
1. Cooling pads or screens are clogged
2. Control panel is broken
3. Remote control is broken
4. Fan is not turning on
5. Shortage in the phase wire
1. Clean or replace the cooling pads or screens
2. Replace the control panel
3. Check batteries or replace the remote
4. Check the motor from inside of the unit
5. Check the phase wire
No Cooling
1. Shortage of water in the reservoir
2. Water pump broken
3. “Cooling” button on the panel is
broken
4. Remote control broken
1. Add water to reservoir and make sure “snowflake”
stays lit up on control panel
2. Repair the water pump
3. Check the panel and/or replace
4. Check the batteries or replace remote
Water reservoir or
screens have white
build up
1. Mineral substance in the water is
too high
2. Improper chemicals were added
to the unit
1. Clean more frequently
2. Do not add any chemical to the water or to the unit
