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30
FAMILY
EN
PROBLEM
CAUSE
SOLUTION
INTERVENTION
The control display
does not switch
on
The stove is
without power
supply
Check if the plug is connected.
Burned protection
fuse in the electric
socket
Replace the protection fuses in the electric socket
(3.15A-250V).
Faulty control
display
Replace the control display.
Faulty flat cable
Replace the flat cable.
Faulty electronic
board
Replace the mother board.
Pellets do not
reach the
combustion
chamber
Empty hopper
Full the hopper.
Auger blocked by
a foreign object
(for example nails)
Clean the auger.
The auger geared
motor is out of
order
Replace the geared motor.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
The fire extinguish
and the stove
stops
Empty hopper
Full the hopper.
Auger blocked by
a foreign object
(for example nails)
Clean the auger.
Bad quality pellets Try other types of pellets.
Pellet drop value
too low "phase 1"
Adjust the pellet loading.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
Stove running and
display showing
"BURN POT CLEAN"
Automatica
burning pot
cleaning
The stove is at minimum, fume fan at maximum. NO
PROBLEM!