28
29
7
Fault Correction
Error message
Cause
Remedy
No record found
Refers to the optional memory card;
database access error
Check programming and card contents.
No SMTP server
The printer is configured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Switch off SMTP in the configuration.
Caution!
Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
No Timeserver
Timeserver is selected in the configu-
ration, but there is no Timeserver, or the
Timeserver is not currently available.
Switch off Timeserver in the configuration.
Please contact your network administrator.
Out of paper
Out of label roll
Load labels.
Error in the paper feed
Check paper feed.
Out of ribbon
Out of transfer ribbon
Insert new transfer ribbon.
Transfer ribbon melted during printing
Cancel current print job.
Change the heat level via software.
Clean the printhead
Load transfer ribbon
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Protocol error
Printer has received an unknown or invalid
command from the computer.
Press the
pause
key to skip the command or
press the
cancel
key to cancel the print job.
Read error
Read error when reading from the memory
card
Check data of the card.
Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the
printer is set to direct thermal printing
for direct thermal printing remove ribbon
for thermal transfer printing set the printer
in the configuration or in the software to
transfer printing
Structural err.
Error in the file list of the memory card, data
access is uncertain.
Format memory card.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
USB error
Device stalled
A USB device has been detected, but it is
not working.
Do not use the USB device.
USB error
Too much current
The USB device consumes too much
current.
Do not use the USB device.
USB error
Unknown device
Failure to detect USB device
Do not use the USB device.
Voltage error
Hardware error
Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please
note.
Write error
Hardware error
Repeat the write process, reformat card.
Write protected
PC card write protection is activated.
Deactivate the write protection.
Wrong revision
Error when updating the firmware.
Firmware not compatible with the hardware
version
Load the compatible firmware.
Table 7
Error Messages and Fault Correction
