ENCORE VENTI Rev. 3 2021-10
81
www.cafection.com 800-561-6162
SERVICE & INSTALLATION MANUAL for Cafection's Encore Venti
T
ro
u
b
le
s
h
o
ot
ing
Can't Park Brewer at Home Position
The brew group failed to detect its starting position. The following parts might be defective:
- Brew group motor.
- Cam switch or pin of the dog drive wheel.
- Brew group starting position switch.
Make sure the brew group assembly is properly seated in the coffee machine. Access the Manual
Control interface in the Tools sub tab (System tab). Press the "Brew Group Cycle Motor" button to
see if the brew group is turning properly. If so, turn off and unplug the unit, then replace the cam
switch. If not, turn off and unplug the unit, then replace the brew group motor assembly.
Advanced tech info: the status of the brew group starting position switch can be
monitored using the green LED DS13 on the main board of the machine. At starting
position (open contact), the light is off (see section 3.6).
10.2 Error Messages List
Communication with the Main Board Has Been Lost.
The link between the computer screen and the coffee brewer is broken. The main board of the
brewer might be out of power.
- Check the overflow cup. It must be empty and the float needs to be pointing downwards.
- Check the 5 A and 15 A circuit breakers located on the back of the unit.
- Check the electrical connection between the main board connector J14 and the computer
screen COM1 port (see section 3.6).
Broken Link Between Main Board and Thermostat.
The link between the thermostat and the coffee brewer is broken. The thermostat is located on the
back of the coffee brewer. Check the cable connection between the thermostat connector J1 and
the main board connector J12 (see section 3.6).
Water Temp. Sensor Defective (open contact).
The water tank temperature probe is defective or unplugged from the thermostat
(see section 4.5).
Water Temp. Sensor Defective (short circuit).
The water tank temperature probe is defective due to a short circuit (see section 4.5).
Water in the Overflow Tray.
Verify if there is water in the overflow tray and make sure no water is touching the two (2) water
probe wires.
Advanced tech tip: the status of the water probes can be monitored using the green
LED DS18. When the overflow tray is empty, the light is off (see section 3.6).
