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29

Fault Correction

Error message

Cause

Remedy

No record found

Refers to the optional memory card; 

database access error

Check programming and card contents.

No SMTP server

The printer is configured for SMTP, but 

there is no SMTP server, or the SMTP 

server is not currently available.

Switch off SMTP in the configuration.  

Caution!

 Then a warning cannot be sent by 

e-mail (EAlert). 

Please contact your network administrator.

No Timeserver

Timeserver is selected in the configu-

ration, but there is no Timeserver, or the 

Timeserver is not currently available.

Switch off Timeserver in the configuration. 

Please contact your network administrator.

Out of paper 

Out of label roll

Load labels.

Error in the paper feed

Check paper feed.

Out of ribbon

Out of transfer ribbon

Insert new transfer ribbon.

Transfer ribbon melted during printing

Cancel current print job. 

Change the heat level via software. 

Clean the printhead 

 6.3 on page 25

Load transfer ribbon 

Restart print job.

The printer is loaded with thermal labels, 

but the software is set to transfer printing

Cancel current print job. 

Set software to direct thermal printing.  

Restart print job

Protocol error

Printer has received an unknown or invalid 

command from the computer.

Press the 

pause

 key to skip the command or

press the 

cancel

 key to cancel the print job.

Read error

Read error when reading from the memory 

card

Check data of the card.  

Backup data, reformat card.

Remove ribbon

Transfer ribbon is loaded although the 

printer is set to direct thermal printing

for direct thermal printing remove ribbon
for thermal transfer printing set the printer 

in the configuration or in the software to 

transfer printing

Structural err.

Error in the file list of the memory card, data 

access is uncertain.

Format memory card. 

Unknown card 

Card not formatted, 

Type of card not supported

Format card, use different type of card.

USB error  

Device stalled

A USB device has been detected, but it is 

not working.

Do not use the USB device.

USB error  

Too much current

The USB device consumes too much 

current.

Do not use the USB device.

USB error  

Unknown device

Failure to detect USB device

Do not use the USB device.

Voltage error

Hardware error

Switch the printer off and then on.  

If error recurs call service. 

It is shown which voltage has failed. Please 

note.

Write error

Hardware error

Repeat the write process, reformat card.

Write protected

PC card write protection is activated.

Deactivate the write protection.

Wrong revision

Error when updating the firmware. 

Firmware not compatible with the hardware 

version

Load the compatible firmware.

Table 7 

Error Messages and Fault Correction

Содержание A+

Страница 1: ...Label Printer Operator s Manual A The Premium Class...

Страница 2: ...e latest update Terms and conditions Deliveries and performances are effected under the General conditions of sale of cab Operator s Manual for the following products Germany cab Produkttechnik GmbH C...

Страница 3: ...ind Mode 15 4 2 5 Winding up the Liner in Peel Off mode 16 4 2 6 Setting the Head Locking System 17 4 3 Removing the Wound Roll 18 4 4 Loading Fanfold Labels 19 4 5 Loading Transfer Ribbon 20 4 6 Sett...

Страница 4: ...ly for printing suitable materials that have been approved by the manufac turer Any other use or use going beyond this shall be regarded as improper use The manufacturer supplier shall not be liable f...

Страница 5: ...ckers on the device They draw your attention to dangers Warning stickers must therefore not be removed as then you and other people cannot be aware of dangers and may be injured The maximum sound pres...

Страница 6: ...for accessories incl peripheral connector 9 Navigator pad 10 Display Fig 1 Overview 12 13 14 18 19 16 11 20 21 15 17 11 Ribbon deflection 12 Printhead locking screw 13 Printhead retainer with printhea...

Страница 7: ...memory card 26 Ethernet 10 100 Base T 27 2 USB master ports for keyboard scanner or service key 28 USB high speed slave port 29 Serial RS 232 C port Fig 3 Connections 30 30 Support bracket A8 only fo...

Страница 8: ...e 3 2 3 1 Connecting to the Power Supply The printer is equipped with a wide area power unit The device can be operated with a supply voltage of 230 V 50 Hz or 115 V 60 Hz without adjustment 1 Check t...

Страница 9: ...various print jobs in the software 1 2 Ready 6 The control panel consists of a graphic display 1 and the navigator pad 2 with five integrated keys The graphic display indicates the current status of...

Страница 10: ...l to be printed An error has occurred that can be rectified by the operator without interrupting the print job The print job can be continued after the error has been rectified Irrecoverable error and...

Страница 11: ...te cancel lights Ready Ready Delete internal memory the last label can no longer be reprinted Printing label Printing label Short press g cancels the current print job Longer press g cancels the curre...

Страница 12: ...ribed in the following chapters 1 2 3 3 3 2 3 3 1 Fig 6 Support bracket A8 Opening the Support Bracket X X Open cover X X Turn lever 2 counterclockwise to lift the printhead X X Open the support brack...

Страница 13: ...gin stop 1 onto the roll retainer 4 Push the margin stop 1 to the roll until it stops 6 Turn ring 2 clockwise so that the arrow 10 points to the symbol and thus fix the margin stop 1 on the roll retai...

Страница 14: ...unit and is marked with a indentation in the label sensor retainer X X Position label sensor with tab 3 in such a way that the sensor 1 can detect the label gap or a reflex or perfo ration mark or if...

Страница 15: ...page 22 2 Guide label strip around the rewind guide plate 4 to the internal rewinder 2 3 Hold rewinder 2 firmly and turn knob 3 clockwise until it stops 4 Push label strip under a bracket 1 of the rew...

Страница 16: ...rewind assist roller 5 4 Hold rewinder 2 firmly and turn knob 3 clockwise until it stops 5 Push liner under a bracket 1 of the rewinder 2 and turn knob 3 counterclockwise until it stops The rewinder...

Страница 17: ...el width prevent wrinkles in the feed path of the transfer ribbon prevent premature wearing of the print roller and printhead 1 2 3 1 2 3 1 4 Fig 11 Setting the head locking system 1 Turn lever 3 cloc...

Страница 18: ...the wound roll 1 Turn lever 1 counterclockwise to lift the printhead 2 Cut label strip and wind it fully around the rewinder 3 3 Hold rewinder 3 firmly and turn knob 2 clockwise The rewinder spindle r...

Страница 19: ...le from above 4 Guide label strip to print unit via the roll retainer 3 5 Move the margin stop 1 against the media strip until chassis 5 and margin stop 1 touch the media strip without clamping or ben...

Страница 20: ...otation direction is specified for the ribbon supply hub 4 4 Hold transfer ribbon roll 3 firmly and turn knob on ribbon supply hub 4 counterclockwise until the transfer ribbon roll is secured 5 Slide...

Страница 21: ...ay also cause ribbon wrinkling 4 2 6 on page 17 1 2 Fig 15 Setting the feed path of the transfer ribbon i Notice The adjustment is best carried out during printing 1 Read current setting on the scale...

Страница 22: ...ersions with a locking system on the rewind assist roller the locking system must be removed for operation in rewind mode before installation of the rewind guide plate 4 8 on page 23 2 2 1 Fig 16 Remo...

Страница 23: ...screws 1 2 and remove them 3 Remove the pinch roller 4 and bottom plate 3 Installing the locking system 1 Position printer at edge of table so that the oblong hole is accessible from below 2 Place th...

Страница 24: ...or cut during the synchronization i Notice Synchronization is not necessary if the printhead was not opened between different print jobs even if the printer was switched off 5 2 Tear off Mode In tear...

Страница 25: ...may impair the media transport and the print quality X X Lift the printhead X X Remove labels and transfer ribbon from the printer X X Remove deposits with roller cleaner and a soft cloth X X If the r...

Страница 26: ...The label sensor can become dirtied with paper dust This can adversely affect label detection 1 2 3 4 Fig 18 Cleaning the label sensor 1 Turn lever 1 counterclockwise to lift the printhead 2 Remove l...

Страница 27: ...nting is chosen in the software Change to thermal transfer printing Printer prints a sequence of characters instead of the label format Printer is in ASCII dump mode Cancel the ASCII dump mode Printer...

Страница 28: ...f and then on If error recurs call service Head error Hardware error Switch the printer off and then on If error recurs replace printhead Head open Printhead not locked Lock printhead Head too hot Pri...

Страница 29: ...the computer Press the pause key to skip the command or press the cancel key to cancel the print job Read error Read error when reading from the memory card Check data of the card Backup data reforma...

Страница 30: ...cutter with perforation cutter 2 12 Perforation length 2 A Label distance 2 C Width of liner or endless material 25 67 25 120 50 180 50 235 Dl Left margin 0 Dr Right margin 0 E Label thickness 0 025 0...

Страница 31: ...ge 203 dpi 300 dpi 600 dpi 2 0 2 0 2 0 2 0 2 0 2 0 2 0 0 4 3 1 2 0 K Print width 203 dpi 300 dpi 600 dpi 54 2 57 0 104 0 105 6 105 6 104 0 108 4 168 0 162 6 216 0 SX Distance gap reflective sensor mat...

Страница 32: ...dge for A2 for A4 A4 3 A6 A8 5 26 5 53 Z Distance virtual label front edge actual label front edge X X Adjust software settings 0 up to A recomm 0 Reflex marks must be on the back side of the material...

Страница 33: ...ght of cut out mark 2 10 X Distance mark material edge for A2 for A4 A4 3 A6 A8 5 26 5 53 Y Sensor recognized virtual label front edge with gap sensor recognition Rear edge cut out Z Distance recogniz...

Страница 34: ...1 A1 2010 EN 61558 1 2005 A1 2009 Directive 2004 108 EC relating to electromagnetic compatibility EN 55022 2010 EN 55024 2010 EN 61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 Signed for and on beha...

Страница 35: ...menu 11 print mode 11 L Label dimensions 30 Label sensor adjusting 14 cleaning 26 Lithium battery 5 Loading fanfold labels 19 Loading labels 13 Loading labels from roll 13 Loading transfer ribbon 20 L...

Страница 36: ...36 36 This page was intentionally left blank...

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