WARRANTY DETAILS
Dear Customer,
Thank you for buying this product. This Machine has been designed and produced
using the best technologies available.
1. Warranty Details:
(a) If your Caffitaly System Machine develops a
fault or defect during the warranty period,
and subject to the terms below, we will repair
it or replace it.
(b) We offer this warranty on top of any
guarantees imposed by the Australian
Competition and Consumer Act 2010
and any other applicable State or Territory
legislation (if your product was purchased in
Australia] and the New Zealand Consumers
Guarantees Act (if your product was
purchased in New Zealand).
(c) The warranty applies for 12 months from the
date of purchase.
(d) The warranty covers fault or defects in the
product’s materials or manufacturing.
(e) The warranty does not cover:
(f ) Misuse, or use other than in accordance with
the product’s instructions;
(g Negligence on your part;
(h Normal wear and tear; or
(i) Faults or defects caused by third parties,
including work done by unauthorised service
or repair agents.
2. Making a Warranty Claim
(a) To make a claim you should first contact the
Caffitaly System Customer Service Line
by
telephone on
02 9846 0307
in Australia or
0800 450 894
in New Zealand and we will
be able to provide you with the appropriate
next steps for service or replacement of
your machine.
b) Before contacting the Caffitaly System
Customer Service Line, please make sure you
have carefully read the Instruction Manual
supplied with the machine.
c) After you have initiated the claim via the
telephone, we may ask you to return the
product to us, as per the address details in
Point 4.
d) You will need to provide your receipt as proof
of purchase in order to make a claim under
the warranty.
e) Once you return the product and lodged a
claim to us, we will assess the claim and let
you know whether it is covered. The decision
whether to repair or replace a product
is at our sole discretion unless there is a
‘major failure’ as defined in the Australian
Consumer Law or New Zealand Consumers
Guarantees Act.
f) If it is covered we will deliver the repaired or
replaced product back to you. We will bear
this cost.
g) If it is not covered, we will deliver the product
back to you and you will bear the transport
cost.
3. General service and repair enquiries
For general service and repair enquiries,
please contact us on the telephone number
below.
4. Roasting Australia Holdings contact details
Roasting Australia Holdings Pty Limited
11 Hoyle Avenue, Castle Hill, NSW 2154
Phone Australia: 02 9846 0307
Phone New Zealand: 0800 450 894
5. Statutory Guarantees
As well as the Roasting Australia Holdings
Pty Limited warranty, our goods come with
guarantees that cannot be excluded under
the Australian Consumer Law and New
Zealand Consumers Guarantees Act . You
are entitled to a replacement or refund for
a major failure and for compensation for
any other reasonably foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does
not amount to a major failure.
6. Claim Details
If you are making a claim under the warranty
or the statutory guarantees, we will require
the following information from you:
a) Name;
b) Address;
c) Product purchased;
d) Date of purchase;
e) Machine Serial Number;
f) Shop of purchase;
g) Description of the problem.
22.
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