Cabletron Systems SmartSwitch Router, Справочное руководство

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Appendix A: Technical Support
A - 2 SSR-8 Error Reference Manual
Software Warranty
Cabletron software products carry a 90-day software warranty. During this period, customers may
receive updates and patches for verified, reported software issues.
Repair Services
Cabletron offers an out-of-warranty repair service for all our products at our Santa Clara Repair Facility.
Products returned for repair will be repaired and returned within 5 working days. A product sent directly
to Cabletron Systems, Inc. for repair must first be assigned a Return Material Authorization (RMA)
number. A product sent to Cabletron Systems, Inc., without an RMA number displayed outside the box
will be returned to the sender unopened, at the sender’s expense.
To obtain an RMA number, contact Cabletron Technical Support. When you call for an RMA number,
your support representative will spend a few minutes with you, making sure the board is defective. Once
they confirm that the board is defective, they will assign an RMA number. Payment, shipping
instructions, and turnaround time will be confirmed when the RMA number is assigned.