21
Error message
Cause
Remedy
Out of paper
Out of label roll
Load labels.
Error in the paper feed
Check paper feed.
Out of ribbon
Out of transfer ribbon
Insert new transfer ribbon.
Transfer ribbon melted during printing
Cancel current print job.
Change the heat level via software.
Clean the printhead
Load transfer ribbon.
Restart print job.
Pinch roller open
Pinch roller at the rewind guide roller is
not locked in peel-off mode
Swing the pinch roller against the rewind assist
roller.
Printhead open
Printhead not locked
Lock printhead.
Printhead too hot
Printhead is overheated
After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce
the heat level or the print speed via software.
Read error
Read error when reading from the
memory card
Check data of the card.
Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the
device is set to direct thermal printing
For direct thermal printing remove ribbon.
For thermal transfer printing set the device in the
configuration or in the software to transfer printing.
Ribbon ink side
Identified ribbon unwinding direction does
not match to the setup setting
Ribbon loaded incorrectly.
Clean the printhead
Load the ribbon correctly.
Setting does not match to the used ribbon.
Correct the setting.
Syntax error
Labelling system has received an
unknown or invalid command from the
computer.
Press
Ignore
to skip the command or
press
Cancel
to cancel the print job.
Tube not ejected
Tube is still in the labelling zone during
removal check.
Remove the tube by hand.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
Voltage error
Hardware error
Switch the labelling system off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Write error
Hardware error
Repeat the write process, reformat card.
Wrong tube diameter
The tube applicator has detected a tube
with wrong diameter.
Insert a suitable tube.
Table 6
Error Messages and Fault Correction