![background image](http://html1.mh-extra.com/html/cadillac/2009-sts/2009-sts_owners-manual_3266400484.webp)
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is
why we suggest following Step One first.
7-2
Содержание 2009 STS
Страница 13: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 1 9...
Страница 72: ...NOTES 1 68...
Страница 154: ...NOTES 2 82...
Страница 157: ...NOTES 3 3...
Страница 158: ...Instrument Panel Overview 3 4...
Страница 340: ...4 6L V8 Engine 5 14...
Страница 342: ...4 4L V8 STS V Engine 5 16...
Страница 450: ...Underhood Fuse Block 5 124...
Страница 462: ...NOTES 5 136...
Страница 478: ...Engine Drive Belt Routing 3 6L V6 Engine 4 4L V8 Engine 6 16...
Страница 479: ...4 6L V8 Engine 6 17...
Страница 481: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance Stamp Services Performed 6 19...
Страница 482: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance Stamp Services Performed 6 20...