Black plate (1,1)
Cadillac SRX Owner Manual - 2010
Customer Information
12-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Service . . . . . . . . . . . . 12-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 12-9
Collision Damage Repair . . . 12-10
Service Publications
Ordering Information . . . . . . 12-13
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 12-15
Reporting Safety Defects to
General Motors . . . . . . . . . . . 12-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-16
OnStar
®
. . . . . . . . . . . . . . . . . . . . 12-17
Navigation System . . . . . . . . . 12-17
Radio Frequency
Identification (RFID) . . . . . . . 12-17
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
the dealership or the general
manager.
Содержание SRX 2010
Страница 6: ...Black plate 6 1 Cadillac SRX Owner Manual 2010 vi Introduction 2 NOTES...
Страница 108: ...Black plate 12 1 Cadillac SRX Owner Manual 2010 3 12 Storage 2 NOTES...
Страница 111: ...Black plate 3 1 Cadillac SRX Owner Manual 2010 Instruments and Controls 4 3 2 NOTES...
Страница 112: ...Black plate 4 1 Cadillac SRX Owner Manual 2010 4 4 Instruments and Controls Instrument Panel Overview...
Страница 238: ...Black plate 72 1 Cadillac SRX Owner Manual 2010 6 72 Infotainment System 2 NOTES...
Страница 306: ...Black plate 62 1 Cadillac SRX Owner Manual 2010 8 62 Driving and Operating 2 NOTES...
Страница 312: ...Black plate 6 1 Cadillac SRX Owner Manual 2010 9 6 Vehicle Care Engine Compartment Overview 2 8 L V6 Engine...
Страница 314: ...Black plate 8 1 Cadillac SRX Owner Manual 2010 9 8 Vehicle Care 3 0 L V6 Engine...
Страница 438: ...Black plate 4 1 Cadillac SRX Owner Manual 2010 11 4 Technical Data Engine Drive Belt Routing 2 8L 3 0L V6 Engines...
Страница 456: ...Black plate 18 1 Cadillac SRX Owner Manual 2010 12 18 Customer Information 2 NOTES...