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USB- C™ Multiport Adapter with Ethernet
3.6 Troubleshooting Tips for Windows

Check that your computer recognizes the adapter by searching for Device
Manager > Universal Serial Bus devices > USB-C Multiport Adapter

Your computer must support DisplayPort Alternate mode to connect a
video display. If you see an error message like the one below, check with
the computer manufacturer to confirm if DP Alt mode is supported
Cabling

Check that all cable and adapter connections are secure

Test any connected cables with different equipment

4K HDMI video resolution requires a 4K cable
Connected Display

Only 1 VGA or HDMI display can be connected at a time

Select the VGA or HDMI input from the display menu

Adjust the audio level from the display menu (HDMI only)

Try different video resolution settings supported by the display

Check the HDMI audio output from the Playback Devices on the taskbar

Verify that the HDMI audio is not muted
Ethernet Function

Download the latest drivers if the Ethernet function is not working
www.cablematters.com/downloads
Contact support@cablematters.com with a description of your hardware
configuration and your computer OS