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Super USB WiFi Antenna 3
FAQs and WiFi Troubleshooting
Q. My computer is not showing that the antenna is
plugged in. What is wrong?
A.
Check the connection between the antenna and the
cable to be sure they are tightly connected.
Q. My software shows that the antenna is connected
but when I try to use my internet browser I am un-
able to view anything. What should I do?
A.
You may not have a strong enough WiFi connection.
Successful connection to a wireless network usually
requires a minimum of 2 bars of signal. If the signal is
low, you can try relocating or repositioning the an-
tenna with a better line-of-sight view to the WiFi
source.
Q. I purchased the USB WiFi Antenna and when it is
hooked up it does not improve my WiFi reception.
Is there something I can do to make it work better?
A.
Be sure that the antenna is positioned vertically in the
center of the window, if the WiFi source is outside
your location. Using the optional 30ft accessory cable,
you can mount your antenna outside and up high for
best reception. Visit
www.ccrane.com/SPC
for more
information or to purchase the 30ft cable.
Q. Is there a location on the web to download another
copy of the software CD?
A.
Yes, see the C.Crane web site at this address:
www.ccrane.com/US3
Q. Which side (front or back) faces the window when
using the suction cups?
A.
Itʼs up to you. The Super USB WiFi Antenna 3 is
omni-directional, and so it can receive the signal
from any direction.
Q. My computer has an internal WiFi antenna; do I
need to disable it before installing the software and
the Super USB WiFi Antenna?
A.
It is not required, but if both WiFi connections are
going at the same time, it will require more power
from your computer and create extra heat. Usually
there is a button, switch, or key on a laptop that dis-
ables the built-in WiFi device.
For more troubleshooting and FAQs, see the C. Crane
web site at:
www.ccrane.com/US3
