Black plate (1,1)
Cadillac SRX Owner Manual (Include Mex) - 2012
Customer Information
13-1
Customer
Information
Customer Information
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Procedure (Mexico) . . . . . . . . 13-3
(U.S. and Canada) . . . . . . . . . 13-5
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
(U.S. and Canada) . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
(U.S. and Canada) . . . . . . . . . 13-8
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
(U.S. and Canada) . . . . . . . . 13-14
Canada) . . . . . . . . . . . . . . . . . . 13-14
(U.S. and Canada) . . . . . . . . 13-16
Ordering Information . . . . . . 13-18
Reporting Safety Defects
Government . . . . . . . . . . . . . . . 13-19
Government . . . . . . . . . . . . . . . 13-20
General Motors . . . . . . . . . . . 13-20
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-21
Event Data Recorders . . . . . . 13-21
. . . . . . . . . . . . . . . . . . . . 13-22
Navigation System . . . . . . . . . 13-22
Identification (RFID) . . . . . . . 13-23
Statement . . . . . . . . . . . . . . . . . 13-23
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that
level. If the matter has already
been reviewed with the sales,
service or parts manager, contact
the owner of your dealership or
the general manager.