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19
7
Fault Correction
7.1
Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The print module is set into one of the three
possible error states according to the type of error.
State
Display
Key
Remark
Correctable error
pause
flashes
cancel
lights
Irrecoverable error
cancel
flashes
Critical fault
-
Table 5
Error states
7.2
Problem Solution
Problem
Cause
Remedy
Transfer ribbon creases
Head locking system not adjusted
Adjust the head locking system.
Transfer ribbon deflection not adjusted
Adjust the transfer ribbon deflection.
Transfer ribbon too wide
Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids
Printhead is dirty
Clean the printhead
Temperature too high
Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Print module prints a
sequence of characters
instead of the label format
Print module is in ASCII dump mode
Cancel the ASCII dump mode.
Print module transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted.
Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Unsuitable combination of labels and
transfer ribbon
Use different type of ribbon.
Print module only prints
each second label
Setting of the label height in the software
is too large.
Change the label height in the software.
Vertical white lines in the
print image
Printhead is dirty
Clean the printhead
Printhead is defective (failure of heat
elements)
Change the printhead.
Service Manual.
Horizontal white lines in the
print image
Print module is used with the
backfeed > smart
in the cut or
peel-off mode
Set the
backfeed > always
in the
setup.
Configuration Manual.
Print image is irregular, one
side is lighter
Printhead is dirty
Clean the printhead
Head locking system not adjusted
Adjust the head locking system.
Table 6
Problem solution